Subscription and billing FAQ

Do the unused credits roll over?

Unfortunately, no.

When you purchase a monthly plan, you get a set amount of credits for one month.
This means that all unused credits will expire in 30 days after a plan was purchased.

The unused credits are carried over only when you upgrade your plan at least 24h before your credits expire.

Where can I find my invoice?

You can find all your invoices in the Plan and billing section of your GetProspect account and download them from there.

Click the settings icon in the right upper corner of your account, then go to the Plan and billing. Navigate to Billing history tab. There you will find all your payments and you can download the invoices in PDF format.

By the way, in the Billing tab you can change the information for your invoices and input the email address where invoices will be sent after charges. 

Do I still get charged for not found emails?

No, you only will be charged for found emails. 

Depending on your subscription plan, the credits can be deducted either for valid and accept all emails, or for valid emails only. Learn about All emails/Valid only plans.

What is the minimum term of subscription plan?

The minimum term of subscription is one month.

You may cancel your subscription at any time. After cancellation, you'll still have access to your paid plan until the end of your monthly period.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. Go to the Plan and billing section of your account to the Subscription tab. Next to your plan, you will see the button Cancel subscription.

After cancellation, you'll still have access to your paid plan until the end of your monthly period. 

Why was my credit card declined?

While subscribing to a paid plan, you will be offered a way to do it: through Fondy payment gate and BlueSnap payment gate.

By default, you would be offered to pay through Fondy. If for some reason it didn't work, try to pay through BlueSnap.

Occasionally the bank can block payments to avoid fraudulent usage of your credit card. In this case, we always recommend a quick phone call to your bank to ensure it is you attempting to make this purchase. After you made a call, you see no further issues, and you will be quickly on your way to start work with GetProspect.

Please feel free to reach out with any questions!

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