# Cancel your subscription

> Cancel any time in Settings > Subscription. Your plan stays active until the period ends, then moves to Free. Your data stays.

Updated Oct 16, 2026 · Alona Shalieieva · https://getprospect.com/help-center/credits-and-billing/cancel-subscription

You can cancel your paid plan at any time in [Settings > Subscription](https://app.getprospect.com/settings/subscription). Nothing changes until the end of the period you paid for. Then the workspace moves to the Free plan.

## Before you begin

-   Only the workspace admin can cancel.
-   Cancelling stops future payments. It does not delete your account or your data.

## Steps

1.  Open **Settings** > **Subscription**.
    
2.  Under **Subscription status**, click **Cancel**.
    
3.  If your plan can be paused, you first see **Before you cancel** with a pause offer. Click **Continue to cancel** to go on, or **Pause instead**.
    
4.  Under **Why are you canceling?**, pick a reason. For "I switched to another tool", choose the tool. Add a note in **Anything we should know?** if you like, then click **Continue**.
    
    ![Cancel subscription dialog with the list of reasons, the Anything we should know box and the Keep my plan and Continue buttons](https://static.getprospect.com/img/help-center/v2/cancel-subscription-1-ade8d4f648.webp)
5.  You may see **Continue using GetProspect at a reduced price** with a cheaper plan. Pick it and click **Use discounted plan** (it starts at your next renewal), or click **Cancel anyway**.
    
6.  Read **Confirm your cancellation** and click **Confirm and cancel my subscription**.
    
    ![Confirm your cancellation dialog listing what happens to the plan, data, credits and team, with the Confirm and cancel my subscription button](https://static.getprospect.com/img/help-center/v2/cancel-subscription-2-e1978cf9b4.webp)

## What happens next

-   The plan shows **Canceled** and "access ends" on the last day of the period. You can use your credits until then.
-   On that day the workspace moves to the Free plan. Unused plan credits do not carry over.
-   Purchased **Extra credits** stay.
-   Your lists, saved people and companies stay, and you can export them any time.
-   The whole workspace, teammates included, moves to Free.

## Changed your mind?

Before the period ends, click **Reactivate** on **Settings** > **Subscription**. The plan continues as before.

## FAQ

### I only want to stop auto-renewal. Is that the same as cancelling?

Yes. Cancelling stops the next payment and keeps the plan to the end of the period.

### I want to change plan, not leave. Should I cancel?

No. Click **Change plan** instead. See [Upgrade or downgrade your plan](https://getprospect.com/help-center/credits-and-billing/upgrade-or-downgrade.md).

### I cancelled but was charged again.

Contact support through chat. See [Refunds](https://getprospect.com/help-center/credits-and-billing/refunds.md).

## Related articles

-   [Pause your subscription](https://getprospect.com/help-center/credits-and-billing/pause-subscription.md)
-   [Minimum subscription term](https://getprospect.com/help-center/credits-and-billing/minimum-term.md)
-   [Delete your account](https://getprospect.com/help-center/account-and-team/delete-your-account.md)