# GetProspect Help Center (full text) > Every article of https://getprospect.com/help-center in one file, for AI assistants. The index with one line per article is https://getprospect.com/help-center.md; the API reference is https://getprospect.com/api-docs.md. --- # How GetProspect works: one database, many ways in > GetProspect is one B2B database of people and companies. Search it, save people to lists, reveal emails for credits, then export or sync them. Updated Oct 16, 2026 · https://getprospect.com/help-center/getting-started/how-getprospect-works GetProspect is a B2B database of people and companies. The web app, the Chrome extension, file enrichment, the API and Zapier all look things up in that same database. You find people, save them to lists, and send the lists where you work. ![People page with the filter rail on the left (Location Germany, Job Title Head of Marketing), a results table of people with three rows ticked, and the Add to list and Export buttons above the table](https://static.getprospect.com/img/help-center/v2/how-getprospect-works-1-6bf79db86a.webp) ## The flow in one line **Find** in the database -> **Save** to a list in your workspace -> **Send out** to a file, a CRM or another app. Searching and looking at profiles is free. You spend credits only when you: - reveal or save people whose valid email you do not own yet, - export emails you do not own yet, - enrich a file of people, - verify emails, - reveal mobile numbers. See [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md). ## Ways in | Where | What it does | | --- | --- | | [People](https://app.getprospect.com/people) and [Companies](https://app.getprospect.com/companies) in the web app | Filter the database by job title, location, industry, headcount and more. Open a person or company, reveal an email or mobile, save to a list. | | Chrome extension | Recognises a LinkedIn or Sales Navigator page, or any company website, and shows the matching database record. It reads the profile links and company names shown on the page and sends them to GetProspect to find matching records. | | **Enrichment** > **CSV enrichment** | Upload a CSV or Excel file and match each row against the database to add emails and company data. | | Single lookups on **Enrichment** | **Find email**, **LinkedIn URL**, **Email lookup** and **Find company**, one record at a time. | | API v2 | Search, enrich and save from your own code. Docs at [https://getprospect.com/api-docs](https://getprospect.com/api-docs.md). | | Zapier | Actions such as **Enrich Person**, **Find Email** and **Save Person to List** inside your Zaps. | ## Ways out | Where | What it does | | --- | --- | | **Lists** | Every save goes to a list in your workspace. Your team sees the same lists. | | Export | Download a selection, a search or a whole list as CSV or Excel. Files stay on the **Exports** page. | | CRM sync | HubSpot, Salesforce, Zoho CRM, Pipedrive and Google Sheets. Once connected, every save syncs automatically. | | Zapier | Triggers **New Saved Person** and **New Saved Company** start a Zap when someone saves. | | Webhooks | Your server gets `person.saved`, `person.email_found` and `company.saved` events. Set up through the API. | | API v2 | Read your saved people and companies from your own code. | ## Three kinds of credits Each workspace has three separate balances. Your whole team shares them. | Credit | Spent on | | --- | --- | | Email credits | Revealing or saving a valid email you do not own yet, CSV enrichment of people, exporting emails you do not own yet | | Verification credits | Checking an email in **Email verifier** | | Phone credits | Revealing a mobile number, only when one is found | An email you already paid for is free again, anywhere in the workspace. Companies are free to save, enrich and export. Full rules are in [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md). ## Related articles - [Quick start: find, save and export your first leads](https://getprospect.com/help-center/getting-started/quick-start.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) - [How the GetProspect extension works](https://getprospect.com/help-center/chrome-extension/how-the-extension-works.md) - [Reveal or save? Where your contacts go](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md) --- # Quick start: find, save and export your first leads > Search People with two filters, select the people you want, add them to a list, open the list and export it to CSV or Excel. Updated Oct 16, 2026 · https://getprospect.com/help-center/getting-started/quick-start Go from sign-in to your first file of leads in about five minutes. You search [People](https://app.getprospect.com/people), save the people you want to a list, then export that list. ## Before you begin - Any member of the workspace can do this. - Credits: saving a person uses 1 email credit if they have a valid email you do not own yet. Searching is free. Details in "Credit usage". ## Steps 1. Sign in at [https://app.getprospect.com](https://app.getprospect.com) and click **People** in the sidebar. 2. Add two filters in the filter rail. Open **Job Title**, type a title such as "VP of Sales" and pick it from the suggestions. Then open **Location** and pick a country. The results update as you go. ![People page with Job Title set to VP of Sales and Location set to Germany in the filter rail, and the matching people listed in the table](https://static.getprospect.com/img/help-center/v2/quick-start-1-642a2caedf.webp) 3. Select people. Tick the checkboxes next to the people you want, or click the checkbox above the table and choose **Select this page**, **Select all people** or **Select number of people**, then **Apply**. 4. Click **Add to list**. Pick a list, or type a new name and click **Create list "\[name\]"**. The popover shows how many email credits the save will use. Click **Confirm**. ![Add to list popover with a list ticked, the line "Adding 25 leads will use 14 email credits." and the Confirm button](https://static.getprospect.com/img/help-center/v2/quick-start-2-f666232b75.webp) 5. Open the list. Click **View list** in the message that appears, or click **Lists** in the sidebar and then the list's name. 6. Click the **Export** icon in the list's header. Choose **All contacts** or **Contacts with valid email**, tick the columns you want, and pick **CSV** or **Excel (.xlsx)** under **File format**. Click **Export N contacts**. ![Export dialog with All contacts selected, the column picker, File format set to Excel (.xlsx), the Cost line and the Export button](https://static.getprospect.com/img/help-center/v2/quick-start-3-366309fa22.webp) 7. Wait for the file. It builds in the background and downloads itself when ready. You can download it again later from [Exports](https://app.getprospect.com/exports). ## What you get A list in your workspace that your whole team can see, and a CSV or Excel file with the columns you picked. If you connected a CRM, the saved people sync to it automatically. ## Credit usage | Action | Cost | | --- | --- | | Searching, filtering, opening a profile | Free | | Saving a person whose valid email you do not own yet | 1 email credit | | Saving a person without an email, or one you already own | Free | | Exporting people you already saved | Free, you own their emails | ## FAQ ### Revealing an email did not add the person to my list. Why? Reveal only shows the email; to keep the person, add them to a list, free for emails you already revealed (see [Reveal or save?](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md)). ### What if I do not have enough email credits? The **Add to list** popover says so before you confirm. Select fewer people, or get more credits from [Settings > Subscription](https://app.getprospect.com/settings/subscription). ## Related articles - [Search for people: filters and results](https://getprospect.com/help-center/people-and-company-search/people-search.md) - [Create and manage lists of people and companies](https://getprospect.com/help-center/lists-and-saved-data/lists.md) - [Export people and companies to CSV or Excel](https://getprospect.com/help-center/integrations-and-api/export.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) --- # What's new in GetProspect and where things moved > The old CRM pages became Lists, Fast Search became top search, and old data is in a Download archive on Exports for 3 months. See where each feature went. Updated Oct 16, 2026 · https://getprospect.com/help-center/getting-started/whats-new GetProspect was rebuilt around one database of people and companies. If you used the old version, this page shows where each feature went, where your old data is, and what we added back after your feedback. The old version is no longer available. ## Old feature -> now | Old feature | Now | | --- | --- | | CRM **Contacts** and **Companies** pages with custom views | [Lists](https://app.getprospect.com/lists), plus the saved views **All saved people** and **All saved companies** | | Fast Search | Top search box "Search people, companies, pages" (Cmd/Ctrl+K) | | Dynamic custom views | Saved searches under **My searches** on People and Companies | | Recent activity and search history | **My searches** > **Recent** and **Saved** | | Custom properties and property groups | Removed. CRM integrations map a fixed list of fields | | List folders, clone list, import into a list | Removed | | Create a contact or company by hand | Removed. Find people in the database, or add a missing email to a saved person | | Import a file to find emails | **Enrichment** > **CSV enrichment** | | Update contacts by importing GetProspect IDs | Removed. **GetProspect Person ID** is still an export column | | Ignore list import | Settings > **Blocked**, and **Bulk include or exclude companies** in the Company filter | | Deleted section (180 days) | Settings > **Trash**, 90 days | | **Reset** plan | **Renew now** on Settings > **Subscription** | | Billing tab | Settings > **Subscription** and Settings > **Billing** | | Usage inside Settings | **Usage** in the sidebar | | Extension Scan mode and daily limits | Removed. The extension shows records from our database | | Extension **Import profiles by URLs** | **Enrichment** > **CSV enrichment** with a LinkedIn URL column | | Extension Insights and Activities tabs | Removed | | Live email search that took seconds to minutes | Instant database lookups | | API v1 (`/public/v1`) | API v2 at `https://api.getprospect.com/v2/...` | | Zapier **New Contact** trigger | **New Saved Person** and **New Saved Company**. Existing Zaps keep running | Old bookmarks and links from the extension still work: they redirect to the matching page in the new app. ## Where your old data went People and lists that matched the new database were carried over to your workspace already. Everything else from the old version is in a zip of CSV files. - A banner at the top of the app reads "Your data from the previous GetProspect is ready to download." Click **Download archive**. - The same archive is at the top of the [Exports](https://app.getprospect.com/exports) page, with **What's inside** to see each file and its row count. - The archive is available for 3 months from the day it was prepared. The banner and the Exports page show the exact date. - Hiding the banner hides it only for you. The archive stays on the Exports page. ![Exports page with the "Your data from the previous GetProspect" panel: the prepared date and counts of contacts, companies and lists, the expiry date, the What's inside list of CSV files expanded, and the Download archive button](https://static.getprospect.com/img/help-center/v2/whats-new-1-3259c53046.webp) ## Added back after your feedback - Edit a saved person's name, email and phone, and a saved company's name. See [Edit a saved person's or company's details](https://getprospect.com/help-center/lists-and-saved-data/edit-saved-details.md). - Remove someone from one list: untick the list from the row's list icon, or click the x on a list tag in the person panel. **Delete** removes people from every list and sends them to Trash. - Show 25, 50 or 100 results per page. - See every email a person has, one line per company, in the person panel. - Search by email: type an address in the top search box, or use **Enrichment** > **Email lookup**. ## FAQ ### Can I go back to the old version? No. The old version is gone. Download your archive before it expires. ### Can I add a contact from scratch? No. Find the person in the database or with the extension. If we have them without an email, save them and add the email yourself. ## Related articles - [How GetProspect works: one database, many ways in](https://getprospect.com/help-center/getting-started/how-getprospect-works.md) - [How the GetProspect extension works](https://getprospect.com/help-center/chrome-extension/how-the-extension-works.md) - [Moving from API v1 to v2](https://getprospect.com/help-center/integrations-and-api/api-v1-to-v2.md) - [Restore people, companies and lists from Trash](https://getprospect.com/help-center/lists-and-saved-data/trash.md) --- # Glossary: person, company, list, reveal, credit types > Short definitions of the words GetProspect uses, from person, list and reveal to owned email, the three credit types, Duplicate Control and Trash. Updated Oct 16, 2026 · https://getprospect.com/help-center/getting-started/glossary The words you see in GetProspect, in one or two sentences each. Each term links to the article that explains it in full. ## Records and lists ### Person One professional in the GetProspect database: name, job title, company, location, LinkedIn profile, and an email or mobile when we have one. [Search for people](https://getprospect.com/help-center/people-and-company-search/people-search.md) ### Company One organisation in the database, with facts such as industry, headcount, location, website and technologies. Saving, enriching and exporting companies is free. [Search for companies](https://getprospect.com/help-center/people-and-company-search/company-search.md) ### List A named group of saved people or saved companies in your workspace. A list holds one kind only, and every save goes to a list. [Lists](https://getprospect.com/help-center/lists-and-saved-data/lists.md) ### Saved A person or company that is in at least one list in your workspace. **All saved people** and **All saved companies** on the Lists page show everything saved. [All saved people and companies](https://getprospect.com/help-center/lists-and-saved-data/saved-people-and-companies.md) ### Reveal Showing a person's email or mobile with **Reveal email** or **Reveal mobile**. Revealing does not add the person to a list; saving does. [Reveal or save?](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md) ## Credits ### Email credits Spent when you reveal or save a valid email you do not own yet, enrich people from a file, or export an email you do not own yet. A not-found email is free. [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) ### Verification credits Spent in **Email verifier** when you check whether an address is deliverable. [Verify emails](https://getprospect.com/help-center/enrichment-and-verification/verify-emails.md) ### Phone credits Spent when you reveal a mobile number, only when a number is found. [Phone credits](https://getprospect.com/help-center/credits-and-billing/phone-credits.md) ### Owned email An email your workspace already revealed, saved or paid for. It is free again everywhere in that workspace while the workspace is active. [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) ### Withheld email The email of a person saved over the API after credits ran out partway. Revealing it later costs 1 email credit. The web app blocks a save you cannot pay for. [Ran out of credits?](https://getprospect.com/help-center/credits-and-billing/out-of-credits.md) ## Workspace and team ### Workspace Your team's shared space: lists, credits, integrations and settings. One account can belong to several workspaces. [Workspaces](https://getprospect.com/help-center/account-and-team/workspaces.md) ### Admin and member The two roles in a workspace. Only the admin manages billing, integrations and invites, removes members, and renames or deletes the workspace. [Invite your team](https://getprospect.com/help-center/account-and-team/invite-your-team.md) ## Search and clean-up ### Duplicate Control A filter group on People that hides people already saved, already in another list, already exported or already revealed. [Duplicate Control](https://getprospect.com/help-center/people-and-company-search/duplicate-control.md) ### Blocked Settings > **Blocked** holds people and companies you never want to see. They are left out of every search. [Block contacts and companies](https://getprospect.com/help-center/people-and-company-search/blocked-contacts-and-companies.md) ### Trash Where deleted people, companies and lists go. Restore them from Settings > **Trash** within 90 days. [Trash](https://getprospect.com/help-center/lists-and-saved-data/trash.md) ## Data ### Enrichment Adding data to records you already have. **Enrichment** > **CSV enrichment** matches the rows of your file against the database and adds emails and company data. [Enrich a file](https://getprospect.com/help-center/enrichment-and-verification/enrich-a-file.md) ### Accept-all A domain whose mail server accepts every address, so a check cannot prove that one mailbox exists. **Email verifier** marks these **Accept-all**, and a single check with that result costs no credit. Emails from the GetProspect database passed our verification, so the database does not deliver accept-all ones. [Accept-all email addresses](https://getprospect.com/help-center/enrichment-and-verification/accept-all-emails.md) ## Related articles - [How GetProspect works: one database, many ways in](https://getprospect.com/help-center/getting-started/how-getprospect-works.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) - [Email verification statuses](https://getprospect.com/help-center/enrichment-and-verification/verification-statuses.md) --- # Getting help: chat, email and this help center > Chat with support from the chat icon in the app's top bar, read this help center, or check the API docs. AI assistants can read any article as markdown. Updated Oct 16, 2026 · https://getprospect.com/help-center/getting-started/getting-help The fastest way to reach us is the chat icon in the top bar of the [GetProspect app](https://app.getprospect.com). Our support team answers there, and the conversation stays in the app. ![GetProspect top bar with the question-mark Help center icon and the speech-bubble Chat with support icon next to the account menu](https://static.getprospect.com/img/help-center/v2/getting-help-1-46208b6b00.webp) ## Chat with support 1. Click the speech-bubble icon, **Chat with support**, at the right of the top bar. It is on every page, including Settings. 2. Write your question. A red number on the icon means you have replies you have not read. To get an answer faster, say which workspace you mean and add a screenshot, the exact error text, or a LinkedIn URL or email of a person you are asking about. You can also email the address shown at https://getprospect.com/help-center/getting-started/getting-help. ## Help center - The question-mark icon, **Help center**, in the app's top bar opens this help center in a new tab. On a narrow window the icon is hidden; open [https://getprospect.com/help-center](https://getprospect.com/help-center.md) directly. - In the Chrome extension, open its settings and click **Help center** under **Open in GetProspect**. ## API docs Endpoints, examples and webhooks for API v2 are at [https://getprospect.com/api-docs](https://getprospect.com/api-docs.md). Your API keys and request logs are on the [API](https://app.getprospect.com/api) page. ## For AI assistants Every help center article is also available as plain markdown. Add `.md` to the end of its URL, for example [https://getprospect.com/help-center/getting-started/quick-start.md](https://getprospect.com/help-center/getting-started/quick-start.md). A list of all articles and API docs for AI tools is at [https://getprospect.com/llms.txt](https://getprospect.com/llms.txt). ## Personal data requests If you want your own data removed from the GetProspect database, see [Remove your own data from GetProspect](https://getprospect.com/help-center/data-and-privacy/remove-your-data.md). ## Related articles - [Quick start: find, save and export your first leads](https://getprospect.com/help-center/getting-started/quick-start.md) - [Glossary: person, company, list, reveal, credit types](https://getprospect.com/help-center/getting-started/glossary.md) - [API keys, rate limits and request logs](https://getprospect.com/help-center/integrations-and-api/api-keys-and-logs.md) --- # Which email can I sign up with? > Sign up with your work email or Sign up with Google. Temporary addresses are refused, and personal and school addresses may not be accepted. Updated Oct 16, 2026 · https://getprospect.com/help-center/account-and-team/which-email-can-i-sign-up-with Sign up with your work email, the address at your company's domain ([you@company.com](mailto:you@company.com)). You can also click **Sign up with Google** on the [sign-up page](https://app.getprospect.com/signup) and pick your work Google account. The same rules apply to both. - **Temporary (disposable) addresses are never accepted.** - **Personal and school addresses may not be accepted.** This covers free mailboxes such as Gmail, Yahoo or Outlook.com, and school domains such as .edu or .ac.uk. Use your company email. - **One account per address.** If the address already has an account, sign in instead. ## Messages you may see | Message | What to do | | --- | --- | | "Please use a valid work email." | Check the address for typos. Use a permanent address, ideally your company email. | | "Please sign up with your work email address." | Sign up with your company email instead of a personal or school one. | | "This email is already registered." | Click **Sign in**. If you forgot the password, use **Forgot password?** on the sign-in page. | ## FAQ ### Can I sign up with several work emails to get more free credits? No. The free plan is one per person. Workspaces that don't qualify for the Free plan get the Limited plan and must buy a plan to continue. See [Free plan, reset date and the Limited plan](https://getprospect.com/help-center/credits-and-billing/free-plan.md). ### Can I change my email after I sign up? Yes, in **Settings** > **Account**. See [Change your email, password and active sessions](https://getprospect.com/help-center/account-and-team/email-password-and-sessions.md). ## Related articles - [Didn't get the confirmation code?](https://getprospect.com/help-center/account-and-team/confirmation-code-not-arriving.md) - [Can't verify your phone number at sign-up?](https://getprospect.com/help-center/account-and-team/phone-verification-problems.md) - [Signing in: Google accounts, passwords and "account deleted"](https://getprospect.com/help-center/account-and-team/signing-in.md) --- # Didn't get the confirmation code? > Check spam, then click resend the code or change email on the Check your email page. Codes expire after 10 minutes; the email also has a link. Updated Oct 16, 2026 · https://getprospect.com/help-center/account-and-team/confirmation-code-not-arriving After you create an account, GetProspect emails you a 6-digit code. The **Check your email** page waits for it. The same email also has a confirmation link, so you can use either one. ## Enter the code 1. Open the email from GetProspect and copy the 6-digit code. 2. Type it in **Verification code** and click **Verify email**. ![Check your email page with the 6-digit Verification code field, the Verify email button, and the resend the code and change email links below](https://static.getprospect.com/img/help-center/v2/confirmation-code-not-arriving-1-ac2bf76f70.webp) If you open the link in the email instead, this page moves on by itself. ## If the email doesn't arrive 1. **Check your spam and promotions folders.** Some company mail servers also hold mail from a new sender for several minutes before delivering it. 2. **Check the address.** The page shows where the code went: "We sent a 6-digit code to ...". 3. **Click resend the code.** You see "Verification email resent." A new code replaces the old one. 4. **Click change email** if the address is wrong. In the **Change email** dialog, type the right address in **New email** and click **Save**. A new code goes to that address. ![Change email dialog with the New email field and the Save button](https://static.getprospect.com/img/help-center/v2/confirmation-code-not-arriving-2-b63d3d5207.webp) ## Messages you may see | Message | What to do | | --- | --- | | "Invalid or expired code. Please try again." | Codes expire after 10 minutes. Click **resend the code** and use the newest one. | | "Could not resend code. Please try again." | Wait a few minutes, then try again. | | "Your verification link has expired." (on the sign-in page) | Sign in, then click **resend the code** on the page that opens. | Still nothing after an hour? Write to the address shown at https://getprospect.com/help-center/account-and-team/confirmation-code-not-arriving or use the chat on getprospect.com. Tell us the address you signed up with, and we will help you. ## Related articles - [Which email can I sign up with?](https://getprospect.com/help-center/account-and-team/which-email-can-i-sign-up-with.md) - [Can't verify your phone number at sign-up?](https://getprospect.com/help-center/account-and-team/phone-verification-problems.md) - [Getting help: chat, email and this help center](https://getprospect.com/help-center/getting-started/getting-help.md) --- # Can't verify your phone number at sign-up? > Some new accounts verify a mobile number by SMS. Find the message you see below and what to do; if nothing works, contact support to verify another way. Updated Oct 16, 2026 · https://getprospect.com/help-center/account-and-team/phone-verification-problems Some new accounts are asked to verify a mobile number before they can start. If you can't receive SMS, contact support. The **Verify your account** page appears right after you confirm your email. Below are the steps, then every message you may see and what to do about it. This sign-up page is different from the **Verify your account** dialog some workspaces see before their first purchase; for that one, see [Why we review some accounts before the first purchase](https://getprospect.com/help-center/credits-and-billing/account-review.md). ## Verify your number 1. Pick your country from the flag list and type your mobile number. 2. Click **Continue**. We send a 4-digit code by SMS. ![Verify your account page with the country flag picker, the Phone number field and the Continue button](https://static.getprospect.com/img/help-center/v2/phone-verification-problems-1-3959ac2ff8.webp) 3. On **Verify phone number**, type the code in **Verification code** and click **Confirm**. ![Verify phone number page with the 4-digit Verification code field, the Confirm button and the Send again button](https://static.getprospect.com/img/help-center/v2/phone-verification-problems-2-d7606f9572.webp) No SMS after a minute? Click **Send again** (it unlocks shortly after each send). Check that the number and country code are right. ## Messages you may see | Message | What to do | | --- | --- | | "Invalid phone number" | The number does not match the country you picked. Check the flag and type the full number. | | "Phone is invalid" | We could not send an SMS to this number. Check it, or use another mobile number that receives SMS. | | "Phone numbers from this country is not accepted" | Phone numbers from this country can't be used for verification. Contact support. | | "This phone is taken" | The number is already on another GetProspect account. Sign in to that account, or contact support. | | "The maximum number of phone entry attempts has been reached. Try an attempt two hours later" | Wait a while, then try again later with the number typed carefully. | | "Too many phone verification attempts. Please try again later." | Wait a while, then try again later. | | "Code is invalid" | Type the code from the newest SMS. If you clicked **Send again**, the older code no longer works. | | "Number of attempts exhausted, try to recall" | Too many wrong codes for this SMS. Click **Send again** for a new code. | | "Service isn't available, try later" | The SMS service is briefly down. Try again in a few minutes. | ## Messages before the phone step These appear when you click **Create account**, before any phone check. | Message | What to do | | --- | --- | | "Sign-up failed" | Try again from your usual network and browser. If it repeats, contact support. | | "We could not verify your browser. Please refresh the page and try again." | Reload the page. If it repeats, try another browser. | | "Too many sign-up attempts. Please try again later." | Wait, then try once more later in the day. | ## Still stuck? Write to the address shown at https://getprospect.com/help-center/account-and-team/phone-verification-problems or use the chat on getprospect.com. Tell us the email you signed up with and the exact message you see. To leave the page, click **Sign out**. ## Related articles - [Why we review some accounts before the first purchase](https://getprospect.com/help-center/credits-and-billing/account-review.md) - [Didn't get the confirmation code?](https://getprospect.com/help-center/account-and-team/confirmation-code-not-arriving.md) - [Which email can I sign up with?](https://getprospect.com/help-center/account-and-team/which-email-can-i-sign-up-with.md) - [Getting help: chat, email and this help center](https://getprospect.com/help-center/getting-started/getting-help.md) --- # Signing in: Google accounts, passwords and "account deleted" > Accounts created with Google sign in with Sign in with Google or set a password via Forgot password. A deleted account can be restored for 9 days. Updated Oct 16, 2026 · https://getprospect.com/help-center/account-and-team/signing-in Sign in at [app.getprospect.com/login](https://app.getprospect.com/login) with your email and password, or with **Sign in with Google**. Use the same method you signed up with, or set a password as described below. ![Welcome back sign-in page with the Sign in with Google button, the Email and Password fields and the Forgot password? link](https://static.getprospect.com/img/help-center/v2/signing-in-1-b251ebf057.webp) ## Created your account with Google? You see: "This account was created with Google. Please use the "Sign in with Google" button to log in." - Click **Sign in with Google** and pick the same Google account, or - Set a password: click **Forgot password?**, enter your email and click **Send reset link**. Open the link in the email, choose a password and sign in with it. Google sign-in keeps working too. ## Forgot your password? 1. On the sign-in page, click **Forgot password?**. 2. Enter your email and click **Send reset link**. You see "If an account uses that address, we sent it a password reset link." 3. Open the link within 10 minutes and set a new password of at least 12 characters. Resetting the password signs you out on every device. If the link expired ("Failed to reset password. Your link may have expired."), request a new one. ## "Your account is deleted" The account was deleted, either by its owner in **Settings** > **Account**, or automatically after 3 years without any activity. In both cases we email a restore link to the account's address. - **Within 9 days:** open the restore link in that email. You see "Your account has been restored. Sign in to continue." - **After 9 days:** the account and its data are deleted and can't be restored. Copies in encrypted backups expire within 124 days. To start again with the same email, contact support. If you can't find the restore email, contact support within the 9 days. ## Other messages | Message | What to do | | --- | --- | | "Incorrect email or password" | Check the address, or reset the password with **Forgot password?**. | | "Too many login attempts. Please try again in a few minutes." | Wait a few minutes, then try again. | | "Your session expired. Please sign in again." | Sign in again. | | "Your account is blocked" or "Your account is blocked or deleted" | Contact support. | To sign out, open the account menu at the top right and click **Sign out**. ## Related articles - [Change your email, password and active sessions](https://getprospect.com/help-center/account-and-team/email-password-and-sessions.md) - [Delete your account](https://getprospect.com/help-center/account-and-team/delete-your-account.md) - [Install and sign in to the extension](https://getprospect.com/help-center/chrome-extension/install-the-extension.md) - [Getting help: chat, email and this help center](https://getprospect.com/help-center/getting-started/getting-help.md) --- # Change your email, password and active sessions > Edit your name, email, phone and time zone in Settings > Account; change your password and sign out other devices in Settings > Security. Updated Oct 16, 2026 · https://getprospect.com/help-center/account-and-team/email-password-and-sessions Your profile is in [Settings > Account](https://app.getprospect.com/settings/account). Your password and signed-in devices are in [Settings > Security](https://app.getprospect.com/settings/security). These are personal settings: they are the same in every workspace you belong to. ## Before you begin - Anyone can change their own profile. Admins can't change a teammate's email or password. ## Edit your profile 1. Open **Settings** > **Account**. 2. Under **Profile**, edit **First name**, **Last name**, **Email**, **Phone** or **Time zone**. Click **Upload** to change your photo. 3. Click **Save changes**. ![Settings Account page with the Profile form: Upload button, First name, Last name, Email, Phone and Time zone fields, and the Save changes button](https://static.getprospect.com/img/help-center/v2/email-password-and-sessions-1-a5a610d801.webp) ## Change your email 1. In **Settings** > **Account**, type the new address in **Email** and click **Save changes**. 2. You see "Profile saved. Confirm the new email from the message sent to ...". We send a confirmation link to the new address. 3. Open that link within 10 minutes. Until you do, you keep signing in with your current email, and the page shows "Pending change to ... - check that inbox to confirm." If the link expired, save the new address again to get a fresh one. "Email duplicated" means another GetProspect account already uses that address. Temporary (disposable) addresses are not accepted. ## Change your password 1. Open **Settings** > **Security** and click **Change password**. 2. Enter **Current password**, then **New password** (at least 12 characters) and **Confirm new password**. 3. Click **Change password**. You see "Password changed". ![Change password dialog with Current password, New password and Confirm new password fields](https://static.getprospect.com/img/help-center/v2/email-password-and-sessions-2-4149cf3721.webp) Changing the password signs you out on your other devices. This one stays signed in. Created your account with Google and don't know a current password? Sign out, then use **Forgot password?** on the sign-in page to set one. See [Signing in](https://getprospect.com/help-center/account-and-team/signing-in.md). ## See and end active sessions **Active sessions** on the **Security** page lists every device signed in to your account: **Device / Browser**, **Location**, **IP** and **Date**. Your current one is marked **This device**. To sign out another device, click the **Disconnect** icon at the end of its row. To sign out this device, use **Sign out** in the account menu. ![Active sessions table with one row marked This device and a Disconnect icon on another row](https://static.getprospect.com/img/help-center/v2/email-password-and-sessions-3-1c93486205.webp) You can be signed in to the web app on up to 5 devices per workspace. Signing in on another one signs out the oldest. ## FAQ ### How do I change my account email? Type the new address in **Settings** > **Account** > **Email** and confirm it from the link we send there. You don't need to delete your account or create a new one. ## Related articles - [Signing in: Google accounts, passwords and "account deleted"](https://getprospect.com/help-center/account-and-team/signing-in.md) - [Notification settings](https://getprospect.com/help-center/account-and-team/notification-settings.md) - [Delete your account](https://getprospect.com/help-center/account-and-team/delete-your-account.md) --- # Delete your account > Settings > Account > Danger zone > Delete account. It cancels your plans and signs you out; a link in our email restores the account for 9 days. Updated Oct 16, 2026 · https://getprospect.com/help-center/account-and-team/delete-your-account Delete your account from [Settings > Account](https://app.getprospect.com/settings/account), in the **Danger zone** section at the bottom. You can undo it for 9 days with the restore link we email you. ## Before you begin - **Your plans are cancelled.** Deleting cancels the subscription of every workspace you are the admin of, and paid plans do not renew. - **Teammates lose your workspaces.** When the 9 days are over, the workspaces you are the admin of are deleted with everything in them, for every member. If your team should keep one, ask support to make a teammate its admin first. - **Only want a different email?** You don't need to delete anything. See [Change your email, password and active sessions](https://getprospect.com/help-center/account-and-team/email-password-and-sessions.md). ## Steps 1. Open **Settings** > **Account** and scroll to **Danger zone**. 2. Click **Delete account**. ![Danger zone section on the Account settings page with the red Delete account button](https://static.getprospect.com/img/help-center/v2/delete-your-account-1-70ab742cb8.webp) 3. Follow the dialog that opens. Which one you see depends on your plan: - **Free plan or teammate:** in **Is this goodbye?**, choose a reason under **Why would you like to delete your account?**, add a note if you like, and click **Delete my account**. - **Admin of a paid plan:** you go through the cancellation steps. Pick a reason under **Why would you like to delete your account?**. You may be offered a pause (**Before you delete your account**) or a cheaper plan; click **Continue to delete** or **Delete anyway** to go on. On **Confirm account deletion**, click **Delete my account**. **Keep my account** stops the deletion. - **You already cancelled and told us why:** a short **Delete account** dialog asks you to confirm. Click **Delete account**. ![Is this goodbye? dialog with the list of reasons, the feedback box and the Delete my account button](https://static.getprospect.com/img/help-center/v2/delete-your-account-2-2a9a8dc2be.webp) ## What happens next - You see "Your account has been deleted" and are signed out on every device. - We email you a restore link. Open it within 9 days to get your account, workspaces and lists back. A cancelled plan does not restart: buy it again in **Settings** > **Subscription** if you need it. - After 9 days, the account and its data are deleted and can't be restored. Copies in encrypted backups expire within 124 days. If the **Delete account** button is greyed out with "Your request is in progress, please wait", a cancellation or deletion you started is still being processed. Try again later. ## FAQ ### I deleted my account by mistake. Can I get it back? Yes, for 9 days. Open the restore link in the email we sent, then sign in. See [Signing in](https://getprospect.com/help-center/account-and-team/signing-in.md). ### Do I need to cancel my subscription first? No. Deleting the account cancels the plans of the workspaces you are the admin of. ## Related articles - [Cancel your subscription](https://getprospect.com/help-center/credits-and-billing/cancel-subscription.md) - [Signing in: Google accounts, passwords and "account deleted"](https://getprospect.com/help-center/account-and-team/signing-in.md) - [Remove your own data from GetProspect](https://getprospect.com/help-center/data-and-privacy/remove-your-data.md) --- # Create, switch and manage workspaces > Create and switch workspaces from the account menu; rename or delete one in Settings > Workspace. Each has its own plan, credits and lists. Updated Oct 16, 2026 · https://getprospect.com/help-center/account-and-team/workspaces A workspace keeps one team's or one client's work separate: its own plan and credits, billing details, lists, saved people and companies, and teammates. You can have as many workspaces as you need. Create and switch them from the account menu at the top right of the app. ## Before you begin - Anyone can create a workspace and becomes its admin. - Only the workspace admin can rename or delete it. - Credits: a new workspace starts with no credits. The free plan's monthly credits apply only to your first workspace. Buy a plan for the new one in **Settings** > **Subscription**. ## Create a workspace 1. Click your avatar at the top right of the app. 2. Under **Workspaces**, click **Create workspace**. ![Account menu open with your name and email, the Workspaces list with a check mark on the current workspace, and Create workspace below it](https://static.getprospect.com/img/help-center/v2/workspaces-1-7384bf70bc.webp) 3. Type a **Name** and click **Create**. You see "Workspace created". 4. To open it, click its name in the **Workspaces** list. ## Switch workspaces Click your avatar and pick a workspace under **Workspaces**. The current one has a check mark. In Settings, you can also switch from the workspace name at the top of the settings menu. Each workspace has its own web address (`app.getprospect.com//people`), so you can keep two workspaces open in two tabs. A link to a workspace you are not a member of shows "You don't have access to this workspace". Ask its admin to invite you. ## Rename a workspace 1. Open [Settings > Workspace](https://app.getprospect.com/settings/workspace). 2. Edit **Workspace name** and click **Save changes**. Everyone on the team sees the new name. ![Settings Workspace page with the Workspace name field, the Save changes button and the Delete workspace section below](https://static.getprospect.com/img/help-center/v2/workspaces-2-1c7c12e3ab.webp) ## Delete a workspace 1. Switch to the workspace you want to delete and open **Settings** > **Workspace**. 2. Under **Delete workspace**, click **Delete workspace**. 3. Type the workspace name to confirm and click **Delete workspace**. This removes the workspace for every member, with its people, companies, lists, team members and subscription. It can't be undone. Your only workspace can't be deleted ("This is your only workspace, so it cannot be deleted."). ## FAQ ### My dashboard is empty after a teammate invited me. Where is our data? You are probably in your own workspace. Click your avatar and pick the team's workspace under **Workspaces**. ### Is the same person saved in two workspaces counted twice? Yes. Lists, saved people and owned emails belong to one workspace, so saving the same person in another workspace costs credits there too. ## Related articles - [Invite your team: admin and member roles](https://getprospect.com/help-center/account-and-team/invite-your-team.md) - [What's included in our plans](https://getprospect.com/help-center/credits-and-billing/plans.md) - [Free plan, reset date and the Limited plan](https://getprospect.com/help-center/credits-and-billing/free-plan.md) --- # Invite your team: admin and member roles > Invite teammates in Settings > Team. Unlimited members share the workspace's credits and lists; only the admin invites, removes and manages billing. Updated Oct 16, 2026 · https://getprospect.com/help-center/account-and-team/invite-your-team Invite teammates from [Settings > Team](https://app.getprospect.com/settings/team). There is no limit on team size and no extra cost: everyone shares the workspace's plan, credits and lists. ## Before you begin - Only the workspace admin can invite and remove members. - The workspace you are in is the one you invite people to. Switch first if needed (see [Create, switch and manage workspaces](https://getprospect.com/help-center/account-and-team/workspaces.md)). - Credits: teammates spend the workspace's shared balance. There are no per-member limits. ## Roles A workspace has two roles, **admin** and **member**. | | Admin | Member | | --- | --- | --- | | Search, reveal, save, export, enrich, use the extension and API | Yes | Yes | | See the workspace's lists and saved people and companies | Yes | Yes | | Buy, change, pause or cancel the plan, billing details | Yes | No | | Connect CRM and Google Sheets integrations | Yes | No | | Zapier, API keys, Google Sheets add-on | Yes | Yes | | Invite and remove members | Yes | No | | Rename or delete the workspace | Yes | No | | See every member's spending on the **Usage** page | Yes | Own only | The person who creates a workspace is its admin. To make someone else the admin, contact support from the chat icon in the top bar. ## Invite a teammate 1. Open **Settings** > **Team**. 2. Under **Invite teammate**, type their work email and click **Send invite**. You see "Invitation sent". ![Settings Team page with the Invite teammate email field and Send invite button, and the Team members table with Invited and Confirmed statuses](https://static.getprospect.com/img/help-center/v2/invite-your-team-1-be8b8797e7.webp) 3. They get an email with a link. New users sign up from it; people who already have an account join from the link, or click **Accept** on the "Invited to workspace from ..." notification in the app. The teammate shows as **Invited** until they join, then **Confirmed**. They then pick your workspace from the **Workspaces** list in the account menu. A workspace can send up to 50 invitations a day, and one person up to 100 a day across workspaces. ## Remove members - **One member:** click the **Remove member** icon at the end of their row. The same icon withdraws a pending invitation, and its link stops working. - **Everyone:** click **Remove all**, then **Remove all** again in the dialog. This removes every non-admin member and can't be undone. ![Remove all team members? dialog with Cancel and Remove all buttons](https://static.getprospect.com/img/help-center/v2/invite-your-team-2-5162d90254.webp) A removed member is signed out of the workspace at once. What they saved stays in the workspace. ## FAQ ### How many users can we add? As many as you like. Teammates are free and share the workspace's credits. ### Can two teammates save the same person? They don't need to. Saved people are shared across the workspace, and an email the workspace already owns is free for everyone in it. ### I was invited but I see an empty workspace. You are in your own workspace. Open the account menu and pick the team's workspace under **Workspaces**. ## Related articles - [Create, switch and manage workspaces](https://getprospect.com/help-center/account-and-team/workspaces.md) - [Can I share my account with someone else?](https://getprospect.com/help-center/account-and-team/can-i-share-my-account.md) - [Track spending on the Usage page](https://getprospect.com/help-center/credits-and-billing/usage-page.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) --- # Can I share my account with someone else? > Don't share your login. Invite teammates to your workspace instead; there is no limit on members and they share your plan's credits and lists. Updated Oct 16, 2026 · https://getprospect.com/help-center/account-and-team/can-i-share-my-account Don't share your login. Invite the person to your workspace instead: it is free, and there is no limit on how many teammates you add. Everyone in the workspace shares the plan you pay for, its credits and its lists of people and companies. Each teammate signs in with their own email and password, so you can see who spent what on the **Usage** page. As the admin, you invite and remove members in **Settings** > **Team**. See [Invite your team](https://getprospect.com/help-center/account-and-team/invite-your-team.md). ## Related articles - [Invite your team: admin and member roles](https://getprospect.com/help-center/account-and-team/invite-your-team.md) - [Create, switch and manage workspaces](https://getprospect.com/help-center/account-and-team/workspaces.md) - [Track spending on the Usage page](https://getprospect.com/help-center/credits-and-billing/usage-page.md) --- # Notification settings > Turn the bell, pop-ups and red dot on or off, and choose which emails you get, in Settings > Notifications. Choices apply per workspace. Updated Oct 16, 2026 · https://getprospect.com/help-center/account-and-team/notification-settings Choose how the app tells you about finished jobs and which emails you get in [Settings > Notifications](https://app.getprospect.com/settings/notifications). Each switch saves as soon as you click it. ## Before you begin - Every member sets their own notifications. Nobody else's change affects yours. - Your choices apply to the workspace you are in, except **Onboarding tips**, which applies to all your workspaces. Switch workspace to set the others. ![Settings Notifications page with In-app notifications switches (Bell notifications, Pop-up notifications, Sound, Red dot indicator) and Email notifications switches below](https://static.getprospect.com/img/help-center/v2/notification-settings-1-b5f6512589.webp) ## In-app notifications | Switch | What it does | | --- | --- | | **Bell notifications** | Shows the bell in the top bar, with the list of your notifications (exports, enrichments, bulk jobs, team invitations). Off hides the bell. | | **Pop-up notifications** | Shows a pop-up message when an event arrives, often with a button such as a download link. Off keeps events in the bell only. | | **Red dot indicator** | Shows a red dot on the bell while you have unread notifications. | ## Email notifications | Switch | What it does | | --- | --- | | **Exports ready** | Emails you when an export, a file enrichment or a bulk verification finishes and the file was not downloaded in the app, for example because you closed the tab. The email links to the page where you can download it. | | **Search alerts** | Whether we may email you about your saved searches. Turn it off to stop these emails. | | **Onboarding tips** | Tips and guides for getting started. Applies to all your workspaces. | | **Database updates** | Whether we may email you news about database updates. Turn it off to stop these emails. | | **Credits reset** | Emails you when the workspace's credits renew for a new period. | Account emails, such as sign-up codes, password resets and team invitations, are always sent. They have no switch. ## Related articles - [Saved searches and search alerts](https://getprospect.com/help-center/people-and-company-search/saved-searches.md) - [Export people and companies to CSV or Excel](https://getprospect.com/help-center/integrations-and-api/export.md) - [Change your email, password and active sessions](https://getprospect.com/help-center/account-and-team/email-password-and-sessions.md) --- # Affiliate program > Earn 30% recurring commission on payments by customers you refer. Share your link from Settings > Affiliate; payouts by PayPal, Wise or bank from $50. Updated Oct 16, 2026 · https://getprospect.com/help-center/account-and-team/affiliate-program Yes, GetProspect has an affiliate program. You earn **30% recurring commission** on every payment made by customers you refer, and you can request a payout by PayPal, Wise or bank transfer once your balance reaches $50. Everything is in [Settings > Affiliate](https://app.getprospect.com/settings/affiliate). Current terms are on the [affiliate program page](https://getprospect.com/affiliate-terms). ## Before you begin - Any user can join. There is nothing to sign up for. - Referrals have to be outside your own company or team. Neither of you may sign in to the other's account. - People who sign up through your link or apply your coupon get 100 email credits and 200 verification credits, once. ## Share your link 1. Open **Settings** > **Affiliate**. The **Your link** tab opens. 2. Click **Copy** next to **Referral link** and share it anywhere. For people who prefer typing, share your **Coupon code** instead. ![Affiliate page, Your link tab, with the Referral link and Coupon code fields and their Copy buttons, the Custom code field and Apply someone else's coupon below](https://static.getprospect.com/img/help-center/v2/affiliate-program-1-587351ff8a.webp) 3. Optional: under **Custom code**, type a memorable code and click **Save**. It replaces your workspace number in the link. Use letters, numbers and hyphens, starting with a letter. Changing it later releases the old code, and links that use it stop working. ## Track referrals and earnings - **Referred users** tab: everyone who signed up through you, with **Source**, **Earned** and **Status**. **Not eligible** means the referral does not qualify for commission, for example because they are on your own team. - **Earnings** tab: **Available balance**, **Earned**, **Paid out** and **Referred users**, plus a **Commission statement** with every **Commission**, **Refund** and **Payout**. When a referred customer's payment is refunded, its commission is taken back and shows as **Refund**. ## Get paid 1. Open the **Earnings** tab. 2. Under **Payout details**, choose a **Payout method** (**PayPal**, **Wise** or **Bank transfer**). Fill in **Payee name**, **Account** (PayPal email, Wise email or IBAN) and **Country** (two letters, for example US). Click **Save payout details**. 3. When your available balance is $50 or more, click **Request payout** under **Request a payout**. ![Affiliate Earnings tab with balance figures, the Payout details form and the Request payout button](https://static.getprospect.com/img/help-center/v2/affiliate-program-2-621b24d30d.webp) The button changes to **Payout request pending** while we review it. You can have one request open at a time. ## FAQ ### Someone gave me their coupon. Where do I enter it? In **Settings** > **Affiliate** > **Your link**, type it under **Apply someone else's coupon** and click **Apply**. It works only before your workspace's first payment, and only if you did not already sign up through someone's link. ### Can I use my balance to pay for my own plan? Not from the app. Commission is paid out to you by PayPal, Wise or bank transfer. ## Related articles - [What's included in our plans](https://getprospect.com/help-center/credits-and-billing/plans.md) - [Free plan, reset date and the Limited plan](https://getprospect.com/help-center/credits-and-billing/free-plan.md) - [Getting help: chat, email and this help center](https://getprospect.com/help-center/getting-started/getting-help.md) --- # Search for people: filters and results > Filter the GetProspect database by title, location, company and more, reveal emails and mobiles, and add the people you want to a list. Updated Oct 16, 2026 · https://getprospect.com/help-center/people-and-company-search/people-search People search finds people in the GetProspect database by job, company and location. Open it at [People](https://app.getprospect.com/people). ## Before you begin - Any workspace member can search. - Credits: searching is free. Revealing an email, revealing a mobile and saving people can use credits. See "Credit usage" below. ## Steps 1. Open **People** in the sidebar. Until you pick a filter, the page shows your **Recent** and **Saved** searches. 2. Pick filters in the rail on the left. Results update as you go. ![People search with Job Title "VP of Sales" and Location "Germany" in the filter rail and a table of matching people](https://static.getprospect.com/img/help-center/v2/people-search-1-0375c5a167.webp) 3. To exclude a value, hover its chip and click the exclude icon. The chip turns red. Click it again to include it. 4. Click **Reveal email** or **Reveal mobile** in a row to see that person's contact details. ![Results table with a Reveal email button in the Email column and a Reveal mobile button in the Mobile column](https://static.getprospect.com/img/help-center/v2/people-search-2-ca29f55117.webp) 5. Click a person's name to open their profile panel: **Contact details**, **Current company**, **Other current companies** and the lists they are in. 6. Tick people, or use the selection menu (**Select this page**, **Select all people**, **Select number of people**), then click **Add to list**. The popover shows how many email credits the save will use before you confirm. ![Add to list popover with a list ticked, the line "Adding 50 leads will use 31 email credits." and the Confirm button](https://static.getprospect.com/img/help-center/v2/people-search-3-975f002523.webp) ## Filters Filters appear in the rail in this order. | Filter | What it does | | --- | --- | | **Duplicate Control** | Hide people you already saved, exported or revealed. See [Hide people you already saved](https://getprospect.com/help-center/people-and-company-search/duplicate-control.md). | | **Location** | **People** tab: where the person is. **Companies** tab: where their company is, with **Headquarters only**. | | **Job Title** | Titles with **Contains** or **Exact** match, bulk paste, **Boolean search**, plus **Departments** and **Seniority**. | | **People** | A specific person, or everyone with a name. | | **Company** | Name, domain or LinkedIn URL, or **Bulk include or exclude companies**. | | **Industry** | Whole categories or single industries, with **Include** or **Exclude**. | | **Employee Headcount** | **Predefined range** or **Custom range**. | | **Company keywords** | Words in **Company specialties**, **Social media description** or **Website pages**, matched **Any (OR)** or **All (AND)**. | | **Technologies** | Technologies or technology categories the company uses. | | **Type & Business Model** | **Company Status**, **How they sell** and **Revenue stream**. | | **Founded Year** | A range of founding years. | | **Select Per Company** | Cap how many people from one company appear. | | **Time in Current Company** | Tenure at the company, in years and months. | | **Time in Current Role** | Tenure in the current position. | | **Job Change** | Changed jobs within N months: **Any**, **New company** or **Promotion**. | | **Contact Details** | **Email found**: only people with a verified work email. See [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md). | | **Lists** | **Saved in any list**, or include or exclude specific lists. | ## Results - The count above the table shows how many people match. Results load 25, 50 or 100 per page, up to 25,000. See [Results per page and the 25,000 limit](https://getprospect.com/help-center/people-and-company-search/results-per-page-and-25000-limit.md). - **Column settings** adds, hides and freezes columns such as **Seniority**, **Departments**, **In lists** or **Company industry**. - The sort menu defaults to **Relevance**. You can sort by name, title, company and more when a search has fewer than 500,000 results. - **My searches** opens your recent and saved searches. See [Saved searches and search alerts](https://getprospect.com/help-center/people-and-company-search/saved-searches.md). - A selection also offers **Export**. See [Export people and companies](https://getprospect.com/help-center/integrations-and-api/export.md). ## Credit usage | Action | Cost | | --- | --- | | Searching, filtering, opening a profile | Free | | **Reveal email** | 1 email credit per valid email newly revealed; not found is free | | **Reveal mobile** | 1 phone credit per number found; not found is free | | **Add to list** | 1 email credit per person whose valid email you do not own yet; people without an email are saved free | | An email you already own | Free again, anywhere | ## FAQ ### I revealed emails, but the people are not in my list. Why? Reveal only shows the email; to keep the person, add them to a list, free for emails you already revealed (see [Reveal or save?](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md)). ### Can I create a person manually? No. Every person comes from the GetProspect database. Find them in People search, with the [Chrome extension](https://getprospect.com/help-center/chrome-extension/how-the-extension-works.md), by [enriching a file](https://getprospect.com/help-center/enrichment-and-verification/enrich-a-file.md) or through the [API](https://getprospect.com/api-docs.md). ## Related articles - [Search for companies and view their employees](https://getprospect.com/help-center/people-and-company-search/company-search.md) - [Exclude companies and keywords, in bulk](https://getprospect.com/help-center/people-and-company-search/exclude-companies.md) - [Reveal or save? Where your contacts go](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) --- # Search for companies and view their employees > Filter the GetProspect company database, open a company profile, save companies to lists for free and jump to the people who work there. Updated Oct 16, 2026 · https://getprospect.com/help-center/people-and-company-search/company-search Company search finds companies in the GetProspect database by industry, size, location, technology and more. Open it at [Companies](https://app.getprospect.com/companies). Searching, saving and exporting companies is free. ## Before you begin - Any workspace member can search and save companies. - Credits: none. Companies cost nothing to search, open, save or export. ## Steps 1. Open **Companies** in the sidebar. 2. Pick filters in the rail on the left. To exclude a value, hover its chip and click the exclude icon. ![Companies search filtered by Industry "Software Development" and Technologies "HubSpot", with a table of matching companies](https://static.getprospect.com/img/help-center/v2/company-search-1-c4f0b1da28.webp) 3. Click a company's name to open its profile panel. It shows **Location**, **Employees**, **Industry**, **Status**, **Business model**, **Revenue stream**, **Website**, **Email domain**, **Founded**, **Keywords** and **Technologies**, grouped by category. Click a keyword, technology or industry to apply it as a filter. ![Company panel with the company facts, a Technologies section grouped by category, and the View employees and Add to list buttons](https://static.getprospect.com/img/help-center/v2/company-search-2-d8ff9b43bb.webp) 4. Click **View employees** to see the people who work there in People search. 5. To save companies, tick them and click **Add to list**, or use **Add to list** in the panel. ## Filters Filters appear in the rail in this order. | Filter | What it does | | --- | --- | | **Duplicate Control** | **Hide already saved companies**. On a list: **Hide companies already in another list**. | | **Company** | Name, domain or LinkedIn URL, or **Bulk include or exclude companies**. | | **Industry** | Whole categories or single industries, with **Include** or **Exclude**. | | **Employee Headcount** | **Predefined range** or **Custom range**. | | **Location** | Where the company has offices; tick **Headquarters only** for the head office. | | **Company keywords** | Words in **Company specialties**, **Social media description** or **Website pages**. | | **Technologies** | Technologies or technology categories the company uses. | | **Type & Business Model** | **Company Status**, **How they sell** and **Revenue stream**. | | **Founded Year** | A range of founding years. | | **Lists** | **Saved in any list**, or include or exclude specific company lists. | ## View employees **View employees** opens People search with your company filters copied in. You then add people filters, such as **Job Title** or **Seniority**, on top. - With nothing selected, the toolbar's **View employees** uses the whole company search. - With companies ticked, it uses only those companies, up to 20,000 at once. - In the company panel, it shows the people at that one company. ![People search opened from View employees, with the copied Industry and Technologies filters in the rail](https://static.getprospect.com/img/help-center/v2/company-search-3-53220b8eea.webp) ## What you get Saved companies go into company lists on the [Lists](https://app.getprospect.com/lists) page. People lists and company lists are separate. A selection also offers **Export** to CSV or Excel. ## Credit usage | Action | Cost | | --- | --- | | Searching, opening a company, **View employees** | Free | | Saving companies to a list | Free | | Exporting companies | Free | | Revealing emails of the employees | Email credits, as in People search | ## FAQ ### Can I add a company manually? No. Every company comes from the GetProspect database. Search for it here, or enrich a file of company names or domains in [CSV enrichment](https://getprospect.com/help-center/enrichment-and-verification/enrich-a-file.md). ### Is there a monthly limit on saved companies? No. Saving companies is free and does not depend on your credits. ## Related articles - [Search for people: filters and results](https://getprospect.com/help-center/people-and-company-search/people-search.md) - [Exclude companies and keywords, in bulk](https://getprospect.com/help-center/people-and-company-search/exclude-companies.md) - [Create and manage lists of people and companies](https://getprospect.com/help-center/lists-and-saved-data/lists.md) - [Export people and companies to CSV or Excel](https://getprospect.com/help-center/integrations-and-api/export.md) --- # Top search (Cmd/Ctrl+K) > Press Cmd/Ctrl+K to find a person or company by name, email or LinkedIn URL, or to jump to any page or setting in GetProspect. Updated Oct 16, 2026 · https://getprospect.com/help-center/people-and-company-search/top-search Top search is the box at the top of every page, "Search people, companies, pages". Use it to find one person or company fast, or to jump to a page. ## Before you begin - Any workspace member can use it. - Credits: free. It finds records; revealing contact details is a separate step. ## Steps 1. Click the search box or press **Cmd+K** (Mac) or **Ctrl+K** (Windows). With nothing typed, it lists every page under **Navigation**, **Settings** and **Quick actions**. 2. Type at least two characters. Results appear in sections. ![Top search open with a company name typed, showing a People section with Saved badges on the first rows, a Show all people row and a Companies section](https://static.getprospect.com/img/help-center/v2/top-search-1-dd2029fd83.webp) 3. Use the arrow keys and Enter, or click a row. Press Esc to close. ## What it finds | You type | You get | | --- | --- | | A name | Up to 5 **People** and 5 **Companies** from the database. People and companies your workspace saved are marked **Saved** and listed first. | | A name, then **Show all people** | People search with everyone of that name. | | An email address | The person behind it, if your workspace already has that email. Otherwise **Look up** opens [Enrichment > Email lookup](https://app.getprospect.com/enrichment/email-lookup) for that address. | | A LinkedIn profile or company URL | That person or company. | | A page or setting name, such as "trash" | **Pages**: sidebar pages, **Settings ›** pages and **Sign out**. | Picking a person opens People search filtered to that person. Picking a company opens Company search with that company. ![Top search with "settings" typed, showing People and Companies matches and, at the bottom, a Pages section with the Settings page](https://static.getprospect.com/img/help-center/v2/top-search-2-3eafe30ce4.webp) ## FAQ ### Where are my recently viewed contacts? Top search has no recently viewed list. Your recent searches are under **My searches** on the People and Companies pages. See [Saved searches](https://getprospect.com/help-center/people-and-company-search/saved-searches.md). ### It says "No results found". What now? The person or company is not in the database under that name. Try the company domain or a LinkedIn URL, or build a search with filters in [People search](https://getprospect.com/help-center/people-and-company-search/people-search.md). ## Related articles - [Search for people: filters and results](https://getprospect.com/help-center/people-and-company-search/people-search.md) - [Search for companies and view their employees](https://getprospect.com/help-center/people-and-company-search/company-search.md) - [Find one email, LinkedIn URL, email owner or company](https://getprospect.com/help-center/enrichment-and-verification/single-lookups.md) --- # Saved searches and search alerts > Name a search to run it again later, find recent searches under My searches, and turn search alert emails on or off in Notifications. Updated Oct 16, 2026 · https://getprospect.com/help-center/people-and-company-search/saved-searches GetProspect remembers every People and Company search you run. Name the ones you want to keep, and open any of them again from **My searches**, with the same filters. ## Before you begin - Any workspace member can save searches. Your searches are your own. - Credits: free. ## Save a search 1. Set your filters in [People](https://app.getprospect.com/people) or [Companies](https://app.getprospect.com/companies). 2. Click **Save** at the top of the filter rail. 3. Type a name in **Search name** and confirm. The button changes to **Saved**. If you change a filter, **Save** comes back so you can save the new version. ![Save search popover above the filter rail with the name "DACH sales leaders" typed in the Search name field](https://static.getprospect.com/img/help-center/v2/saved-searches-1-466dbd4944.webp) ## Open a recent or saved search 1. Click **My searches** in the results toolbar. 2. Pick a tab: **Recent** for every search you ran, **Saved** for the ones you named. 3. Click a card to open the search with its filters. ![My searches side panel on the Recent tab with search cards showing their filters and when each was run, and the Save search and Delete search icons on the first card](https://static.getprospect.com/img/help-center/v2/saved-searches-2-84374c1d9e.webp) Each card shows the filters, when you last ran it and, if you saved people from it, how many, the credits used and the list they went to. Click the list name to open it. With no filters set, the People and Companies pages show the same **Recent** and **Saved** tabs in place of results. ## Rename or delete a search Hover a card and use its icons: - **Save search**: name a recent search so it moves to **Saved**. - **Rename search**: change a saved search's name. - **Delete search**: remove it. This cannot be undone. ## Search alerts **Search alerts** in [Settings > Notifications](https://app.getprospect.com/settings/notifications) controls whether we may email you about your saved searches. Turn it off to stop these emails. ![Settings, Notifications page with the Search alerts switch in the Email section](https://static.getprospect.com/img/help-center/v2/saved-searches-3-2da27b5ec8.webp) ## FAQ ### Where is "Recent activity" with my saved-leads history? It is now **My searches** > **Recent**. Each card still shows how many people you saved from that search and into which list. ### Can my teammates see my saved searches? No. **My searches** lists your own searches. To share results, save the people to a list; lists are shared with the workspace. ## Related articles - [Search for people: filters and results](https://getprospect.com/help-center/people-and-company-search/people-search.md) - [Search for companies and view their employees](https://getprospect.com/help-center/people-and-company-search/company-search.md) - [Notification settings](https://getprospect.com/help-center/account-and-team/notification-settings.md) --- # Exclude companies and keywords, in bulk > Exclude keywords and industries from a search, or include or exclude up to 20,000 companies at once from a file, a pasted list or a saved list. Updated Oct 16, 2026 · https://getprospect.com/help-center/people-and-company-search/exclude-companies You can leave out companies by keyword, by industry, or by a list of up to 20,000 companies. The same filters work in [People](https://app.getprospect.com/people) and [Companies](https://app.getprospect.com/companies) search. ## Before you begin - Any workspace member can do it. - Credits: free. Filters never use credits. ## Exclude a keyword or an industry 1. Open **Company keywords**, type a word and press Enter. 2. Hover the chip and click the exclude icon. The chip turns red: companies with that word are left out. 3. Open **Industry**, switch it to **Exclude**, then tick whole categories or single industries. ![Industry filter switched to Exclude with Staffing & Recruiting ticked, and Company keywords with "software" included and "recruiting" excluded, shown as the chip "Not recruiting"](https://static.getprospect.com/img/help-center/v2/exclude-companies-1-9a63163fab.webp) The same chip toggle works on **Job Title**, **Location**, **Technologies** and company names you type in **Company**. ## Include or exclude a list of companies 1. In the **Company** filter, click **Bulk include or exclude companies**. 2. Choose a source: - **Upload a list of companies**: a CSV, TXT, TSV or Excel file, up to 20,000 lines and 50 MB. - **Paste a list of companies**: company names, websites or social network URLs, one per line or separated by commas, up to 20,000. - **Saved uploaded list**: a list you or a teammate uploaded before. - **Choose a company list from GetProspect**: one of your workspace's company lists. ![Bulk include or exclude companies dialog with Paste a list of companies selected and six domains pasted](https://static.getprospect.com/img/help-center/v2/exclude-companies-2-50db06f9b9.webp) 3. For an upload or a paste, click **Next**. GetProspect matches your lines to companies and shows how many it identified, with a sample. 4. Check the names that did not match. **Copy** or **Download** them if you want to fix them. 5. Keep **Save this uploaded list** ticked and name it, so you can reuse it from **Saved uploaded list**. 6. Click **Exclude companies** or **Include companies**. ![Match review saying "We identified 5 companies (83%)" with the identified companies listed, one unmatched line with Copy and Download, the Save this uploaded list field, and the Exclude companies and Include companies buttons](https://static.getprospect.com/img/help-center/v2/exclude-companies-3-4b529218d5.webp) ## What you get The list appears as one chip in the **Company** filter, red when excluded and blue when included. Hover it to see a sample. Click the chip to switch sides, or remove it. ## FAQ ### I picked a company from the suggestions, but I can't exclude it. A company picked from the suggestion list can only be included. To exclude it, type the name and choose **Search for "..."**, then exclude the chip. Or paste it into **Bulk include or exclude companies**. ### How do I keep my existing customers out of every search? Upload them once with **Save this uploaded list** ticked, then exclude that saved list in each search. To block a company domain for the whole workspace, use [Settings > Blocked](https://getprospect.com/help-center/people-and-company-search/blocked-contacts-and-companies.md). ### Is there still a 500-domain or 50,000-row limit? No. A bulk list takes up to 20,000 lines. ## Related articles - [Search for people: filters and results](https://getprospect.com/help-center/people-and-company-search/people-search.md) - [Block contacts and companies from every search](https://getprospect.com/help-center/people-and-company-search/blocked-contacts-and-companies.md) - [Hide people you already saved, revealed or exported](https://getprospect.com/help-center/people-and-company-search/duplicate-control.md) --- # Hide people you already saved, revealed or exported > Use Duplicate Control to hide people you already saved, exported or revealed. A person is never stored twice, and emails you own are free again. Updated Oct 16, 2026 · https://getprospect.com/help-center/people-and-company-search/duplicate-control **Duplicate Control** is the first filter in [People](https://app.getprospect.com/people) search. It hides people you have already dealt with, so every page shows new leads. ## Before you begin - Any workspace member can use it. It applies to what your whole workspace has saved, exported or revealed. - Credits: free. ## Steps 1. Open **People** and expand **Duplicate Control**. 2. Tick the options you need. ![Duplicate Control filter expanded with Hide already saved people and Hide people with details already revealed ticked](https://static.getprospect.com/img/help-center/v2/duplicate-control-1-cb6e3ff465.webp) | Option | Hides | | --- | --- | | **Hide already saved people** | Everyone your workspace saved, in any list or in none. Shown on searches. | | **Hide people already in another list** | People in this list who are also in another list. Shown when you open a list. | | **Hide people already exported before** | People your workspace exported from the new app. | | **Hide people with details already revealed** | People whose email or mobile your workspace already revealed. | In [Companies](https://app.getprospect.com/companies), **Duplicate Control** offers **Hide already saved companies**, and **Hide companies already in another list** on a list. ## How duplicates are handled - **One record per person.** Everyone comes from the GetProspect database, so the same person is never stored twice in a workspace. Adding a saved person to another list puts the same record in both lists. - **You do not pay twice for an email.** An email your workspace already revealed, saved or paid for is free again, anywhere, while your workspace is active. - **The extension skips saved people too.** Its setting **Check duplicates before save** is on by default. ## FAQ ### Why do people I exported in the old app still show? **Hide people already exported before** counts exports made in the new app only. Use **Hide already saved people** instead if you saved them. ### How do I save the next batch after 25,000? Tick **Hide already saved people**. The people you saved drop out and the next ones move up. See [Results per page and the 25,000 limit](https://getprospect.com/help-center/people-and-company-search/results-per-page-and-25000-limit.md). ## Related articles - [Results per page and saving more than 25,000 people](https://getprospect.com/help-center/people-and-company-search/results-per-page-and-25000-limit.md) - [Block contacts and companies from every search](https://getprospect.com/help-center/people-and-company-search/blocked-contacts-and-companies.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) - [Save leads in bulk from LinkedIn, Sales Navigator and groups](https://getprospect.com/help-center/chrome-extension/save-leads-in-bulk.md) --- # Block contacts and companies from every search > Add people by name and companies by domain in Settings > Blocked to keep them out of every search and enrichment in your workspace. Updated Oct 16, 2026 · https://getprospect.com/help-center/people-and-company-search/blocked-contacts-and-companies Blocked people and companies never appear in your workspace's searches. Manage them in [Settings > Blocked](https://app.getprospect.com/settings/blocked). This replaces the old Ignore list. ## Before you begin - Any workspace member can block and unblock. The list applies to everyone in the workspace. - Credits: free. ## Block a person 1. Open **Settings** > **Blocked** > **Contacts**. 2. Under **Block a contact**, enter **First name** and **Last name**, then click **Block**. ![Settings, Blocked page on the Contacts tab with John and Doe typed in the Block a contact form, the Block button, and the empty blocked contacts table below](https://static.getprospect.com/img/help-center/v2/blocked-contacts-and-companies-1-27a446070d.webp) Everyone with that first and last name is hidden, at any company. ## Block a company 1. Open the **Companies** tab. 2. Under **Block a company**, enter the **Domain**, for example `example.com`, and click **Block**. ![Blocked page on the Companies tab with example.com in the Domain field and the hint "Nobody at this domain will appear in search results."](https://static.getprospect.com/img/help-center/v2/blocked-contacts-and-companies-2-323d7afbe6.webp) The company and everyone who works there are hidden. ## What gets excluded Within about 15 seconds, blocked people and companies stop appearing in: - [People](https://app.getprospect.com/people) and [Companies](https://app.getprospect.com/companies) search, and top search suggestions - The single lookups on the Enrichment page, including **Find email** To unblock, find the entry in the table and click its unblock icon. ## FAQ ### Can I upload a file of companies to block? Not here: Blocked takes one entry at a time. For a file, use the Company filter's **Bulk include or exclude companies** and exclude the list. Saved, it is reusable in every search. See [Exclude companies in bulk](https://getprospect.com/help-center/people-and-company-search/exclude-companies.md). ### How do I hide people I already have, without blocking them? Use **Duplicate Control** > **Hide already saved people**. See [Duplicate Control](https://getprospect.com/help-center/people-and-company-search/duplicate-control.md). ## Related articles - [Exclude companies and keywords, in bulk](https://getprospect.com/help-center/people-and-company-search/exclude-companies.md) - [Hide people you already saved, revealed or exported](https://getprospect.com/help-center/people-and-company-search/duplicate-control.md) - [A prospect asks you to delete their data](https://getprospect.com/help-center/data-and-privacy/prospect-deletion-request.md) --- # Results per page and saving more than 25,000 people > Show 25, 50 or 100 results per page. A search reaches its first 25,000 results; hide already saved people or split by filters to get the next batch. Updated Oct 16, 2026 · https://getprospect.com/help-center/people-and-company-search/results-per-page-and-25000-limit Search results load 25, 50 or 100 per page. However many people match, a search reaches only its first 25,000 results, and one save takes up to 25,000 people. There is no 100-lead preview any more: you can page through all 25,000. ## Change the page size 1. At the bottom of the results, click the **per page** menu next to the result range. 2. Pick **25**, **50** or **100**. ![Pager at the foot of People search reading "1 – 25 of 1.2M" with the per page menu open on 25, 50 and 100](https://static.getprospect.com/img/help-center/v2/results-per-page-and-25000-limit-1-494c85fce5.webp) GetProspect remembers your choice for next time. The page and size are in the address, so a copied link opens the same page. ## Why the count says "up to" With **Select Per Company** on a very large search, GetProspect can only estimate the total. The count then reads "up to N", and the real number of people can be lower. ## Save more than 25,000 people from one search The count can show more than 25,000, but paging, **Select all people** and **Add to list** stop at 25,000. To get the rest: 1. Save the first 25,000 to a list. 2. Open **Duplicate Control** and tick **Hide already saved people**. The people you just saved drop out, and the next 25,000 come up. 3. Select them again and click **Add to list**. Repeat until the search is empty. ![Duplicate Control with Hide already saved people ticked and the result count lower than before](https://static.getprospect.com/img/help-center/v2/results-per-page-and-25000-limit-2-6775e58486.webp) You can also split the search with filters instead, for example one search per country or per seniority, each under 25,000. ## Credit usage Paging and changing the page size are free. Each batch you save uses 1 email credit per person whose valid email you do not own yet; people without an email are saved free. ## FAQ ### Why can't I sort my results? Sorting needs fewer than 500,000 results. Add filters to narrow the search, then sort. ### Does the API have the same limit? Yes. API searches page 25, 50 or 100 at a time and reach the first 25,000 results. See the [API pagination docs](https://getprospect.com/api-docs/pagination.md). ## Related articles - [Hide people you already saved, revealed or exported](https://getprospect.com/help-center/people-and-company-search/duplicate-control.md) - [Search for people: filters and results](https://getprospect.com/help-center/people-and-company-search/people-search.md) - [Bulk actions: add to list, export, delete, enrich mobiles](https://getprospect.com/help-center/lists-and-saved-data/bulk-actions.md) --- # Why some contacts have no email > Not every person has a verified work email. Tick Contact Details > Email found to show only people with one; saving people without an email is free. Updated Oct 16, 2026 · https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email Not every person in the database has a verified work email. GetProspect delivers only emails that passed our verification, so when we cannot confirm an address, we show none rather than a guess. **What you see.** In the results table, a dash in the **Email** column means we hold no verified email for that person. In the profile panel, the line reads **No email**. There is no **Reveal email** button for these people, so you cannot spend a credit on them by mistake. **Show only people with an email.** In [People](https://app.getprospect.com/people) search, tick **Contact Details** > **Email found**. The filter summary shows it as **Work email: valid found**. You can also sort by **Email available**. **Searching email… is not the same as no email.** It means we are still looking, not that the email is missing. The email appears on its own when found. See [Why do I see "Searching email…"?](https://getprospect.com/help-center/people-and-company-search/why-searching-email.md). **Not found and Not checked.** Both mean we hold no email: either we looked and found none, or the address was never checked. Both show the same dash, and neither costs anything. **Saving people without an email is free.** **Add to list** charges only for valid emails you do not own yet. If you know the address, open the person's panel and use **Add email** next to **No email**. That saves the person and their email in your workspace. The database is refreshed regularly, so an email can appear later. Once a person is saved, an email found for them later is free. ## Related articles - [Can I save leads without emails?](https://getprospect.com/help-center/lists-and-saved-data/save-people-without-emails.md) - [Why do I see "Searching email…"?](https://getprospect.com/help-center/people-and-company-search/why-searching-email.md) - [Email coverage and accuracy](https://getprospect.com/help-center/data-and-privacy/coverage-and-accuracy.md) - [Email verification statuses](https://getprospect.com/help-center/enrichment-and-verification/verification-statuses.md) - [Edit a saved person's or company's details](https://getprospect.com/help-center/lists-and-saved-data/edit-saved-details.md) --- # Why do I see "Searching email…"? > Searching email means GetProspect is still looking for this person's email. The email appears on its own when found, and a search in progress is free. Updated Oct 21, 2026 · https://getprospect.com/help-center/people-and-company-search/why-searching-email **Searching email…** means GetProspect is still looking for this person's email. When you look up a person or reveal an email, we search at every company the person currently works at, all at the same time. Most searches finish in seconds. **What you see.** While the search runs, the email field shows **Searching email…** with a spinner. This happens in the results table, in the contact panel and on the **Enrichment** page. **What to do.** Nothing. You do not need to wait on the page or refresh it. The email appears on its own as soon as one is found, or the field changes to **No email** if none is found. **If it takes a few minutes.** The field changes to **Still searching - refresh later**. Close the contact and open it again later. The result is kept for you. **When you save a few people.** If you tick 50 people or fewer yourself and click **Add to list**, we first re-check anyone whose data is older than 90 days before handing over their email. Those people show **Searching email…** (in the Chrome extension, **Finding email**) and fill in by themselves. You are charged 1 email credit only when a current valid email is found, and nothing otherwise. People are only re-checked while the workspace has an email credit left. A save of more than 50 people, and a save with **Select all people** or **Select number of people**, are not re-checked and hand over the stored email as before. **What it costs.** You are charged 1 email credit only when an email is found, and only once. A search in progress is free, and so is a search that finds nothing. ## API Over the API, a search that has not finished returns `200` with the full person and `email.status: "searching"`. The `retry_after` value is the number of seconds to wait. Call the same enrich request again after that time. The result is served then, and you are charged once if an email was found. See [Email still searching](https://getprospect.com/api-docs/integration-best-practices.md) in the API guide. A save of at most 50 people can answer the same way for people whose data is older than 90 days. The save returns `email.status: "searching"` with `retry_after`. Call [Get Person](https://getprospect.com/api-docs/people-get.md) (`GET /v2/people/{id}`) after that time to get the address, already paid for. Nothing is charged if none is found. ## FAQ ### Is a Searching email result charged? No. A search in progress is free. You pay 1 email credit only when a valid email is found, and only once. ### Does Searching email mean there is no email? No. It means we are still looking. If none is found, the field shows **No email** and nothing is charged. ## Related articles - [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md) - [Do I get charged for not found emails?](https://getprospect.com/help-center/credits-and-billing/not-found-emails-are-free.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) --- # Reveal or save? Where your contacts go > Reveal email shows an email but does not save the person. Add to list saves and reveals in one step, and is free for emails you already revealed. Updated Oct 21, 2026 · https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save In [People search](https://app.getprospect.com/people), **Reveal email** shows a person's email but does not add them to a list. **Add to list** saves the person into a list and reveals their email in the same step. If you want to find people again later, add them to a list. ## Before you begin - Any member of the workspace can reveal and save. - Credits: 1 email credit per valid email you do not own yet, whichever button you use. See "Credit usage". ## Reveal and save compared | | **Reveal email** | **Add to list** | | --- | --- | --- | | Shows the email | Yes | Yes | | Adds the person to a list | No | Yes | | Shows up in **Lists** and **All saved people** | No | Yes | | Cost | 1 email credit per valid email newly revealed that you do not own yet | 1 email credit per person whose email you do not own yet | An email you revealed is yours in this workspace. Saving that person later costs nothing. ## Steps: save people you already revealed 1. Open [People](https://app.getprospect.com/people) and run the same search again. Emails you revealed show in the **Email** column, with no new charge. 2. Tick the people you want, then click **Add to list**. Pick a list, or type a name and click **Create list "\[name\]"**. ![People search with two rows whose emails were already revealed ticked, and the Add to list popover open with a list picked and the line "Adding 2 leads will use no email credits" above the Confirm button](https://static.getprospect.com/img/help-center/v2/reveal-or-save-1-255d6c219b.webp) 3. Check the cost line, then click **Confirm**. If the save needs more email credits than you have, the popover says "Not enough email credits" and **Confirm** stays off. Top up or tick fewer people. If you tick 50 people or fewer yourself, we first re-check anyone whose data is older than 90 days before handing over their email. Those people show **Searching email…** and fill in by themselves. You are charged 1 email credit only if a current valid email is found, and nothing otherwise. A save with **Select all people** or **Select number of people**, or of more than 50 people, is not re-checked. See [Why do I see "Searching email…"?](https://getprospect.com/help-center/people-and-company-search/why-searching-email.md). To save one person, hover their row and click the **+** icon (tooltip **Add to list**), or open the person and click **Add to list** in the panel. ## In the Chrome extension - On a LinkedIn or Sales Navigator profile, **Reveal email** shows the email only. Use **Add to list** to save the person. - Every save from the extension is re-checked the same way: people whose data is older than 90 days show **Finding email** and fill in by themselves. - On LinkedIn and Sales Navigator search results, pick a list at the top first. The row button then reads **Reveal and save** and saves the person into that list as it reveals. With no list picked, the button reads **Reveal email** and only reveals. ## Credit usage | Action | Cost | | --- | --- | | **Reveal email** | 1 email credit per valid email newly revealed; not found is free | | **Add to list** | 1 email credit per person whose valid email you do not own yet | | **Add to list** for someone whose data is older than 90 days, in a hand-picked save of 50 people or fewer | Free while **Searching email…** runs; 1 email credit only if a current valid email is found | | Saving someone whose email you already revealed | Free | | Saving people without an email | Free | | Adding an already-saved person to another list | Free | ## FAQ ### I revealed emails all day and they are not in my list. Did I lose them? No. **Reveal email** only shows the email; it does not save the person. Revealed emails stay paid for in your workspace, so nothing is lost. Run the search again, tick those people and click **Add to list**. It costs nothing for emails you already revealed. From the extension or a single lookup, click **Add to list** on the person or the result. ### Can I save someone without picking a list? No, every save goes into a list. Type a new name in the list picker to create one on the spot. ### Will I be charged twice for the same email? No. Once your workspace owns an email, revealing, saving or exporting it again is free. ## Related articles - [Can I save leads without emails?](https://getprospect.com/help-center/lists-and-saved-data/save-people-without-emails.md) - [Create and manage lists of people and companies](https://getprospect.com/help-center/lists-and-saved-data/lists.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) - [Hide people you already saved, revealed or exported](https://getprospect.com/help-center/people-and-company-search/duplicate-control.md) --- # Can I save leads without emails? > Yes. People without an email are saved to your lists for free. You pay 1 email credit only for each valid email you do not own yet. Updated Oct 16, 2026 · https://getprospect.com/help-center/lists-and-saved-data/save-people-without-emails Yes, and it is free. When you add people to a list, you pay 1 email credit only for each person whose valid email your workspace does not own yet. People with no email are saved without a charge. The cost line in **Add to list** already leaves them out. If we find an email for a saved person later, it is free, because they are already saved. If you lack email credits for the people who do have an email, the popover says "Not enough email credits" and **Confirm** stays off. If credits run out partway through a large save, the rest are not added; top up and save them again. To work only with people who have an email, tick **Email found** in the **Contact Details** filter (the chip reads "Work email: valid found") in [People search](https://app.getprospect.com/people). | Action | Cost | | --- | --- | | Saving a person with no email | Free | | Saving a person whose valid email you do not own yet | 1 email credit | | Saving a person whose email you already own | Free | ## Related articles - [Reveal or save? Where your contacts go](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md) - [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) --- # Reveal mobile numbers and Enrich mobiles in bulk > Reveal one mobile number with Reveal mobile, or up to 25,000 at once with Enrich mobiles on a list. 1 phone credit per number found. Updated Oct 16, 2026 · https://getprospect.com/help-center/lists-and-saved-data/mobile-numbers Mobile numbers cost phone credits, and only when a number is found. Reveal one person's number with **Reveal mobile**, or get numbers for a whole list with **Enrich mobiles**. ## Before you begin - Any member of the workspace can reveal mobiles. - Credits: 1 phone credit per number found. Every plan includes 5 free phone credits. For more, see [Phone credits](https://getprospect.com/help-center/credits-and-billing/phone-credits.md). - **Enrich mobiles** works on people you saved: it is on list screens and on **All saved people** and **Saved people without list**, not on search results. ## Steps: reveal one mobile number 1. In [People](https://app.getprospect.com/people) or a list, click **Reveal mobile** in the **Mobile** column. Or open the person and click **Reveal mobile** in the panel. ![People search results with the Mobile column showing a Reveal mobile button on each row and one revealed number](https://static.getprospect.com/img/help-center/v2/mobile-numbers-1-25015cecd2.webp) 2. The number appears in the cell. If we have none, you see **No mobile** and nothing is charged. In the Chrome extension, open a LinkedIn or Sales Navigator profile and click **Reveal mobile** under **Contact details**. ## Steps: enrich mobiles in bulk 1. Open [Lists](https://app.getprospect.com/lists) and click a people list, or **All saved people**. 2. Tick the people you want. To pick more than one page, click the checkbox at the top of the table and choose **Select all people** or **Select number of people**, then **Apply**. You can enrich up to 25,000 people at once. 3. Click **Enrich mobiles**. The popover says how many people it will enrich: 1 phone credit per number found, and numbers you already revealed are free. Click **Confirm**. ![A people list with rows ticked and the Enrich mobiles confirmation open, showing the phone credit rule and a Confirm button](https://static.getprospect.com/img/help-center/v2/mobile-numbers-2-721d3fb1d7.webp) 4. A selection from one page finishes in seconds and the numbers fill the **Mobile** column. A larger selection runs in the background; numbers appear as they are found, and you get a notification when it finishes. ## What you get - Numbers appear in the **Mobile** column, in the person panel and in exports. - People who already have a revealed number are skipped, so they cost nothing. - One bulk run per workspace at a time. Wait for it to finish before you start another. - If your phone credits run out, the run stops. Top up and run it again: numbers already found are not charged again. To see only people with a number, use the **Contact Details** filter > **Mobile: found**. ## Before you call or text Calling or texting mobile numbers is regulated in many countries (for example TCPA in the US, PECR in the UK). Check the rules first. This is general information, not legal advice. ## Credit usage | Action | Cost | | --- | --- | | **Reveal mobile** or **Enrich mobiles**, number found | 1 phone credit | | No number found | Free | | A number you already revealed | Free | | Mobiles in an export | Never charged on export | ## FAQ ### If you don't find a number, is my phone credit still used? No. You pay only when a number is found. ### Why does Reveal mobile show for people who have no number? We only know after looking it up. When the lookup finds nothing, the cell shows **No mobile** and you are not charged. ### I can't see Enrich mobiles. It appears after you tick people on a list screen or a saved-people view. In People search, save the people to a list first. ## Related articles - [Phone credits](https://getprospect.com/help-center/credits-and-billing/phone-credits.md) - [Bulk actions: add to list, export, delete, enrich mobiles](https://getprospect.com/help-center/lists-and-saved-data/bulk-actions.md) - [Can I find phone numbers on LinkedIn?](https://getprospect.com/help-center/chrome-extension/phone-numbers-on-linkedin.md) --- # Create and manage lists of people and companies > Create people or company lists, filter them by creator, and export, rename or delete them. Deleted lists stay in Trash for 90 days. Updated Oct 16, 2026 · https://getprospect.com/help-center/lists-and-saved-data/lists Lists hold the people and companies you save. Each list holds either people or companies. All lists live on the [Lists](https://app.getprospect.com/lists) page and are shared with everyone in your workspace. A list does not update itself: it holds exactly the records you added. ## Before you begin - Any member can create, rename, export and delete lists. - Credits: creating, renaming and deleting lists is free. Saving people can cost email credits; see [Reveal or save?](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md). ## Steps: create a list 1. Open [Lists](https://app.getprospect.com/lists) and click **Create list**. 2. Type a name, choose **People** or **Companies**, and click **Create**. ![Lists page with the Create list popover open: a name field, a People / Companies switch and a Create button](https://static.getprospect.com/img/help-center/v2/lists-1-a84bf7c9a9.webp) You can also create a list while saving. In any **Add to list** picker (search results, the person or company panel, the Chrome extension), type a new name and click **Create list "\[name\]"**. ## Find a list - Use the type filter: **People and companies**, **People** or **Companies**. - Use the creator filter: **Created by me**, **Created by anyone**, or a teammate's name. Clicking a face in the **Created by** column does the same. - Type in **Search for lists**. The four rows at the top (**All saved people**, **Saved people without list**, **All saved companies**, **Saved companies without list**) are built-in views, not lists. See [All saved people and companies](https://getprospect.com/help-center/lists-and-saved-data/saved-people-and-companies.md). ## Add and remove records - Add: tick people or companies in a search or a list and click **Add to list**, or use **Add to list** in a panel or the extension. - Remove one record from a list: hover the list icon on its row and untick the list. - Move records: on a list screen, tick them, click **Add to list**, tick the new list and turn on **Remove from other lists**. ## Export, rename or delete a list Hover a row on the Lists page to see its icons: **Export**, rename and **Delete list**. The same icons sit in the header when the list is open. - **Export** opens the export dialog for the whole list. See [Export people and companies](https://getprospect.com/help-center/integrations-and-api/export.md). - Rename: click the pencil, edit the **Name** and click **Save**. ## Steps: delete a list 1. Hover the list and click **Delete list**. The dialog says you can restore it from Trash for 90 days. ![Delete list dialog with the "Also delete the 89 leads in this list" checkbox ticked, a field asking to type 89, and the Delete button](https://static.getprospect.com/img/help-center/v2/lists-2-fab41ca0c4.webp) 2. To delete the people or companies too, tick **Also delete the N leads in this list** (or companies) and type the number. They also leave any other lists they are in. 3. Click **Delete**. If you leave the box unticked, only the list goes. Its people stay saved and appear in **Saved people without list** unless they are in another list. ## FAQ ### How do I restore a deleted list? Go to Settings > **Trash** > **Lists**, tick the list and click **Restore**. See [Restore from Trash](https://getprospect.com/help-center/lists-and-saved-data/trash.md). ### Can I add a contact by hand or import my own file into a list? You cannot type in a new contact. To match your own file, use [CSV enrichment](https://getprospect.com/help-center/enrichment-and-verification/enrich-a-file.md) and save the matched rows to a list. ### Why do I have to pick a list to save someone? Every save goes into a list. Type a new name in the picker to create one on the spot. ## Related articles - [All saved people and companies](https://getprospect.com/help-center/lists-and-saved-data/saved-people-and-companies.md) - [Bulk actions: add to list, export, delete, enrich mobiles](https://getprospect.com/help-center/lists-and-saved-data/bulk-actions.md) - [Restore people, companies and lists from Trash](https://getprospect.com/help-center/lists-and-saved-data/trash.md) --- # All saved people and companies > See everyone your workspace saved in All saved people and All saved companies on the Lists page, with filters, columns and the record panel. Updated Oct 16, 2026 · https://getprospect.com/help-center/lists-and-saved-data/saved-people-and-companies Everyone your workspace has saved is in one place: the built-in views at the top of [Lists](https://app.getprospect.com/lists). They work like a list, with the same filters, columns and bulk actions, but you cannot rename or delete them. | View | What it shows | | --- | --- | | **All saved people** | Every person saved in the workspace, in any list | | **Saved people without list** | Saved people who are in no list, for example after you deleted a list but kept its people | | **All saved companies** | Every company saved in the workspace | | **Saved companies without list** | Saved companies that are in no list | ## Before you begin - Every member sees the same saved people and companies. - Credits: viewing and filtering is free. Revealing an email or mobile here costs the usual credits. ## Steps 1. Open [Lists](https://app.getprospect.com/lists) and click **All saved people** (or **All saved companies**). ![Lists page with the four built-in views at the top: All saved people, Saved people without list, All saved companies, Saved companies without list](https://static.getprospect.com/img/help-center/v2/saved-people-and-companies-1-70db910816.webp) 2. Narrow the view with the filters on the left. They are the same filters as [People search](https://getprospect.com/help-center/people-and-company-search/people-search.md), applied only to the people you saved. 3. Change columns with the **Column settings** icon: search, add, remove, drag to reorder and freeze columns. Saved views and lists have a **Saved at** column; **In lists** shows each person's lists. The view remembers your columns. ![All saved people view with the Saved at column after Name and the Columns popover open with In lists ticked](https://static.getprospect.com/img/help-center/v2/saved-people-and-companies-2-b3f4a01884.webp) 4. Click a name to open the panel. For a person it shows the job, contact details with **Reveal email** and **Reveal mobile**, the current company, other current companies and the lists they are in. Hover a list tag to see when they were saved. For a company it shows the company facts and **View employees**. 5. Tick rows to use bulk actions: **Add to list**, **Export**, **Delete** and, for people, **Enrich mobiles**. See [Bulk actions](https://getprospect.com/help-center/lists-and-saved-data/bulk-actions.md). To export a whole view, click the **Export** icon in its header. ## FAQ ### Where are all the contacts I saved? In **All saved people**. Anyone you saved from People search, a list or the Chrome extension is there, whichever list they went into. ### Why is someone in "Saved people without list"? They are still saved, but in no list. This happens when you delete a list and keep its people, or untick their last list. Add them to a list, or delete them if you no longer need them. ### Can I edit a saved person's details? Yes, for name, email and phone. See [Edit a saved person's or company's details](https://getprospect.com/help-center/lists-and-saved-data/edit-saved-details.md). ## Related articles - [Create and manage lists of people and companies](https://getprospect.com/help-center/lists-and-saved-data/lists.md) - [Bulk actions: add to list, export, delete, enrich mobiles](https://getprospect.com/help-center/lists-and-saved-data/bulk-actions.md) - [Edit a saved person's or company's details](https://getprospect.com/help-center/lists-and-saved-data/edit-saved-details.md) --- # Bulk actions: add to list, export, delete, enrich mobiles > Select up to 25,000 people or companies, then add them to a list, export them, delete them or enrich their mobiles, with the cost shown first. Updated Oct 16, 2026 · https://getprospect.com/help-center/lists-and-saved-data/bulk-actions Tick people or companies in a search or a list, and the toolbar switches to bulk actions. Select up to 25,000 records at once; you see the cost before anything is charged. ## Before you begin - Any member can use bulk actions. - Credits: see "Credit usage". Companies are always free. ## Which actions you get where | Action | People search, Company search | Lists and saved views | | --- | --- | --- | | **Add to list** | Yes | Yes, plus **Remove from other lists** to move records | | **Export** | Yes | Yes | | **Delete** | No | Yes | | **Enrich mobiles** (people only) | No | Yes | ## Steps: select records 1. Tick the rows you want, or click the checkbox at the top of the table to open the selection menu. 2. Choose **Select this page**, **Select all people** (or companies) or **Select number of people** and type a number. In people results, **Max people per company** > **Use filter** limits how many people you take from each company. 3. Click **Apply**. The count next to the checkbox shows how many are selected. **Clear selection** undoes it. ![People search with the selection menu open: Select this page, Select all people, Select number of people with a number box, Max people per company, and the Apply button](https://static.getprospect.com/img/help-center/v2/bulk-actions-1-f553770058.webp) ## Steps: add to a list 1. With records selected, click **Add to list**. 2. Tick one or more lists, or type a name and click **Create list "\[name\]"**. 3. Read the cost line, for example "will use 87 email credits". People whose email you already own and people without an email are not counted. ![Add to list popover with one list ticked and the cost line showing how many email credits the save will use](https://static.getprospect.com/img/help-center/v2/bulk-actions-2-96b8d554c8.webp) 4. Click **Confirm** (for companies, which are free, the button reads **Add N companies**). A message confirms how many were added, with **View list**. If the save needs more email credits than you have, the popover says "Not enough email credits" and **Confirm** stays off. Top up or narrow the selection. If credits run out partway through a large save, the message says the rest were not added; top up and save them again. ## Export Click **Export**, choose **CSV** or **Excel (.xlsx)**, pick columns and click **Export N contacts**. Exporting people charges for included emails you do not own yet, and the dialog shows the cost first. If you do not have enough credits, export stays off until you top up or narrow the selection. Details in [Export people and companies](https://getprospect.com/help-center/integrations-and-api/export.md). ## Delete On a list or saved view, click **Delete**, type the number of records and confirm. They leave every list and stop counting as saved. You can restore them from **Trash** for 90 days, and you won't pay again for emails and mobiles you already revealed. ## Enrich mobiles On a list or saved view of people, click **Enrich mobiles**, then **Confirm**. See [Reveal mobile numbers](https://getprospect.com/help-center/lists-and-saved-data/mobile-numbers.md). ## Credit usage | Action | Cost | | --- | --- | | **Add to list**, people | 1 email credit per person whose valid email you do not own yet; people without an email are free | | **Add to list**, already-saved people or any companies | Free | | **Export**, people | 1 email credit per included email you do not own yet | | **Export**, companies | Free | | **Enrich mobiles** | 1 phone credit per number found | | **Delete** | Free | ## FAQ ### I saved 25,000 people. How do I save the next 25,000? Turn on **Duplicate Control** > **Hide already saved people** in the search, then select and save again. See [Results per page and saving more than 25,000 people](https://getprospect.com/help-center/people-and-company-search/results-per-page-and-25000-limit.md). ### Why can't I see Delete or Enrich mobiles in People search? They only work on people you saved. Open the list or **All saved people** and select them there. ## Related articles - [Create and manage lists of people and companies](https://getprospect.com/help-center/lists-and-saved-data/lists.md) - [Export people and companies to CSV or Excel](https://getprospect.com/help-center/integrations-and-api/export.md) - [Reveal mobile numbers and Enrich mobiles in bulk](https://getprospect.com/help-center/lists-and-saved-data/mobile-numbers.md) - [Hide people you already saved, revealed or exported](https://getprospect.com/help-center/people-and-company-search/duplicate-control.md) --- # Edit a saved person's or company's details > Fix a saved person's name, email or phone, or a saved company's name, from the record panel. Free, and only your workspace sees the change. Updated Oct 16, 2026 · https://getprospect.com/help-center/lists-and-saved-data/edit-saved-details You can correct a saved person's name, email and phone, and a saved company's name. Your edit replaces our data for your workspace only, costs nothing, and is marked **Edited by your team**. ## Before you begin - Any member can edit. Edits are shared with everyone in the workspace. - The person or company must be saved in your workspace. For people you have not saved, see the FAQ. - Credits: free. ## Steps: edit a person 1. Open [Lists](https://app.getprospect.com/lists), open a list or **All saved people**, and click the person's name to open the panel. 2. To fix the name, click the pencil next to it (**Edit name**), change **First name** or **Last name**, and click **Save**. ![Person panel with the Edit name popover open, showing First name and Last name fields and Save and Cancel buttons](https://static.getprospect.com/img/help-center/v2/edit-saved-details-1-354e7f3b95.webp) 3. To fix the email, click the pencil on the email line (**Edit email**, or **Add email** when there is none), type the address and click **Save**. 4. To fix the phone, click **Edit phone** on the phone line and click **Save**. The pencil appears once a mobile was revealed or looked up. ![Person panel contact details with an edited email marked by the edit icon and the tooltip "Edited by your team"](https://static.getprospect.com/img/help-center/v2/edit-saved-details-2-fc2f9d0f40.webp) To go back to our data, open the same pencil, clear the field ("Leave empty to use our data") and click **Save**. ## Steps: edit a company name 1. Open a company list or **All saved companies** and click the company to open its panel. 2. Click the pencil next to the name (**Edit company name**), type the new name and click **Save**. ## What you get - The edited value shows wherever the record appears in your workspace: tables, panels and the Chrome extension, with the tooltip **Edited by your team**. - Exports and CRM sync use your edited values. - Other workspaces still see our data. - Edits stay with the record if it goes to Trash and you restore it. You can also add or edit an email from the person card in the Chrome extension. ## FAQ ### Can I add an email for someone we found no email for? Yes. When a person shows **No email**, click **Add email**. If they are not saved yet, pick a list in the same popover and the person is saved with your address. ### Can I add a new contact by hand? No. You can only edit people and companies that come from the database. ## Related articles - [All saved people and companies](https://getprospect.com/help-center/lists-and-saved-data/saved-people-and-companies.md) - [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md) - [Restore people, companies and lists from Trash](https://getprospect.com/help-center/lists-and-saved-data/trash.md) --- # Restore people, companies and lists from Trash > Deleted people, companies and lists stay in Settings > Trash for 90 days. Restoring is free and puts records back into their lists. Updated Oct 16, 2026 · https://getprospect.com/help-center/lists-and-saved-data/trash Deleted people, companies and lists go to [Settings > Trash](https://app.getprospect.com/settings/trash) and stay there for 90 days. Restoring is free and puts records back into the lists they were in. ## Before you begin - Any member can restore. Trash is shared by the whole workspace. - Credits: free. You don't pay again for emails and mobiles you revealed before the delete. ## Steps 1. Open [Settings > Trash](https://app.getprospect.com/settings/trash) and pick a tab: **Leads**, **Companies** or **Lists**. ![Trash page on the Leads tab with the Leads, Companies and Lists tabs, a search box, the date filter set to All time, a Restore button, and columns Name, Lists, Deleted by, Deleted on and Time left](https://static.getprospect.com/img/help-center/v2/trash-1-cd10a17ed2.webp) 2. Find what you need: type in the search box, or set the date filter to **Today**, **Last 7 days** or **Last 30 days**. The **Time left** column shows how long each item stays. 3. Tick the rows to restore. To take everything that matches, tick the header checkbox, then click **Select all N leads**. 4. Click **Restore N**. To restore one item, hover its row and click the restore icon. ![Trash page on the Lists tab with three deleted lists ticked and the Restore 3 button highlighted](https://static.getprospect.com/img/help-center/v2/trash-2-a55dbc8804.webp) One click restores up to 25,000 items. ## What you get - Restored people and companies go back into the lists they were in, with any edits your team made. - Restoring a list brings back the people or companies deleted with it, and puts back the members it had. - If a person's list is also in Trash, restoring the person brings that list back too. - After 90 days, items are deleted and cannot be restored. ## Credit usage | Action | Cost | | --- | --- | | Restoring people, companies or lists | Free | ## FAQ ### How do I restore a deleted list? Open the **Lists** tab in Trash, tick the list and click **Restore**. Its people come back with it. ### I deleted a list but kept its people. Where are they? Still saved. Find them in [Lists](https://app.getprospect.com/lists) > **Saved people without list**, unless they are in another list. ### Can I restore something deleted more than 90 days ago? No. Trash keeps items for 90 days only. ## Related articles - [Create and manage lists of people and companies](https://getprospect.com/help-center/lists-and-saved-data/lists.md) - [Bulk actions: add to list, export, delete, enrich mobiles](https://getprospect.com/help-center/lists-and-saved-data/bulk-actions.md) - [All saved people and companies](https://getprospect.com/help-center/lists-and-saved-data/saved-people-and-companies.md) --- # Install and sign in to the extension > Add GetProspect from the Chrome Web Store, pin it, open the side panel from the toolbar icon and click Sign in. Settings hold workspaces and credits. Updated Oct 16, 2026 · https://getprospect.com/help-center/chrome-extension/install-the-extension The GetProspect extension opens as a side panel next to LinkedIn, Sales Navigator and company websites. Install it from the [Chrome Web Store](https://chromewebstore.google.com/detail/email-finder-getprospect/bhbcbkonalnjkflmdkdodieehnmmeknp), then sign in with your GetProspect account. ## Before you begin - You need Google Chrome 116 or later. See [Which browser should I use?](https://getprospect.com/help-center/chrome-extension/which-browser.md) - You need a GetProspect account. The Free plan works. - Credits: installing and signing in are free. ## Steps 1. Open the extension's [Chrome Web Store page](https://chromewebstore.google.com/detail/email-finder-getprospect/bhbcbkonalnjkflmdkdodieehnmmeknp) and click **Add to Chrome**, then **Add extension**. A GetProspect tab opens. If you are already signed in to the web app, the extension signs in by itself and takes you to a LinkedIn people search. 2. Pin the extension so it is always one click away. Click the puzzle-piece **Extensions** icon in the Chrome toolbar, then the pin next to **Email Finder - GetProspect**. 3. Open the side panel. Go to LinkedIn and click the GetProspect icon in the toolbar. The panel opens on the right, for that tab only. On LinkedIn you can also click the small blue GetProspect tile at the right edge of the page. ![The GetProspect side panel open on the right with a person card, and the blue GetProspect tile at the right edge of the page (page content left out)](https://static.getprospect.com/img/help-center/v2/install-the-extension-1-fc6d6e2737.webp) 4. Sign in. If the panel shows **Welcome back**, click **Sign in**. A small window opens with the GetProspect sign-in page. Sign in with your email and password or with Google, and the window closes. No account yet? Click **Sign up**. ![Side panel showing Welcome back, the line "To get started, log in with your GetProspect account", the Sign in button and the Sign up link](https://static.getprospect.com/img/help-center/v2/install-the-extension-2-f897ece866.webp) 5. Check your workspace and credits. Click the gear (**Settings**) in the top-right corner of the panel. You see your account with **Log out**, a workspace menu, and your **Email credits**, **Verifications** and **Phone numbers**, each as "N used of M". Your plan name is shown above them, and **Upgrade plan** below. Pick another workspace in the menu to work in it: the lists and credits change with it. ![Extension Settings screen with the account name, Log out, the workspace menu, the plan name, three credit meters and the Upgrade plan button](https://static.getprospect.com/img/help-center/v2/install-the-extension-3-07c7a77dd4.webp) 6. Set your **Preferences** at the bottom of Settings: - **Display button on LinkedIn** shows the blue tile at the right edge of LinkedIn pages. Hover it to drag it up or down, or to hide it. - **Check duplicates before save** (on by default) locks people already saved in your workspace, so you do not save them twice. ## What you get The panel recognises the page you are on and shows the matching people and companies from the GetProspect database. **Open in GetProspect** in Settings links to **Saved people**, **Saved companies**, **Lists**, **Integrations** and **Help center** in the web app. ## FAQ ### Does the extension open by itself on LinkedIn? No. Click the toolbar icon or the blue tile on the page. The panel stays with the tab you opened it in. ### The extension shows no lists or the wrong credits. Why? You may be in another workspace. Open Settings and pick the right one in the workspace menu. ### Does it work on sites other than LinkedIn? Yes. On any company website it shows that company and its people. See [Company pages and any website](https://getprospect.com/help-center/chrome-extension/company-pages-and-websites.md). ## Related articles - [How the GetProspect extension works](https://getprospect.com/help-center/chrome-extension/how-the-extension-works.md) - [Reveal email and mobile from a LinkedIn or Sales Navigator profile](https://getprospect.com/help-center/chrome-extension/linkedin-profile.md) - [Update the extension to the latest version](https://getprospect.com/help-center/chrome-extension/update-the-extension.md) - [Create, switch and manage workspaces](https://getprospect.com/help-center/account-and-team/workspaces.md) --- # How the GetProspect extension works > The extension matches the page you are on to the GetProspect database and shows the matching people and companies in a side panel. Updated Oct 16, 2026 · https://getprospect.com/help-center/chrome-extension/how-the-extension-works The extension no longer looks for emails live. It recognises the page you are on, finds the matching people and companies in the GetProspect database, and shows them in a side panel. Everything you save goes to your lists in the [web app](https://app.getprospect.com/lists). ## What it reads The extension reads the profile links and company names shown on the page you have open and sends them to GetProspect to find matching records. Names, emails and phone numbers in the panel come from our database. ## Pages it supports | Page | What the panel shows | | --- | --- | | LinkedIn profile, Sales Navigator lead page | The person card: title, company, lists, **Reveal email**, **Reveal mobile**, **Add to list** | | LinkedIn people search, Sales Navigator search, Sales Navigator lead lists, LinkedIn group members | The people on the page, with checkboxes, **Select all**, **Add to list** and **Autosave pages to list** | | LinkedIn or Sales Navigator company page | The company card and a **Contacts** tab with its people | | Any other website | The company that owns the site, found by its domain, and its **Contacts** tab | Not supported: LinkedIn Recruiter, Gmail and Outlook. On other LinkedIn pages, such as the feed, the panel shows **Try to navigate** with shortcuts to supported pages. ## What changed from the old extension | Old extension | Now | | --- | --- | | Scan mode, Standard mode and daily limits | Removed | | Buttons and checkboxes added to LinkedIn pages | Everything is in the side panel | | Popup window and "Auto open plugin" | The side panel, opened from the toolbar icon or the blue tile | | Import profiles by URLs | Use [Find emails by LinkedIn profile URLs in bulk](https://getprospect.com/help-center/enrichment-and-verification/linkedin-urls-in-bulk.md) in the web app | | Finding emails on company websites | The panel looks up the company and its people in the database | | Insights and Activities tabs | Removed | | "Save and show email", "View on GP" | **Reveal email** and **Add to list** | Because the data comes from the database, a person we do not hold shows no record. See [Why the extension says "No profile for this person"](https://getprospect.com/help-center/chrome-extension/no-profile-found.md). ## Credit usage | Action | Cost | | --- | --- | | Opening the panel, viewing people and companies, filtering a company's people | Free | | **Reveal email** | 1 email credit per valid email newly revealed; not found is free | | Saving people to a list | 1 email credit per person whose valid email you do not own yet; people without an email are saved free | | **Reveal mobile** | 1 phone credit per number found; not found is free | | Saving companies | Free | When your email credits run out, the panel shows **Your workspace is out of credits** with **Upgrade plan**. Company cards still open. ## FAQ ### Scan mode disappeared. What does that mean for my LinkedIn account? The extension no longer opens profiles in the background. How LinkedIn reviews accounts is up to LinkedIn. See [How the extension works with LinkedIn](https://getprospect.com/help-center/chrome-extension/is-it-safe-for-linkedin.md) ### Does the extension still find emails that are not in your database? No. It shows the emails we already hold and have verified. For people we do not have, try [People search](https://app.getprospect.com/people) by name and company. ## Related articles - [Install and sign in to the extension](https://getprospect.com/help-center/chrome-extension/install-the-extension.md) - [Save leads in bulk from LinkedIn, Sales Navigator and groups](https://getprospect.com/help-center/chrome-extension/save-leads-in-bulk.md) - [How GetProspect works: one database, many ways in](https://getprospect.com/help-center/getting-started/how-getprospect-works.md) - [What's new in GetProspect and where things moved](https://getprospect.com/help-center/getting-started/whats-new.md) --- # Reveal email and mobile from a LinkedIn or Sales Navigator profile > Open a LinkedIn or Sales Navigator profile, open the GetProspect panel, then click Reveal email, Reveal mobile or Add to list on the person card. Updated Oct 16, 2026 · https://getprospect.com/help-center/chrome-extension/linkedin-profile On a LinkedIn profile or a Sales Navigator lead page, the GetProspect side panel shows that person's card from our database. From the card you reveal their business email and mobile number and save them to a list. ## Before you begin - Install the extension and sign in. See [Install and sign in to the extension](https://getprospect.com/help-center/chrome-extension/install-the-extension.md). - Any member of the workspace can do this. A Basic LinkedIn account is enough for profiles. - Credits: opening the card is free. Revealing and saving cost credits, see "Credit usage". ## Steps 1. Open a profile on LinkedIn (`linkedin.com/in/...`) or a lead page in Sales Navigator. 2. Click the GetProspect icon in the toolbar, or the blue tile at the right edge of the page. The person card loads: name, title and company, location, seniority and department, and the lists they are in. ![Person card in the side panel with the name, "VP of Sales at Northwind Logistics", location, seniority and department tags, the list picker with Add to list, and the Contact details section with Reveal email and Reveal mobile buttons](https://static.getprospect.com/img/help-center/v2/linkedin-profile-1-28d9651527.webp) 3. Click **Reveal email** under **Contact details**. The button shows a spinner while it works. Then the business email appears (hover it to copy it), or **No email** if we have none (free). 4. Click **Reveal mobile** to get the mobile number. If we have none, you see **No mobile** and pay nothing. ![Contact details section showing a revealed business email with a copy button and a revealed mobile number](https://static.getprospect.com/img/help-center/v2/linkedin-profile-2-e5c5dc6005.webp) 5. Save the person. Revealing does not add them to a list. Pick a list in the list picker, or type a new name and click **Create list "\[name\]"**. Then click **Add to list**. The list appears as a tag on the card; hover it to see the save date. To add the person to another list, click the small **+** next to the tags. ![Person card with a list tag "EMEA sales leaders" and the small plus button next to it](https://static.getprospect.com/img/help-center/v2/linkedin-profile-3-7c7bd0b19c.webp) 6. Use the company. The **Current company** section shows the person's employer. **Add** saves the company to a company list (free). **View employees** opens the **Contacts** tab with that company's people. Other employers are under **Other current companies**. ## What the card can show | On screen | What it means | | --- | --- | | **Finding email** | An email search started earlier is still running | | **No email** | We have no valid email for this person. You were not charged. Click the pencil (**Add email**) to type one you know | | **No mobile** | We have no mobile number for this person. You were not charged | | **Out of credits** (mobile line) | Your workspace has no phone credits left. The link opens the plans page | | "This person asked us to stop processing their data, so they can't be saved." | The person opted out. You cannot reveal or save them | | **No profile for this person** | We do not hold this person. See [Why the extension says "No profile for this person"](https://getprospect.com/help-center/chrome-extension/no-profile-found.md) | ## What you get Revealed emails and numbers stay yours in the workspace. Saved people appear in the list in the [web app](https://app.getprospect.com/lists) and sync to your CRM if one is connected. ## Credit usage | Action | Cost | | --- | --- | | Opening the card, **View employees**, saving the company | Free | | **Reveal email** | 1 email credit per valid email newly revealed; not found is free | | **Add to list** | 1 email credit if the person has a valid email you do not own yet; free otherwise | | **Reveal mobile** | 1 phone credit per number found; not found is free | ## FAQ ### I revealed an email, but the person is not in my list. Why? Reveal only shows the email; to keep the person, click **Add to list**, free for an email you already revealed (see [Reveal or save?](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md)). ### The panel says "Your workspace is out of credits". What now? Your email credits are used up. Click **Upgrade plan**, or see [Ran out of credits?](https://getprospect.com/help-center/credits-and-billing/out-of-credits.md) ## Related articles - [Save leads in bulk from LinkedIn, Sales Navigator and groups](https://getprospect.com/help-center/chrome-extension/save-leads-in-bulk.md) - [Reveal or save? Where your contacts go](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md) - [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md) - [Phone credits](https://getprospect.com/help-center/credits-and-billing/phone-credits.md) --- # Save leads in bulk from LinkedIn, Sales Navigator and groups > On a LinkedIn or Sales Navigator search, lead list or group, tick people and click Add to list, or use Autosave pages to list for up to 100 pages. Updated Oct 21, 2026 · https://getprospect.com/help-center/chrome-extension/save-leads-in-bulk On LinkedIn people search, Sales Navigator search, Sales Navigator lead lists and LinkedIn group member pages, the GetProspect side panel lists the people on the page. Tick the ones you want and save them to a list, or let **Autosave pages to list** save several pages for you. ## Before you begin - Install the extension and sign in. See [Install and sign in to the extension](https://getprospect.com/help-center/chrome-extension/install-the-extension.md). - Any member of the workspace can do this. Sales Navigator pages need Sales Navigator; the rest work with a Basic LinkedIn account. - Credits: 1 email credit per person with a valid email you do not own yet. See "Credit usage". ## Steps 1. Run a people search on LinkedIn or Sales Navigator, open a Sales Navigator lead list, or open a group's members page. 2. Open the panel from the toolbar icon or the blue tile at the right edge of the page. It lists the people on the page that are in our database: name, title, company and a **Reveal and save** button. 3. Pick the list at the top of the panel. It starts on the list you last saved into. For a new list, type a name and click **Create list "\[name\]"**. If the panel says **Create a list to save into**, your workspace has no people list yet. ![Side panel on a Sales Navigator search with View list at the top, the list picker and Add to list button, the Select all row with "3 selected", and people rows with checkboxes and Reveal and save buttons](https://static.getprospect.com/img/help-center/v2/save-leads-in-bulk-1-c7b78fd8f3.webp) 4. Select people. Tick their checkboxes, or tick **Select all** for the whole page. Go to the next LinkedIn page and tick more: your earlier picks stay, under **Selected on previous pages**. 5. Click **Add to list**. To save just one person, click **Reveal and save** on their row instead. 6. To save many pages at once, go to **Autosave pages to list** at the bottom of the panel. Set **Pages** (5 by default, up to 100) and click **Start**. The extension saves the people shown, goes to the next results page, and repeats until it reaches the number of pages you set. Keep the tab and the panel open while it runs: **Pages** counts down the pages left and **Start** stays greyed out. Click **Cancel** to stop. ![Autosave pages to list section during a 20-page run, with the Pages field counting down the pages left and Start greyed out, above a run report showing Pages saved 4/20, Profiles saved 96, Errors 5, Open list in GetProspect and the Cancel button](https://static.getprospect.com/img/help-center/v2/save-leads-in-bulk-2-d18a1edff0.webp) 7. Read the run report. **Pages saved** and **Profiles saved** count what was saved. Click the **Errors** count to see each person who could not be saved and why. Click **Open list in GetProspect** to see the list in the [web app](https://app.getprospect.com/lists). ## Duplicates With **Check duplicates before save** on (the default, in the panel's Settings), people already saved in your workspace show an **Already saved** mark and cannot be ticked. **Select all** and Autosave always skip people who are already saved. To add a saved person to another list, open their card and use the **+** next to their list tags. ## Saving more than LinkedIn shows LinkedIn shows only a limited number of results per search, fewer on a free account than in Sales Navigator. Autosave stops at the last page LinkedIn shows. To save more people from one search, run the same search in [People search](https://app.getprospect.com/people) in the web app. You can save up to 25,000 people from one search there. See [Results per page and saving more than 25,000 people](https://getprospect.com/help-center/people-and-company-search/results-per-page-and-25000-limit.md). ## People with older data Every save from the extension re-checks people whose data is older than 90 days before handing over their email. This applies only to people whose email you do not own yet, and only while your workspace has an email credit left. Those people show **Finding email** and fill in by themselves. You are charged 1 email credit only when a current valid email is found, and nothing otherwise. People whose email you already own are not charged and keep showing it. ## Credit usage | Action | Cost | | --- | --- | | Viewing the people on a page | Free | | Saving a person whose valid email you do not own yet | 1 email credit | | Saving a person without an email, or whose email you already own | Free | | Saving a person whose data is older than 90 days | Free while **Finding email** runs; 1 email credit only if a current valid email is found | When your email credits run out, Autosave stops and the panel shows **Your workspace is out of credits**. ## FAQ ### Can I save people who have no email? Yes. They are saved to the list for free. If we find their email later, it shows for free, because they are saved. ### Is there a daily limit on how many people I can save from LinkedIn? Your credits limit how many people you save. LinkedIn's own terms and limits still apply to your LinkedIn account. ### Some people on the LinkedIn page are missing from the panel. Why? The panel lists only people who are in our database. See [Why the extension says "No profile for this person"](https://getprospect.com/help-center/chrome-extension/no-profile-found.md). ## Related articles - [Reveal email and mobile from a LinkedIn or Sales Navigator profile](https://getprospect.com/help-center/chrome-extension/linkedin-profile.md) - [Create and manage lists of people and companies](https://getprospect.com/help-center/lists-and-saved-data/lists.md) - [How the extension works with LinkedIn](https://getprospect.com/help-center/chrome-extension/is-it-safe-for-linkedin.md) - [Search for people: filters and results](https://getprospect.com/help-center/people-and-company-search/people-search.md) --- # Company pages and any website > On a LinkedIn company page or any company website, the panel shows the company card and its people from our database, ready to filter and save. Updated Oct 16, 2026 · https://getprospect.com/help-center/chrome-extension/company-pages-and-websites On a LinkedIn or Sales Navigator company page, or on any company's own website, the GetProspect side panel shows that company from our database. Its **Contacts** tab lists the company's people, with filters, so you can save the right ones to a list. ## Before you begin - Install the extension and sign in. See [Install and sign in to the extension](https://getprospect.com/help-center/chrome-extension/install-the-extension.md). - Any member of the workspace can do this. - Credits: viewing the company and its people and saving the company are free. Saving or revealing people can cost email credits, only for valid emails you do not own yet. ## Steps 1. Open a company page on LinkedIn or Sales Navigator, or go to a company's website, such as `acme.com`. 2. Click the GetProspect icon in the toolbar. On a website, the panel looks up the company by the site's domain. The first time, it shows **Allow access to read this tab**: click **Allow access** and confirm in Chrome's prompt. You do this once, and every website works after that. ![Side panel showing "Allow access to read this tab", the line "GetProspect needs to read the page you are on to find its people and company" and the Allow access button](https://static.getprospect.com/img/help-center/v2/company-pages-and-websites-1-6f8c2ccd62.webp) 3. Read the company card on the **Company** tab. It shows the description and, when we have them, **Location**, **Employees**, **Industry**, **Status**, **Business model**, **Revenue stream**, **Website**, **Email**, **Email domain**, **Founded** and **Keywords**. 4. Save the company. Pick a company list in the list picker, or type a new name to create one, and click **Add to list**. Company lists are separate from people lists. ![Company tab with the company logo and name, a short description, the company list picker with Add to list and View employees, and the company facts from Location to Keywords](https://static.getprospect.com/img/help-center/v2/company-pages-and-websites-2-8ab03fdb8b.webp) 5. Open the **Contacts** tab, or click **View employees**. It lists the company's people from our database. 6. Narrow the list. Click **Filters** to filter by **Duplicate Control**, **Location**, **Job Title**, **People**, **Time in Current Company**, **Time in Current Role**, **Job Change**, **Contact Details** or **Lists**, and to change **Sort by**. 7. Pick a people list at the top, tick the people you want or **Select all**, and click **Add to list**. To save one person, click **Reveal and save** on their row. ![Contacts tab with the list picker and Add to list, the Filters button showing 2 active filters, and people rows with checkboxes and Reveal and save buttons, two of them ticked](https://static.getprospect.com/img/help-center/v2/company-pages-and-websites-3-a010a786a3.webp) ## What you get Saved companies appear in your company list, and saved people in your people list, in the [web app](https://app.getprospect.com/lists). If we hold no record for the site, the panel shows **No company found** with "There is no company record behind this website." Try [Companies](https://app.getprospect.com/companies) search in the web app by name. ## Credit usage | Action | Cost | | --- | --- | | Viewing the company, its people and filters | Free | | Saving a company | Free | | Saving a person whose valid email you do not own yet | 1 email credit | | Saving a person without an email, or whose email you already own | Free | ## FAQ ### Does the extension find emails written on the website itself? No. It no longer reads emails from web pages. It shows the company's people and emails from our database. ### Does the extension work on sites other than LinkedIn? Yes, on any company website. Gmail and Outlook are not supported. ### I opened a person's profile. Can I see their colleagues? Yes. Click **View employees** in the person's **Current company** section to open the **Contacts** tab for that company. ## Related articles - [Search for companies and view their employees](https://getprospect.com/help-center/people-and-company-search/company-search.md) - [Save leads in bulk from LinkedIn, Sales Navigator and groups](https://getprospect.com/help-center/chrome-extension/save-leads-in-bulk.md) - [Create and manage lists of people and companies](https://getprospect.com/help-center/lists-and-saved-data/lists.md) - [How the GetProspect extension works](https://getprospect.com/help-center/chrome-extension/how-the-extension-works.md) --- # How the extension works with LinkedIn > The extension reads profile links and company names on the page you have open and sends them to GetProspect to find matching records. Updated Oct 16, 2026 · https://getprospect.com/help-center/chrome-extension/is-it-safe-for-linkedin The extension reads the page you have open and looks up matching records in our database. It does not open profiles in the background. LinkedIn applies its own User Agreement, so we can't say how LinkedIn treats any account. ## What the extension reads The extension reads the profile links and company names shown on the page you have open and sends them to GetProspect to find matching records. Names, emails and phone numbers in the panel come from our database. Scan mode and daily limits were removed. ## Autosave pages to list **Autosave pages to list** goes to the next results page and saves the people shown, one page after another. It stops at the number of pages you set, up to 100. ## Related articles - [How the GetProspect extension works](https://getprospect.com/help-center/chrome-extension/how-the-extension-works.md) - [Save leads in bulk from LinkedIn, Sales Navigator and groups](https://getprospect.com/help-center/chrome-extension/save-leads-in-bulk.md) - [Does it work with a Basic (free) LinkedIn account?](https://getprospect.com/help-center/chrome-extension/basic-linkedin-account.md) --- # Does it work with a Basic (free) LinkedIn account? > Yes. With a free LinkedIn account the extension works on profiles, people search, company pages and groups. Sales Navigator pages need Sales Navigator. Updated Oct 16, 2026 · https://getprospect.com/help-center/chrome-extension/basic-linkedin-account Yes. With a free LinkedIn account, the extension works on: - profiles, where you reveal a person's email and mobile; - people search results and group member pages, where you save people in bulk; - company pages, where you see the company and its people. Sales Navigator search, lead lists and lead pages work only if you have Sales Navigator. The extension reads the profile links and company names shown on the page you have open and sends them to GetProspect to find matching records. Names, emails and phone numbers in the panel come from our database. LinkedIn shows fewer search results to free accounts than to Sales Navigator. To save more people from one search, run the same search in [People search](https://app.getprospect.com/people) in the web app, which needs no LinkedIn account at all. ## Related articles - [Save leads in bulk from LinkedIn, Sales Navigator and groups](https://getprospect.com/help-center/chrome-extension/save-leads-in-bulk.md) - [How the extension works with LinkedIn](https://getprospect.com/help-center/chrome-extension/is-it-safe-for-linkedin.md) - [Search for people: filters and results](https://getprospect.com/help-center/people-and-company-search/people-search.md) --- # Which browser should I use? > Use Google Chrome 116 or later for the extension. The GetProspect web app works in any modern browser. Updated Oct 16, 2026 · https://getprospect.com/help-center/chrome-extension/which-browser Use Google Chrome, version 116 or later, for the GetProspect extension. It opens in Chrome's side panel, which older versions do not have. To check your version, open `chrome://settings/help`. The [web app](https://app.getprospect.com) works in any modern browser: Chrome, Edge, Firefox or Safari. You can search, save, enrich, verify and export there without the extension. Other browsers built on Chromium can install extensions from the Chrome Web Store, but we build and test the extension for Chrome only. In Opera, the panel opens from the GetProspect icon in Opera's own sidebar rather than from the toolbar. ## Related articles - [Install and sign in to the extension](https://getprospect.com/help-center/chrome-extension/install-the-extension.md) - [Update the extension to the latest version](https://getprospect.com/help-center/chrome-extension/update-the-extension.md) - [How GetProspect works: one database, many ways in](https://getprospect.com/help-center/getting-started/how-getprospect-works.md) --- # Can I find phone numbers on LinkedIn? > Yes. Click Reveal mobile on a person's card in the extension. It uses 1 phone credit per number found; if none is found, it is free. Updated Oct 16, 2026 · https://getprospect.com/help-center/chrome-extension/phone-numbers-on-linkedin Yes. Open a person's LinkedIn profile or Sales Navigator lead page, open the GetProspect panel, and click **Reveal mobile** under **Contact details**. The number is obtained from licensed data providers for that profile, not from LinkedIn. - It uses 1 phone credit per number found. If we have no number, you see **No mobile** and pay nothing. - We provide mobile numbers only. Calling or texting mobile numbers is regulated in many countries, so check the rules first. - Every plan, Free included, comes with 5 phone credits. More phone credits are sold separately, see [Phone credits](https://getprospect.com/help-center/credits-and-billing/phone-credits.md). - If you have no phone credits left, the mobile line shows **Out of credits**. Need numbers for many people? Use **Enrich mobiles** on a list in the web app, see [Reveal mobile numbers and Enrich mobiles in bulk](https://getprospect.com/help-center/lists-and-saved-data/mobile-numbers.md). ## Related articles - [Reveal email and mobile from a LinkedIn or Sales Navigator profile](https://getprospect.com/help-center/chrome-extension/linkedin-profile.md) - [Phone credits](https://getprospect.com/help-center/credits-and-billing/phone-credits.md) - [Reveal mobile numbers and Enrich mobiles in bulk](https://getprospect.com/help-center/lists-and-saved-data/mobile-numbers.md) --- # Update the extension to the latest version > Open chrome://extensions, turn on Developer mode and click Update, or restart Chrome. Reinstall only if that does not help. Updated Oct 16, 2026 · https://getprospect.com/help-center/chrome-extension/update-the-extension Most extension problems are fixed by updating. Chrome installs extension updates on its own schedule, often only after a restart, so you can run an old version for days after we release a fix. Update first if you see any of these: - your lists do not load in the list picker; - saving hangs, or **Add to list** does nothing; - emails do not show after you reveal or save; - the panel looks different from the screenshots in this help center. ## Steps 1. Check your version. Open `chrome://extensions` in the address bar, find **Email Finder - GetProspect** and click **Details**. The **Version** line shows the number. Version 7 or later is the current side-panel extension. 2. Update now. On `chrome://extensions`, turn on **Developer mode** in the top-right corner, then click **Update** in the bar that appears. Chrome updates all your extensions at once. You can turn Developer mode off again afterwards. 3. Reload the page. Go back to your LinkedIn or website tab, reload it, and open the GetProspect panel again. 4. If that did not help, restart Chrome. Close every Chrome window, then open Chrome again. Updates waiting to install are applied on restart. 5. Reinstall as a last resort. On `chrome://extensions`, click **Remove** on **Email Finder - GetProspect**. Then install it again from the [Chrome Web Store](https://chromewebstore.google.com/detail/email-finder-getprospect/bhbcbkonalnjkflmdkdodieehnmmeknp) and sign in. Your lists and saved people are kept, because they live in your workspace, not in the extension. Your extension **Preferences** go back to the defaults. ## FAQ ### I updated and the problem is still there. What now? Write to us through the chat in the [web app](https://app.getprospect.com). Tell us your extension version, the page you were on, and send a screenshot of the panel. ### Do I lose my saved people if I remove the extension? No. Everything you saved is in your lists in the web app. ## Related articles - [Install and sign in to the extension](https://getprospect.com/help-center/chrome-extension/install-the-extension.md) - [Which browser should I use?](https://getprospect.com/help-center/chrome-extension/which-browser.md) - [Getting help: chat, email and this help center](https://getprospect.com/help-center/getting-started/getting-help.md) --- # Why the extension says "No profile for this person" > It means this person is not in the GetProspect database. The extension shows only records we hold, so a person we do not have shows no record. Updated Oct 16, 2026 · https://getprospect.com/help-center/chrome-extension/no-profile-found It means we do not hold this person in the GetProspect database. The extension is working. It matches the page you are on to our database, so a person we do not have shows no record. What you see depends on your version: - Current versions show **No profile for this person** with "There is no full record behind this page to open." - Older versions show **No contact found**. [Update the extension](https://getprospect.com/help-center/chrome-extension/update-the-extension.md) to get the current one. - On a company page or website, the same case reads **No company found** with "There is no company record behind this website." - On a search page, people we do not hold are left out of the panel's list. ## What to do - Search for the person in [People search](https://app.getprospect.com/people) by name and company. We may hold them under another profile link. - Check that you are on a supported page: a LinkedIn profile or company page, a Sales Navigator lead or company page, a search, lead list or group members page, or a company website. On other pages the panel shows **Try to navigate** or "The extension doesn't work on this page". ## Related articles - [How the GetProspect extension works](https://getprospect.com/help-center/chrome-extension/how-the-extension-works.md) - [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md) - [Search for people: filters and results](https://getprospect.com/help-center/people-and-company-search/people-search.md) - [Update the extension to the latest version](https://getprospect.com/help-center/chrome-extension/update-the-extension.md) --- # Enrich a CSV or Excel file > Upload a CSV or Excel file of people or companies under Enrichment, see the free match and cost estimate, then download it with emails and data added. Updated Oct 16, 2026 · https://getprospect.com/help-center/enrichment-and-verification/enrich-a-file Upload a file of people or companies and get it back with verified emails, optional mobile numbers and company data. It runs on the **CSV enrichment** tab of [Enrichment](https://app.getprospect.com/enrichment). ## Before you begin - Any member of the workspace can enrich files. - Your file: CSV, TXT, TSV or Excel, up to 1,000,000 lines, 150 MB and 200 columns (Excel: first sheet only, up to 100,000 rows). Each row needs a LinkedIn URL, a work email, or a name plus a company. See [what each row needs](https://getprospect.com/help-center/enrichment-and-verification/enrichment-file-format.md). - Credits: people files cost 1 email credit per new email. Company files are free. Matching and the estimate are free. ## Steps 1. Open [Enrichment](https://app.getprospect.com/enrichment) and click **Enrich a CSV**. 2. Choose **Enrich people** or **Get company data**, then drop your file on the upload area or click **browse**. ![Enrich a CSV dialog, step 1 of 4, with the Enrich people card selected and the file drop area below it](https://static.getprospect.com/img/help-center/v2/enrich-a-file-1-b99a18330e.webp) 3. On **Map your columns**, check which column feeds each field, such as **Person LinkedIn URL**, **Work email**, **Full name** or **Company website**. Most are filled in for you; **Not used** skips a field. When you see **Enough to match your records**, click **Next**. ![Map your columns step with Field, Column in your file and Sample columns, and the green line Enough to match your records](https://static.getprospect.com/img/help-center/v2/enrich-a-file-2-5adcdf2f90.webp) A column that looks wrong gets a warning with **Don't use**, and the button reads **Continue anyway**. 4. Wait while we match your file. You can close the window; the job's row gets a **Review** button when it is ready. 5. On **Review and start**, check how many rows will match and the **Estimated cost**. Then choose: - **Contacts with verified email** to enrich only rows where we have a verified email, or **All matched contacts** to add person and company data to every matched row. - **Enrich mobile numbers (1 phone credit per number found)** if you want mobiles. - The **Person fields:** and **Company fields:** to add. All are ticked by default. - **Save matched to list**: click **Choose a list** to save the matched records to one or more lists when the job finishes. ![Review and start step showing the match estimate, the two scope cards, the mobile numbers checkbox, field pickers and the Estimated cost line](https://static.getprospect.com/img/help-center/v2/enrich-a-file-3-f50b8349ec.webp) 6. Click **Enrich ~N contacts** (or **companies**). The job runs in the background. ## What you get The job appears in the history table with **Lines**, **Matched**, **Emails** and **Failed** counts. **Status** shows the running stage (**Matching**, **Enriching**, **Finding emails**, **Preparing your file**), then **Completed**, **Stopped - out of credits**, **Failed** or **Cancelled**. ![CSV enrichment history table with a completed job, its counts, and the Download CSV and Add to list actions](https://static.getprospect.com/img/help-center/v2/enrich-a-file-4-00a86929b5.webp) The file downloads by itself in the tab that started it; click the row or **Download CSV** to get it again. It is your file with our columns after yours: see [what the result file contains](https://getprospect.com/help-center/enrichment-and-verification/enrichment-file-format.md). Click the **Failed** count to download failed rows. **Add to list** on a completed row saves its matched records to a list later. ## Credit usage | Action | Cost | | --- | --- | | Matching your file and the estimate | Free | | Each new email added to a people file | 1 email credit | | An email you already own (revealed or saved before) | Free | | Each mobile number found, if you ticked mobiles | 1 phone credit | | Rows with no match, no email or no mobile | Free | | Company files | Free | | Saving matched records to a list from the job | Free; people whose email you have not paid for are left out | If email credits run out mid-job, the file holds everything paid for so far and the status reads **Stopped - out of credits**. If the estimate exceeds your balance, the start button is disabled: see [Ran out of credits?](https://getprospect.com/help-center/credits-and-billing/out-of-credits.md) ## FAQ ### Why did my file return fewer emails than expected? We add only emails that passed our verification, and no accept-all ones. Rows with only a name, or a personal email such as Gmail, cannot be matched. See [what each row needs](https://getprospect.com/help-center/enrichment-and-verification/enrichment-file-format.md). ### I enriched companies. Where are the people? Company enrichment adds company data only. To find their people, use the Company filter's bulk list in [People search](https://getprospect.com/help-center/people-and-company-search/exclude-companies.md). ### Can I import my own contacts into a list without enriching? No. The old import is gone. Enrich the file and use **Save matched to list**. ## Related articles - [What each row needs and what the result file contains](https://getprospect.com/help-center/enrichment-and-verification/enrichment-file-format.md) - [Find emails by LinkedIn profile URLs in bulk](https://getprospect.com/help-center/enrichment-and-verification/linkedin-urls-in-bulk.md) - [Verify emails in bulk or one at a time](https://getprospect.com/help-center/enrichment-and-verification/verify-emails.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) --- # What each row needs and what the result file contains > Each row needs a LinkedIn URL, a work email, or a name plus a company. The result is your file with Result, Matched By and the fields you picked added. Updated Oct 16, 2026 · https://getprospect.com/help-center/enrichment-and-verification/enrichment-file-format A row matches when it identifies one person or company. This page lists what that takes, what does not work, and where the new data lands in the file you get back from [CSV enrichment](https://getprospect.com/help-center/enrichment-and-verification/enrich-a-file.md). ## What each row needs | File type | Any one of these per row | | --- | --- | | People | A LinkedIn profile URL (`linkedin.com/in/...` or a Sales Navigator lead URL) | | | A work email | | | A name (full name, or first and last name) plus a company name or company website | | Companies | A company LinkedIn URL, a company website, or a company name | A LinkedIn URL is the most reliable key. With a name, add the company website rather than only the company name when you have it. ## What does not match - A name with no company. - A personal email (Gmail, Yahoo and similar): it does not tell us where the person works. - A company LinkedIn page in a people file, or a person's profile in a company file. The mapping step warns you about both. - Values in the wrong column, such as IDs in a name column. The mapping step flags these. People we cannot match but whose row has a name and a company still get an email search. Those rows read **Email found** when it works. Results are not added to our database. ## How your file is read - The first row should be a header. If there is none, columns are named Column 1, Column 2 and so on, and the first row is kept as data. - A **Full name** column is split at the first space into first and last name. - Excel files: only the first sheet is read, up to 100,000 rows. For more rows, save the sheet as CSV. - Encoding: we detect it and convert to UTF-8 so accented names match, and tell you on the mapping step. If we cannot tell, save the file in Excel as "CSV UTF-8 (Comma delimited)" and upload it again. - Empty lines are skipped. ## What the result file contains You always get a CSV, even if you uploaded Excel. Every row of your file is there, in the same order, with your columns first. After them come: 1. **Result**: what happened to the row. 2. **Matched By**: which of your values found the person or company (`linkedin_url`, `email` or `name_and_company`). 3. The **Person fields:** and **Company fields:** you ticked, for example **Email**, **Mobile**, **Job title**, **Company domain** and **Company employee range**. **Full name** and **Person LinkedIn URL** are always included in people files. | Result | Meaning | | --- | --- | | Matched | We found the person or company; the fields are filled in. | | Email found | Not in the database, but the email search found a verified address. | | No email | Matched, but we have no verified email and you chose **Contacts with verified email**. No data, no charge. | | Not matched | Nothing found. Free. | | Failed | Something went wrong on our side. These rows are also in a separate failed-rows file you can run again. | The file is named after yours, for example `leads - GetProspect People Enriched with emails 2026-10-16.csv`. ## FAQ ### Where are the emails in my file? In the **Email** column, after your own columns and the **Result** and **Matched By** columns. ### Why is there no email status column? We add only emails that passed our verification, so a status column would only ever say "valid". Verification lowers bounce risk but can't guarantee delivery. A row without a valid email has an empty Email cell. ### Can I get only the rows that have an email? Every row stays in the file. Filter the **Result** column, or the Email column, in your spreadsheet. ### Do Sales Navigator URLs work? Yes. Sales Navigator lead URLs are read like regular profile URLs. ## Related articles - [Enrich a CSV or Excel file](https://getprospect.com/help-center/enrichment-and-verification/enrich-a-file.md) - [Find emails by LinkedIn profile URLs in bulk](https://getprospect.com/help-center/enrichment-and-verification/linkedin-urls-in-bulk.md) - [Are GetProspect emails verified?](https://getprospect.com/help-center/enrichment-and-verification/are-emails-verified.md) - [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md) --- # Find emails by LinkedIn profile URLs in bulk > Put the LinkedIn URLs in a CSV column and run CSV enrichment. For one profile, use Enrichment > LinkedIn URL or paste the URL in the top search box. Updated Oct 16, 2026 · https://getprospect.com/help-center/enrichment-and-verification/linkedin-urls-in-bulk To find emails for a list of LinkedIn profiles, put the URLs in one column of a CSV or Excel file and run [CSV enrichment](https://app.getprospect.com/enrichment). For a single profile, use the **LinkedIn URL** tab or the search box at the top of the app. The extension's old **Import profiles by URLs** box is gone. ## Before you begin - Any member of the workspace can do this. - Credits: 1 email credit per new email found. Matching and the estimate are free. - Accepted URLs: profile URLs (`linkedin.com/in/...`) and Sales Navigator lead URLs. One URL per row. Company page URLs belong in a company file. ## Steps: many profiles 1. Make a file with a column of profile URLs, one per row, with a header such as "LinkedIn URL". Other columns are kept as they are. 2. Open [Enrichment](https://app.getprospect.com/enrichment), click **Enrich a CSV**, choose **Enrich people** and upload the file. 3. On **Map your columns**, check that **Person LinkedIn URL** points at your URL column, then click **Next**. ![Map your columns step with the Person LinkedIn URL field set to the file's LinkedIn URL column and sample profile links shown](https://static.getprospect.com/img/help-center/v2/linkedin-urls-in-bulk-1-fb7c4b343f.webp) 4. On **Review and start**, check the estimate and the **Estimated cost**, pick the fields you want and, if you like, a list under **Save matched to list**. Click **Enrich ~N contacts**. 5. When the job shows **Completed**, the file downloads. Emails are in the **Email** column after your own columns. The full walkthrough is in [Enrich a CSV or Excel file](https://getprospect.com/help-center/enrichment-and-verification/enrich-a-file.md). ## Steps: one profile 1. Open [Enrichment > LinkedIn URL](https://app.getprospect.com/enrichment/linkedin). 2. Paste the profile URL and click **Find**. The person's profile opens below with the email revealed. ![LinkedIn URL tab with a profile URL in the field and the matched person's profile and email shown below](https://static.getprospect.com/img/help-center/v2/linkedin-urls-in-bulk-2-f0dbee597a.webp) Or paste the URL into the search box at the top of the app (Cmd/Ctrl+K) and pick the person under **People**, then click **Reveal email** in their profile. ## Credit usage | Action | Cost | | --- | --- | | Matching the file and the estimate | Free | | Each new email found | 1 email credit | | An email you already own | Free | | Profiles with no match or no email | Free | ## FAQ ### Is there still a daily profile limit? No. Daily limits were removed. The only limits are the file's: up to 1,000,000 lines and 150 MB (Excel: first sheet only, up to 100,000 rows). ### Do Sales Navigator URLs work? Yes, both in files and on the **LinkedIn URL** tab. ### Why did some URLs not match? The person is not in our database, or the URL is not a profile URL (for example a company page or a search link). Unmatched rows cost nothing. ## Related articles - [Enrich a CSV or Excel file](https://getprospect.com/help-center/enrichment-and-verification/enrich-a-file.md) - [What each row needs and what the result file contains](https://getprospect.com/help-center/enrichment-and-verification/enrichment-file-format.md) - [Find one email, LinkedIn URL, email owner or company](https://getprospect.com/help-center/enrichment-and-verification/single-lookups.md) - [How the GetProspect extension works](https://getprospect.com/help-center/chrome-extension/how-the-extension-works.md) --- # Find one email, LinkedIn URL, email owner or company > The Enrichment page has four single lookups: Find email, LinkedIn URL, Email lookup and Find company. Only a newly found email costs a credit. Updated Oct 16, 2026 · https://getprospect.com/help-center/enrichment-and-verification/single-lookups The [Enrichment](https://app.getprospect.com/enrichment) page has four tabs for looking up one record at a time, next to **CSV enrichment**. Each one shows the result as a full profile, so you can reveal, add to a list or open the company from there. | Tab | You enter | You get | Cost | | --- | --- | --- | --- | | **Find email** | A full name and a company domain or name | The person and their verified email | 1 email credit if a new email is found | | **LinkedIn URL** | A LinkedIn profile URL | The person, with their email revealed | 1 email credit if a new email is revealed | | **Email lookup** | A business email | The person behind it | Free | | **Find company** | A domain, company name or LinkedIn company URL | The company profile | Free | ## Before you begin - Any member of the workspace can run lookups. - Credits: only a newly found or revealed email costs 1 email credit. Not found is free, and an email you already own is free again. ## Steps ### Find an email 1. Open [Find email](https://app.getprospect.com/enrichment/email-finder). 2. Type the person's name in **Full name** (for example "John Smith") and the company in **Company domain or name**. Both fields suggest matches as you type; picking a suggested person runs the lookup at once. 3. Click **Find**. ![Find email tab with a full name and a company domain entered and the matched person's profile with a verified email below](https://static.getprospect.com/img/help-center/v2/single-lookups-1-8799fb19d2.webp) If the person is not in our database but you entered a domain, we still try to work out their address. You then see the email with a **Valid** badge and no profile. Results are not added to our database. A domain gives better results than a company name. ### Find a person by LinkedIn URL 1. Open [LinkedIn URL](https://app.getprospect.com/enrichment/linkedin). 2. Paste a profile URL, such as `https://www.linkedin.com/in/username` or a Sales Navigator lead URL, and click **Find**. ### Find the person behind an email 1. Open [Email lookup](https://app.getprospect.com/enrichment/email-lookup). 2. Enter a business email, such as `name@company.com`, and click **Find**. Personal addresses (Gmail and similar) do not lead to a person. ### Find a company 1. Open [Find company](https://app.getprospect.com/enrichment/company). 2. Enter a domain, a company name or a LinkedIn company URL, or pick a suggestion, and click **Find**. ![Find company tab after a company lookup by domain: the Company field, the company under Recent searches, and the company profile below with the list picker, Add to list and View employees buttons](https://static.getprospect.com/img/help-center/v2/single-lookups-2-84d61c4711.webp) ## What you get - A person result is their full profile: contact details, **Reveal mobile**, **Add to list**, and their company with **View employees**. - A company result is the company profile with **Add to list** and **View employees**, which opens People search filtered to that company. - **No match found** means we have no record for what you entered. Check the spelling or try a domain or URL instead. - **Recent searches** under the form keeps your last 8 lookups on each tab, in this browser and workspace. Click one to run it again, or **Clear** to empty the row. Lookups do not save anyone to a list. Use **Add to list** on the result for that. ## Credit usage | Action | Cost | | --- | --- | | Find email or LinkedIn URL, email found that you do not own yet | 1 email credit | | Same lookups, no email found | Free | | Email lookup | Free | | Find company, saving a company | Free | | **Reveal mobile** on the result | 1 phone credit per number found | Spending from these tabs shows under **Enrichment** on the [Usage](https://getprospect.com/help-center/credits-and-billing/usage-page.md) page. ## FAQ ### I found an email but the person is not in my list. Where did it go? A lookup only shows the email; to keep the person, click **Add to list** on the result, free for an email you already revealed (see [Reveal or save?](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md)). ## Related articles - [Find emails by LinkedIn profile URLs in bulk](https://getprospect.com/help-center/enrichment-and-verification/linkedin-urls-in-bulk.md) - [Top search (Cmd/Ctrl+K)](https://getprospect.com/help-center/people-and-company-search/top-search.md) - [Reveal or save? Where your contacts go](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md) - [Do I get charged for not found emails?](https://getprospect.com/help-center/credits-and-billing/not-found-emails-are-free.md) --- # Google Sheets add-on > Install the GetProspect add-on for Google Sheets, sign in with your GetProspect account and pick the workspace whose credits it uses. Updated Oct 16, 2026 · https://getprospect.com/help-center/enrichment-and-verification/google-sheets-add-on The GetProspect add-on for Google Sheets works with leads inside a spreadsheet, without uploading a file to the app. It signs in with your GetProspect account and spends your workspace's credits. This is not the **Google Sheets** integration on the Integrations page, which copies the people you save into a spreadsheet. For that, see [Google Sheets](https://getprospect.com/help-center/integrations-and-api/google-sheets.md). ## Before you begin - A GetProspect account. Any member of the workspace can connect the add-on. - Credits: the add-on spends your workspace's credits. See [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md). ## Steps 1. Install [Email Finder](https://workspace.google.com/marketplace/app/email_finder/908520604651), the GetProspect add-on, from the Google Workspace Marketplace. 2. Open a spreadsheet and start **Email Finder** from the **Extensions** menu or the add-ons panel on the right. 3. When the add-on asks you to sign in, a GetProspect page opens: **Connect Google Sheets to GetProspect**. Pick the **Workspace** whose credits the add-on should use, then click **Connect app**. ![Connect Google Sheets to GetProspect page with the Workspace picker and the list of access it grants: Basic OAuth functionality and Google Sheets add-on](https://static.getprospect.com/img/help-center/v2/google-sheets-add-on-1-df7d9539a0.webp) The add-on gets access only to what the page lists: **Basic OAuth functionality** and **Google Sheets add-on**. You never paste an API key. ## Get help If the add-on does not work as expected, contact support through the chat icon in the top bar of [the app](https://app.getprospect.com/people), or email the address shown at https://getprospect.com/help-center/enrichment-and-verification/google-sheets-add-on. Tell us your sheet's columns and what you see. ## FAQ ### Do I need an API key? No. The add-on signs in with your GetProspect account. ## Related articles - [Google Sheets integration](https://getprospect.com/help-center/integrations-and-api/google-sheets.md) - [Enrich a CSV or Excel file](https://getprospect.com/help-center/enrichment-and-verification/enrich-a-file.md) - [Find one email, LinkedIn URL, email owner or company](https://getprospect.com/help-center/enrichment-and-verification/single-lookups.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) --- # Verify emails in bulk or one at a time > Use Email verifier to check a file or pasted list of emails, or one address. Each check uses a verification credit; results are kept 30 days. Updated Oct 16, 2026 · https://getprospect.com/help-center/enrichment-and-verification/verify-emails [Email verifier](https://app.getprospect.com/email-verifier) checks whether email addresses exist before you send to them. **Bulk verify** takes a file or a pasted list; **Single verify** checks one address. ## Before you begin - Any member of the workspace can verify emails. - Credits: verification credits, separate from email credits. Free gives 100 a month; more come with your plan or as a one-time top-up. - Files: CSV, TXT, TSV or Excel, up to 1,000,000 emails and 150 MB. Pasted lists: up to 50,000 entries. ## Steps: verify in bulk 1. Open [Email verifier](https://app.getprospect.com/email-verifier) and click **New bulk**. 2. Choose **Upload file** and drop your file, or **Paste emails** and paste one address per line, then click **Continue**. ![New bulk verification dialog with the Upload file and Paste emails tabs and the file drop area](https://static.getprospect.com/img/help-center/v2/verify-emails-1-ef069a65b1.webp) 3. If your file has more than one column with emails, pick the one to check on **Choose the email column** and click **Continue**. 4. Wait while we analyse the list. On **Review and verify** you see **Total rows**, **To verify**, **Duplicates** and **Invalid syntax**. Duplicates are checked once, and badly formed addresses are never sent; neither costs a credit. 5. Check **Cost: N verification credits** and click **Verify N emails**. ![Review and verify step with the Total rows, To verify, Duplicates and Invalid syntax tiles, the cost line and the Verify emails button](https://static.getprospect.com/img/help-center/v2/verify-emails-2-587428d859.webp) If you do not have enough credits, click **Top up your credits**. A workspace admin can buy the missing verification credits right there; once the payment goes through, the job starts by itself. Otherwise the link opens the Plans page. ## Steps: verify one email 1. Open [Single verify](https://app.getprospect.com/email-verifier/single). 2. Under **Verify a single email**, enter the address and click **Verify**. ![Single verify tab with an address entered, a Valid verdict badge, Provider, Domain and Free email facts, and the matching person card with See more info](https://static.getprospect.com/img/help-center/v2/verify-emails-3-5a356d70dd.webp) ## What you get **Bulk:** each job is a row with the number and share of **Valid**, **Invalid**, **Accept-all** and **Unknown** results, and a **Status**. When it shows **Completed**, use the download action to get **All emails**, **Valid emails** or **Invalid emails**. Each file is your file with **Email status**, **Email provider**, **Email domain** and **Free email** columns added. Files are kept for 30 days, then the row shows **Files expired**. **Single:** the verdict, plus the email **Provider**, **Domain** and whether it is a **Free email**. If the address belongs to someone in our database, their card appears with **See more info**; otherwise you may see the company with a button to see its employees. Click **Show verification history for last 30 days** for your workspace's single checks, and **Download** to save them. What each verdict means: [Email verification statuses](https://getprospect.com/help-center/enrichment-and-verification/verification-statuses.md). ## Credit usage | Action | Cost | | --- | --- | | Single check with a Valid or Invalid verdict | 1 verification credit | | Single check with an Accept-all or Unknown verdict | Free | | Bulk, each unique well-formed address | 1 verification credit, charged at start whatever the verdict | | Bulk duplicates and invalid syntax | Free | | Cancelled or failed bulk job | Credits for rows not verified are refunded | ## FAQ ### Can I verify the emails in a list or search directly? Not from the list. Export it, then upload the file under **New bulk**. ### Do I need to verify emails GetProspect found for me? No. They are verified before you get them. See [Are GetProspect emails verified?](https://getprospect.com/help-center/enrichment-and-verification/are-emails-verified.md) ### I'm out of verification credits but have email credits. Can I use those? No, the two balances are separate. Buy verification packs under **Extra credits**; see [Ran out of credits?](https://getprospect.com/help-center/credits-and-billing/out-of-credits.md) ## Related articles - [Email verification statuses](https://getprospect.com/help-center/enrichment-and-verification/verification-statuses.md) - [Accept-all email addresses](https://getprospect.com/help-center/enrichment-and-verification/accept-all-emails.md) - [Export people and companies to CSV or Excel](https://getprospect.com/help-center/integrations-and-api/export.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) --- # Email verification statuses > Valid exists, Invalid does not, Accept-all and Unknown cannot be confirmed. Single checks charge only Valid and Invalid; bulk charges every address. Updated Oct 16, 2026 · https://getprospect.com/help-center/enrichment-and-verification/verification-statuses [Email verifier](https://app.getprospect.com/email-verifier) gives every address one of four verdicts. Here is what each means, whether to send to it, and what it costs. ## The four verdicts | Status | What it means | Should you send? | | --- | --- | --- | | **Valid** | The mail server confirmed the mailbox exists. | Yes. | | **Invalid** | The mailbox does not exist or is no longer active, or the address is badly formed. | No. It will bounce. | | **Accept-all** | The domain accepts mail for any address, so the mailbox cannot be confirmed. Also called catch-all. | With care. See [Accept-all email addresses](https://getprospect.com/help-center/enrichment-and-verification/accept-all-emails.md). | | **Unknown** | The mail server did not answer, for example because it was down, blocking checks, or the mailbox was full. | Only if your sending setup tolerates some bounces. Try verifying again later. | If you send through a provider with a strict bounce limit, send only to Valid addresses. With your own mail server, Accept-all and Unknown addresses can be fine in small numbers, depending on the health of your list. ## Which statuses cost a credit | Check | Cost | | --- | --- | | Single verify, Valid or Invalid | 1 verification credit | | Single verify, Accept-all or Unknown | Free | | Bulk verify | 1 verification credit per unique, well-formed address, whatever the verdict | | Bulk duplicates and badly formed addresses | Free | ## Statuses on people you find or save Emails from the GetProspect database are delivered only when they passed our verification, so tables and exports have no status column. Verification lowers bounce risk but can't guarantee delivery. In rare cases, such as an older saved address, an email carries a small warning mark. That means it is Accept-all or Invalid; check it in Email verifier before sending. The old app also showed two finder statuses that are not verdicts: - **Not found**: we searched and found no valid email. It cost nothing. Today this shows as a dash in tables and **No email** in the person panel. - **Not checked**: we had not searched yet, usually because the workspace was out of credits. Today, the app blocks a save you cannot pay for; only an API save that runs out of credits partway withholds emails. Once you have credits again, click **Reveal email** on the person. ## FAQ ### Where is the Valid or Accept all label I used to see next to emails? It is gone because we deliver only emails that passed our verification. To see a verdict for an address you got elsewhere, use [Single verify](https://app.getprospect.com/email-verifier/single). ### Unknown results for emails I know are correct? The receiving server did not answer our check. Verify again later; a single check with an Unknown verdict is free. ## Related articles - [Verify emails in bulk or one at a time](https://getprospect.com/help-center/enrichment-and-verification/verify-emails.md) - [Accept-all email addresses](https://getprospect.com/help-center/enrichment-and-verification/accept-all-emails.md) - [Are GetProspect emails verified?](https://getprospect.com/help-center/enrichment-and-verification/are-emails-verified.md) - [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md) --- # Accept-all email addresses > An accept-all address is on a domain that accepts all mail, so a verifier cannot confirm the mailbox. Send to them carefully, in small batches. Updated Oct 16, 2026 · https://getprospect.com/help-center/enrichment-and-verification/accept-all-emails An accept-all address (also called catch-all or unverifiable) is on a domain set to accept mail for any address. A verifier asks the mail server whether the mailbox exists, and an accept-all server says yes to everything, so the answer proves nothing. Small companies often use this setting so they never miss a misspelled email. Others use it as a security measure, then reject unwanted mail later. That is why some accept-all addresses are real and some bounce after you send. GetProspect delivers only emails from its database that passed our verification. When we cannot confirm an address on an accept-all domain, you do not get it, and you are not charged. You meet Accept-all mainly when you check your own lists in [Email verifier](https://app.getprospect.com/email-verifier). ## Accept-all compared with the other verdicts ![Comparison of the four verification verdicts: valid, accept-all, unknown and invalid, with what the mail server answered in each case](https://static.getprospect.com/img/help-center/7%20%283%29.jpg) - **Valid**: the mail server confirmed the mailbox exists. - **Accept-all**: the server accepts everything, so the mailbox cannot be confirmed. Your email may still come back as "address does not exist". - **Unknown**: the server did not answer the check, often because of its security settings. - **Invalid**: the server answered that the mailbox does not exist. ## Sending to accept-all addresses safely If you send through an email provider: 1. Ask your provider how many unverified addresses you can send to and what bounce rate it allows. 2. Send in small batches. Large batches of unverified addresses can get you blocked or marked as spam. 3. Remove addresses that bounce. If you send from your own mail server, you have no provider limit, but receiving providers such as Google watch how many of your recipients do not exist and can block you. Keep your bounce rate low and follow the same steps. ## Related articles - [Email verification statuses](https://getprospect.com/help-center/enrichment-and-verification/verification-statuses.md) - [Verify emails in bulk or one at a time](https://getprospect.com/help-center/enrichment-and-verification/verify-emails.md) - [Are GetProspect emails verified?](https://getprospect.com/help-center/enrichment-and-verification/are-emails-verified.md) --- # Are GetProspect emails verified? > Yes. Emails GetProspect delivers passed our verification when last checked and are re-verified regularly. Check other emails in Email verifier. Updated Oct 16, 2026 · https://getprospect.com/help-center/enrichment-and-verification/are-emails-verified Yes. Emails you get from GetProspect, in search, the extension, enrichment, exports or the API, passed our verification when last checked. We do not deliver accept-all addresses, and you do not pay for emails we cannot verify. Verification lowers bounce risk but can't guarantee delivery. An older saved address can also carry a small warning mark; see [Email verification statuses](https://getprospect.com/help-center/enrichment-and-verification/verification-statuses.md). Emails in the database are re-verified regularly. To see when an address was last checked, open the person's profile and hover the envelope icon next to the email: it shows **Verified - \[date\]**. You usually do not need to verify these emails again. For emails from other sources, such as your own lists or another tool, use [Email verifier](https://app.getprospect.com/email-verifier). It is also worth re-checking an old list of your own before a campaign, since people change jobs. ## Related articles - [Verify emails in bulk or one at a time](https://getprospect.com/help-center/enrichment-and-verification/verify-emails.md) - [Email verification statuses](https://getprospect.com/help-center/enrichment-and-verification/verification-statuses.md) - [Email coverage and accuracy](https://getprospect.com/help-center/data-and-privacy/coverage-and-accuracy.md) - [Where our data comes from and how fresh it is](https://getprospect.com/help-center/data-and-privacy/data-sources-and-freshness.md) --- # Export people and companies to CSV or Excel > Export a list, a search or a selection to CSV or Excel, pick the columns, and see the cost before you start. Company exports are free. Updated Oct 16, 2026 · https://getprospect.com/help-center/integrations-and-api/export Export people or companies from a search, a selection or a whole list to a CSV or Excel file. Every file is also kept on the [Exports](https://app.getprospect.com/exports) page. ## Before you begin - Any member of the workspace can export. - Limits: up to 25,000 rows from a search or a selection, up to 1,000,000 from a whole list. - Credits: exporting companies is free. People cost 1 email credit per included email you do not own yet. See "Credit usage". ## Steps 1. Choose what to export: - **A whole list:** open [Lists](https://app.getprospect.com/lists) and click the **Export** icon on the list's row, or the same icon in the list's header. - **A search or part of it:** in [People](https://app.getprospect.com/people) or [Companies](https://app.getprospect.com/companies), click the checkbox menu above the table and pick **Select this page**, **Select all people** or **Select number of people**, then **Apply**. Click **Export** in the toolbar. ![People search with all people selected and the Export button in the toolbar](https://static.getprospect.com/img/help-center/v2/export-1-1b8f2f1381.webp) 2. For people, pick **All contacts** or **Contacts with valid email**. Each card shows how many rows the file will hold. Company exports skip this step. 3. Under **Select columns to export**, tick the fields you want. Useful extras: **GetProspect Person ID**, **Person in lists**, **Person saved at** and **Other positions**, which adds the person's other current jobs as numbered columns. 4. Under **File format**, choose **CSV** or **Excel (.xlsx)**. GetProspect remembers your choice for the next export. ![Export dialog for a people list with Contacts with valid email selected, all columns ticked, Excel (.xlsx) chosen, and the Cost line next to the Export 81 contacts button](https://static.getprospect.com/img/help-center/v2/export-2-3ae125deec.webp) 5. Check the **Cost** line next to the button, then click **Export**. The file builds in the background. ## What you get The file downloads by itself in the browser tab where you started the export, as soon as it is ready. You also get a notification in the bell, and an email if **Exports ready** is on in [Settings > Notifications](https://app.getprospect.com/settings/notifications). Every export is listed on the [Exports](https://app.getprospect.com/exports) page with its date, **Records**, **Credits**, **Created by**, **Record type** and **From** (the list or search it came from). Hover a row and click the download icon to get the file again. Use the filter to switch between **Exported by me** and **Exported by anyone**. ## Credit usage | Action | Cost | | --- | --- | | Export companies | Free | | Export people whose email you already own (revealed, saved or paid for before) | Free | | Export people whose email you do not own yet | 1 email credit per email included | | Mobile numbers in an export | Never charged; only numbers already revealed are included | The dialog shows the cost before you start. If it is more than your balance, **Export** is disabled and the dialog links to **Top up your credits**. Narrow the selection or add credits to continue. ## FAQ ### How do I export a whole list? Open **Lists** and click the **Export** icon on the list's row. You do not need to select people first. ### The download did not start. Where is my file? Open the **Exports** page and download it from the row. The file only downloads by itself in the tab that started the export. ### Why does the dialog show a cost? Exporting includes emails. Emails you already own are free; the cost is only for emails you have not revealed or saved yet. The small line under the cost says how many rows are free. ### Can I export to Excel? Yes. Pick **Excel (.xlsx)** under **File format**. ### Where are the other companies a person works at? Tick **Other positions**. The file gets a numbered block of job title and company columns for each extra position. ### Why can't I start a second export? One people export runs per workspace at a time. Wait for the running one to finish, then start the next. ## Related articles - [Lists](https://getprospect.com/help-center/lists-and-saved-data/lists.md) - [Bulk actions](https://getprospect.com/help-center/lists-and-saved-data/bulk-actions.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) - [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md) --- # How CRM sync works > Once a CRM is connected, every person or company you save syncs automatically. Older records go with Push all. Admins set it up. Updated Oct 16, 2026 · https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works GetProspect syncs with HubSpot, Salesforce, Zoho CRM, Pipedrive and Google Sheets. Once connected, every person or company you save to a list is sent to the CRM automatically. You manage each one from [Integrations](https://app.getprospect.com/integrations). ## Before you begin - Only the workspace admin can connect, set up, pause or disconnect a CRM. Members see whether it is connected and active. - Credits: syncing costs nothing. The save that puts a person in a list is what costs credits. ## The rules every CRM follows - **Saves sync automatically.** A person or company saved to a list from the web app, the Chrome extension, CSV enrichment or the API is created in the CRM while the integration is **Active**. - **Only records saved after you connect are created.** Records saved before go only when you click **Push all GetProspect data to \[CRM\]** on the settings page. This also applies after you reconnect. - **Updates and deletes are your choice.** Under **Synchronization**, two checkboxes decide whether the CRM record is updated when it changes in GetProspect, and deleted when you delete it in GetProspect. - **Owner.** Under **Owner**, pick which CRM user owns the records GetProspect creates, or **No owner**. - **Mapping uses a fixed list of GetProspect fields.** Each row is a GetProspect field; pick the CRM field it goes to, or **Do not match**. Only compatible field types are offered. - **New CRM fields need a refresh.** After you add a field in the CRM, click **Refresh \[CRM\] fields** so it appears in the mapping. - **People without an email still sync.** A person saved without an email, or with the email withheld for lack of credits, is sent without it. - **Pause anytime.** The switch next to the CRM name sets it to **Active** or **Paused**. Nothing syncs while it is paused. ## Steps 1. Open [Integrations](https://app.getprospect.com/integrations) and click **Connect** on the CRM card. Sign in to the CRM and allow access. 2. Back in GetProspect, click **View** on the card to open its settings page. ![HubSpot settings page with the sync switch (here Paused), the Synchronization checkboxes, the Owner menu and the Actions buttons](https://static.getprospect.com/img/help-center/v2/how-crm-sync-works-1-0bef689557.webp) 3. Set **Synchronization** and **Owner**, then map the fields in **Map contact properties** and **Map company properties**. If GetProspect finds CRM fields with matching names, click **Match them**. 4. Click **Save settings**. Push and Refresh stay disabled until you save. 5. To send records saved before you connected, click **Push all GetProspect data to \[CRM\]**, then **Push now**. ## What you get New saves appear in the CRM as contacts (leads in Salesforce, rows in Google Sheets) and companies. The push sends everything already saved in the workspace using your mapping, and updates the records that already exist there. ## FAQ ### I connected the CRM but my older people did not appear. Why? Only records saved after connecting are created automatically. Click **Push all GetProspect data to \[CRM\]** to send the older ones. ### Can I create my own fields to map? No. Map the fixed GetProspect fields to any compatible field you create in the CRM, then click **Refresh \[CRM\] fields**. ### Is there an "Add to CRM" button on the people table? No. Sync runs from the integration: saving a person to a list sends them. ## Related articles - [HubSpot](https://getprospect.com/help-center/integrations-and-api/hubspot.md) - [Salesforce](https://getprospect.com/help-center/integrations-and-api/salesforce.md) - [Lists](https://getprospect.com/help-center/lists-and-saved-data/lists.md) - [Invite your team](https://getprospect.com/help-center/account-and-team/invite-your-team.md) --- # Connect GetProspect to HubSpot > Connect HubSpot from Integrations, map fields, pick an owner, and every person or company you save is sent to HubSpot automatically. Updated Oct 16, 2026 · https://getprospect.com/help-center/integrations-and-api/hubspot Connect HubSpot once, and every person or company you save in GetProspect is created in HubSpot. Set it up from [Integrations](https://app.getprospect.com/integrations). The rules shared by all CRMs are in [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md). ## Before you begin - You must be the workspace admin. - You need a HubSpot account that can install apps. - Credits: syncing is free. ## Steps 1. Open [Integrations](https://app.getprospect.com/integrations) and click **Connect** on the **HubSpot** card. Choose your HubSpot account and allow access. You return to Integrations with the card showing **Connected**. ![Integrations page with the HubSpot card showing Connected, the sync switch (here Paused), and View and Disconnect buttons](https://static.getprospect.com/img/help-center/v2/hubspot-1-d8c621f1cb.webp) 2. Click **View** to open **HubSpot settings**. The HubSpot account email shows under the title. 3. Under **Synchronization**, tick **Update data on HubSpot when they are changed on GetProspect** and **Delete data on HubSpot when they are deleted on GetProspect** if you want both. 4. Under **Owner**, pick the HubSpot user who owns new records, or **No owner**. 5. In **Map contact properties** and **Map company properties**, pick a HubSpot field for each GetProspect field, or **Do not match**. The email row always maps to HubSpot's email, and the company domain row to HubSpot's domain. ![HubSpot settings with the Match them banner above the Map contact properties table, GetProspect property on the left and HubSpot field on the right](https://static.getprospect.com/img/help-center/v2/hubspot-2-5f0b3003a1.webp) 6. Click **Save settings**. 7. Optional: under **Actions**, click **Push all GetProspect data to HubSpot**, then **Push now**, to send people and companies saved before you connected. ## What you get Saved people become HubSpot contacts and saved companies become HubSpot companies, owned by the user you picked. ## FAQ ### I created a new property in HubSpot. Why can't I map it? Click **Refresh HubSpot fields** under **Actions**. Save any open changes first. ### How do I stop syncing for a while? Turn off the switch next to the title. It shows **Paused** and nothing syncs until you turn it back on. ### How do I disconnect? On the Integrations page, click **Disconnect** on the HubSpot card and confirm. ## Related articles - [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md) - [Salesforce](https://getprospect.com/help-center/integrations-and-api/salesforce.md) - [Export people and companies to CSV or Excel](https://getprospect.com/help-center/integrations-and-api/export.md) --- # Connect GetProspect to Salesforce > Connect Salesforce from Integrations and every person you save in GetProspect is created as a Salesforce lead, with the fields you map. Updated Oct 16, 2026 · https://getprospect.com/help-center/integrations-and-api/salesforce Connect Salesforce once, and every person you save in GetProspect is created as a Salesforce lead. Set it up from [Integrations](https://app.getprospect.com/integrations). The rules shared by all CRMs are in [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md). ## Before you begin - You must be the workspace admin. - You need a Salesforce user that can create leads. - Credits: syncing is free. ## Steps 1. Open [Integrations](https://app.getprospect.com/integrations) and click **Connect** on the **Salesforce** card. Sign in to Salesforce and allow access. The card then shows **Connected**. ![Integrations page with the Salesforce card showing Connected, the Active switch, and View and Disconnect buttons](https://static.getprospect.com/img/help-center/v2/salesforce-1-ee2a60e4f4.webp) 2. Click **View** to open **Salesforce settings**. 3. Under **Synchronization**, choose whether to **Update data on Salesforce when they are changed on GetProspect** and **Delete data on Salesforce when they are deleted on GetProspect**. 4. Under **Owner**, pick the Salesforce user who owns new leads, or **No owner**. 5. In **Map lead properties** and **Map company properties**, pick a Salesforce field for each GetProspect field, or **Do not match**. ![Salesforce settings with the Map company properties table, the company name row locked to Company, and the Save settings button](https://static.getprospect.com/img/help-center/v2/salesforce-2-2b208d9ba4.webp) 6. Click **Save settings**. 7. Optional: click **Push all GetProspect data to Salesforce**, then **Push now**, to send records saved before you connected. ## What you get Each saved person becomes a Salesforce lead. Company details are written onto the same lead. ## How Salesforce mapping differs - People and company fields both land on the lead, so each Salesforce field can be used only once across the two tables. - The company name row always maps to the lead's **Company** field. - Once the email, first name and last name rows are mapped and saved, they stay locked to those fields. ## FAQ ### I added a custom field in Salesforce. Where is it? Click **Refresh Salesforce fields** under **Actions**, after saving any open changes. ### Why is a Salesforce field greyed out in the list? It is already used in the other table, or its type does not fit the GetProspect field. ## Related articles - [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md) - [HubSpot](https://getprospect.com/help-center/integrations-and-api/hubspot.md) - [Zoho CRM](https://getprospect.com/help-center/integrations-and-api/zoho-crm.md) --- # Connect GetProspect to Pipedrive > Connect Pipedrive from Integrations, map fields and pick an owner; every person or company you save is then created in Pipedrive. Updated Oct 16, 2026 · https://getprospect.com/help-center/integrations-and-api/pipedrive Connect Pipedrive once, and every person or company you save in GetProspect is created in Pipedrive. Set it up from [Integrations](https://app.getprospect.com/integrations). The rules shared by all CRMs are in [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md). ## Before you begin - You must be the workspace admin. - You need a Pipedrive account that can install apps. - Credits: syncing is free. ## Steps 1. Open [Integrations](https://app.getprospect.com/integrations) and click **Connect** on the **Pipedrive** card. Sign in to Pipedrive and allow access. The card then shows **Connected**. ![Integrations page with the Pipedrive card showing Connected, the Active switch, and View and Disconnect buttons](https://static.getprospect.com/img/help-center/v2/pipedrive-1-f786c25c92.webp) 2. Click **View** to open **Pipedrive settings**. 3. Under **Synchronization**, choose whether to **Update data on Pipedrive when they are changed on GetProspect** and **Delete data on Pipedrive when they are deleted on GetProspect**. 4. Under **Owner**, pick the Pipedrive user who owns new records, or **No owner**. 5. In **Map contact properties** and **Map company properties**, pick a Pipedrive field for each GetProspect field, or **Do not match**. The company name row always maps to Pipedrive's name field. ![Pipedrive settings with the Synchronization checkboxes, the Owner menu and the Map contact properties table](https://static.getprospect.com/img/help-center/v2/pipedrive-2-ced77f30fb.webp) 6. Click **Save settings**. 7. Optional: click **Push all GetProspect data to Pipedrive**, then **Push now**, to send records saved before you connected. ## What you get Saved people appear in Pipedrive as people and saved companies as organizations, owned by the user you picked. ## FAQ ### The settings page says Pipedrive returned an error and shows Reconnect account. What do I do? Your Pipedrive authorization has expired. Click **Reconnect account** and sign in to Pipedrive again. ### Refresh Pipedrive fields does not work. Pipedrive fields cannot be refreshed while the integration is **Paused**. Turn the switch back on, then click **Refresh Pipedrive fields**. ### Do people without an email sync? Yes. They are sent without an email. ## Related articles - [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md) - [HubSpot](https://getprospect.com/help-center/integrations-and-api/hubspot.md) - [Zapier](https://getprospect.com/help-center/integrations-and-api/zapier.md) --- # Connect GetProspect to Zoho CRM > Connect Zoho CRM from Integrations, map fields and pick an owner; every person or company you save is then created in Zoho CRM. Updated Oct 16, 2026 · https://getprospect.com/help-center/integrations-and-api/zoho-crm Connect Zoho CRM once, and every person or company you save in GetProspect is created in Zoho CRM. Set it up from [Integrations](https://app.getprospect.com/integrations). The rules shared by all CRMs are in [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md). ## Before you begin - You must be the workspace admin. - You need a Zoho CRM user that can create contacts and accounts. - Credits: syncing is free. ## Steps 1. Open [Integrations](https://app.getprospect.com/integrations) and click **Connect** on the **Zoho CRM** card. Sign in to Zoho and allow access. The card then shows **Connected**. ![Integrations page with the Zoho CRM card showing Connected, the Active switch, and View and Disconnect buttons](https://static.getprospect.com/img/help-center/v2/zoho-crm-1-baeed26435.webp) 2. Click **View** to open **Zoho CRM settings**. 3. Under **Synchronization**, choose whether to **Update data on Zoho CRM when they are changed on GetProspect** and **Delete data on Zoho CRM when they are deleted on GetProspect**. 4. Under **Owner**, pick the Zoho user who owns new records, or **No owner**. 5. In **Map contact properties** and **Map company properties**, pick a Zoho field for each GetProspect field, or **Do not match**. The company name row always maps to the account name. ![Zoho CRM settings with the Map company properties table, the company name row locked to Account Name, and the Save settings button](https://static.getprospect.com/img/help-center/v2/zoho-crm-2-9817482935.webp) 6. Click **Save settings**. 7. Optional: click **Push all GetProspect data to Zoho CRM**, then **Push now**, to send records saved before you connected. ## What you get Saved people become Zoho contacts and saved companies become Zoho accounts. Once the email, first name and last name rows are mapped and saved, they stay locked to those fields. ## FAQ ### I added a field in Zoho CRM. How do I map it? Click **Refresh Zoho CRM fields** under **Actions**, after saving any open changes. ### Why can't I map a field to a Zoho field? Only compatible types are offered. A text field in GetProspect maps to text, phone or website fields in Zoho; numbers and dates also map to Zoho number and date fields. ## Related articles - [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md) - [Salesforce](https://getprospect.com/help-center/integrations-and-api/salesforce.md) - [Pipedrive](https://getprospect.com/help-center/integrations-and-api/pipedrive.md) --- # Send saved people to Google Sheets > Connect Google Sheets, pick a spreadsheet and worksheet, map its header columns, and every person you save is added as a new row. Updated Oct 16, 2026 · https://getprospect.com/help-center/integrations-and-api/google-sheets Connect Google Sheets and every person you save in GetProspect is added as a row in a spreadsheet you choose. Set it up from [Integrations](https://app.getprospect.com/integrations). The shared rules are in [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md). Looking for the add-on that finds emails inside a sheet? See [Google Sheets add-on](https://getprospect.com/help-center/enrichment-and-verification/google-sheets-add-on.md). ## Before you begin - You must be the workspace admin. - Prepare a spreadsheet with a header row (column names in row 1). GetProspect maps fields to those columns. - Credits: syncing is free. ## Steps 1. Open [Integrations](https://app.getprospect.com/integrations) and click **Connect** on the **Google Sheets** card. Choose your Google account and allow access to both Google Drive and Google Sheets. 2. Click **View** on the card to open **Google Sheets settings**. 3. Under **Spreadsheet**, click **Select spreadsheet** and pick the file in the Google window. Then choose the tab under **Worksheet**. ![Google Sheets settings with the Spreadsheet section: the chosen spreadsheet with its Change button, and the Worksheet menu open below it](https://static.getprospect.com/img/help-center/v2/google-sheets-1-f4d84ad34c.webp) 4. Click **Refresh Google Sheets fields** under **Actions** to read the worksheet's header row. 5. In **Map contact properties** and **Map company properties**, pick a column for each GetProspect field you want, or **Do not match**. Each column can be used only once across the two tables. ![Google Sheets settings with the Map contact properties table, GetProspect property on the left and Google Sheets field on the right](https://static.getprospect.com/img/help-center/v2/google-sheets-2-04c1970ba5.webp) 6. Click **Save settings**, then turn on the switch next to the title so it shows **Active**. 7. Optional: click **Push all GetProspect data to Google Sheets**, then **Push now**, to add people saved before you connected. ## What you get Each new save adds one row to the worksheet. Google Sheets has no **Synchronization** or **Owner** section: rows are only added, never updated or deleted, and the push adds a row only for people not exported to the sheet yet. ## FAQ ### The switch will not turn on. Select a spreadsheet and a worksheet, and map at least one column first. The worksheet needs a header row; click **Refresh Google Sheets fields** to read it. ### Google Sheets was not connected: the required access was not granted. On Google's consent screen, tick both the Drive and the Sheets permissions, then connect again. ### What happens if I change the spreadsheet? Clicking **Change** and picking another file pauses Google Sheets and clears the field mapping. Map the new columns and turn it back on. ## Related articles - [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md) - [Google Sheets add-on](https://getprospect.com/help-center/enrichment-and-verification/google-sheets-add-on.md) - [Export people and companies to CSV or Excel](https://getprospect.com/help-center/integrations-and-api/export.md) --- # Connect GetProspect to Zapier > Connect GetProspect to Zapier by signing in with GetProspect, then trigger Zaps on new saved people or companies, or enrich, find and save from a Zap. Updated Oct 16, 2026 · https://getprospect.com/help-center/integrations-and-api/zapier Zapier connects GetProspect to thousands of apps without code. A Zap can start when you save a person or company, or use GetProspect to enrich, find emails and save people. You sign in with your GetProspect account; no API key is needed. ## Before you begin - Any member can connect Zapier. The Zap acts in the workspace you pick when you sign in. - You need a Zapier account. - Credits: triggers are free; some actions spend credits (see "Credit usage"). ## What GetProspect offers in Zapier | Type | Name | What it does | | --- | --- | --- | | Trigger | **New Saved Person** | A person is saved, optionally only into one list | | Trigger | **New Saved Company** | A company is saved, optionally only into one list | | Action | **Enrich Person** | Finds a person by LinkedIn URL, email, or name and company; can reveal the work email and a mobile | | Action | **Enrich Company** | Finds a company by domain, LinkedIn URL or name | | Action | **Find Email** | Finds a work email from name and company domain | | Action | **Save Person to List** | Saves a person by ID or LinkedIn URL into one or more lists | | Action | **Save Company to List** | Saves a company by ID or domain into lists | | Action | **Create List** | Creates a people or company list | | Action | **Verify Email Address** | Checks whether an address is deliverable | | Search | **Find Person** | Looks a person up by LinkedIn URL, free | | Search | **Find List** | Finds a list by its exact name | The triggers fire for every save: web app, Chrome extension, CSV enrichment, API and other Zaps. ## Steps: post each new person in a list to Slack 1. Open [Integrations](https://app.getprospect.com/integrations) and click **Open Zapier** on the Zapier card. Sign in to Zapier and create a Zap. 2. For the trigger, choose GetProspect and **New Saved Person**. When asked to sign in, GetProspect opens a **Connect Zapier to GetProspect** page: pick the **Workspace** and click **Connect app**. ![Connect Zapier to GetProspect page with the Workspace menu, the access list and the Connect app button](https://static.getprospect.com/img/help-center/v2/zapier-1-373e76aa95.webp) 3. In **List**, pick the list to watch. Leave it empty to fire for every person saved in the workspace. Test the trigger. 4. Optional: add a Filter step that only continues when **Email** exists. People saved without an email have an empty Email field. 5. For the action, choose Slack and its send channel message event. Sign in to Slack and pick the channel. 6. Map the GetProspect fields into the message, for example **First Name**, **Job Title**, **Company Name** and **Email**. 7. Test the step and publish the Zap. ## What you get Zapier checks GetProspect for new saves on its own schedule and runs the Zap once per person. ## Credit usage | Action | Cost | | --- | --- | | Triggers, **Find Person**, **Find List**, **Create List**, **Enrich Company**, **Save Company to List** | Free | | **Enrich Person** with the work email | 1 email credit per new email revealed | | **Enrich Person** with the mobile | 1 phone credit per number found | | **Find Email** | 1 email credit per new email found | | **Save Person to List** | 1 email credit per person whose email you do not own yet | | **Verify Email Address** | 1 verification credit for a valid or invalid result; accept-all and unknown are free | ## FAQ ### My "New Contact" trigger no longer appears. What happened? The old New Contact triggers are hidden from new Zaps. Existing Zaps keep running, but they only see data from the old version. Rebuild the Zap with **New Saved Person**. ### Where do I paste my API key? You do not. Zapier signs in with your GetProspect account. ## Related articles - [How CRM sync works](https://getprospect.com/help-center/integrations-and-api/how-crm-sync-works.md) - [Webhooks: get notified when people are saved](https://getprospect.com/help-center/integrations-and-api/webhooks.md) - [Lists](https://getprospect.com/help-center/lists-and-saved-data/lists.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) --- # API keys, rate limits and request logs > Create up to 5 API keys on the app's API page, see your rate limits, and read or download the log of your last API requests. Updated Oct 16, 2026 · https://getprospect.com/help-center/integrations-and-api/api-keys-and-logs The [API](https://app.getprospect.com/api) page in the sidebar holds your API keys, your rate limits and a log of the requests made with your keys. For the endpoints themselves, see the [API docs](https://getprospect.com/api-docs.md). ## Before you begin - Any member can create keys. Each member can hold up to 5 keys per workspace. - A key acts in the workspace where you created it and spends that workspace's credits. ## Steps 1. Open [API](https://app.getprospect.com/api) and click **Create API Key**. 2. Enter a **Name** (up to 60 characters), ideally after the tool that will use it. Add a **Description** if you like, then click **Create**. ![Create API key dialog with Zapier in the Name field, a Description, and the Create button](https://static.getprospect.com/img/help-center/v2/api-keys-and-logs-1-a8fa77b25c.webp) 3. The **API key created** dialog shows the full key. Copy it, store it somewhere safe, and click **Done**. 4. Send the key in the `x-api-key` header of every request to `https://api.getprospect.com/v2/...`. See [Authentication](https://getprospect.com/api-docs/authentication.md). 5. To see a key again, click the eye icon on its row (**Show key**) or the copy icon. To revoke it, click the delete icon and confirm. ![API page with the Create API Key button, the keys table with the show, copy and delete icons on a row, the Your rate limits card and the API logs table](https://static.getprospect.com/img/help-center/v2/api-keys-and-logs-2-ade4099e7c.webp) ## What you get - **Your rate limits** shows the **Search endpoint** and **Enrich endpoint** limits for your plan, per second, per minute and per day, with what you used today. - **API logs (last 500 displayed)** lists recent requests: time, key name, endpoint, response code, response time and the request payload. Requests stay in the log for 15 days. - **Download your last 50 000 requests logs (up to 15 days)** downloads the log as a file. - **View API usage stats** opens [Usage](https://app.getprospect.com/usage) filtered to API spending. ## Credit usage | Action | Cost | | --- | --- | | Creating keys, reading limits and logs | Free | | API calls | The same as in the app: see each endpoint in the [API docs](https://getprospect.com/api-docs/credits-and-limits.md) | ## FAQ ### Why is Create API Key greyed out? You already have 5 keys. Delete one to create another. ### What happens when I delete a key? Any tool using it stops working within 30 seconds, and webhooks created with that key stop too. ### I get 401 Unauthorized. Check that the full key is sent in the `x-api-key` header and that the key has not been deleted. A 404 instead usually means a wrong path: the base is `https://api.getprospect.com/v2/`, not `/api/v2/`. ## Related articles - [Moving from API v1 to v2](https://getprospect.com/help-center/integrations-and-api/api-v1-to-v2.md) - [Webhooks: get notified when people are saved](https://getprospect.com/help-center/integrations-and-api/webhooks.md) - [Usage page](https://getprospect.com/help-center/credits-and-billing/usage-page.md) --- # Moving from API v1 to v2 > API v1 does not see people saved in the new GetProspect. Call https://api.getprospect.com/v2 with the x-api-key header instead; your keys still work. Updated Oct 16, 2026 · https://getprospect.com/help-center/integrations-and-api/api-v1-to-v2 Move your integration to API v2. API v1 (`/public/v1/...` and `/api/v1/...`) reads the old data model, so it does not see people and companies saved in the new GetProspect, including everything saved from Chrome extension 7.1.1 onward. Full reference: [API docs](https://getprospect.com/api-docs.md). ## Before you begin - Your existing API keys work with v2. Manage them on the app's [API](https://app.getprospect.com/api) page. - Credits: v2 charges the same way as the app. Each endpoint's cost is on its docs page. ## Steps 1. Change the base URL to `https://api.getprospect.com/v2/...`. It is not `/api/v2`. 2. Send the key in the `x-api-key` header. v1 used an `apiKey` header. 3. Send `Content-Type: application/json` and put the input in a `data` object. Example: `{"data": {"email": "team@acme.com"}}`. 4. Replace each v1 call using the table below. 5. Check a few calls in **API logs** on the [API](https://app.getprospect.com/api) page. ## Common v1 calls and their v2 replacements | v1 call | v2 call | Docs | | --- | --- | --- | | `GET /public/v1/email/find` | `POST /v2/email/find` | [Email Finder](https://getprospect.com/api-docs/email-finder.md) | | `GET /public/v1/email/verify` | `POST /v2/email/verify` | [Email Verifier](https://getprospect.com/api-docs/email-verifier.md) | | `GET /public/v1/email/lookup` | `POST /v2/people/enrich` with `data.email` | [People Enrich](https://getprospect.com/api-docs/people-enrich.md) | | `GET /public/v1/insights/contact` | `POST /v2/people/enrich` with `data.linkedin_url` | [People Enrich](https://getprospect.com/api-docs/people-enrich.md) | | `POST /public/v1/insights/contacts` | `POST /v2/people/search` | [People Search](https://getprospect.com/api-docs/people-search.md) | | `POST /public/v1/insights/companies` | `POST /v2/companies/search`, or `POST /v2/companies/enrich` for a known domain | [Company Search](https://getprospect.com/api-docs/company-search.md) | | `POST /api/v1/contacts/contact/search` | `POST /v2/people/search` with `filters.lists.saved: "any"` | [People Search](https://getprospect.com/api-docs/people-search.md) | | `GET /api/v1/contacts/lists/{list}/contacts/search` | `POST /v2/people/search` with `filters.lists.include: [""]` | [People Search](https://getprospect.com/api-docs/people-search.md) | | `POST /api/v1/contacts/lists/{list}/add` | `POST /v2/people/save` with `list_ids` | [Save People](https://getprospect.com/api-docs/people-save.md) | | `GET /api/v1/contacts/contact/{id}` | `GET /v2/people/{id}` (v2 person id) | [Get Person](https://getprospect.com/api-docs/people-get.md) | | `GET /api/v1/companies/company/search/query` | `POST /v2/companies/search` | [Company Search](https://getprospect.com/api-docs/company-search.md) | | v1 hooks | `POST /v2/webhooks` | [Create Webhook](https://getprospect.com/api-docs/webhooks-create.md) | A list id is the last part of the list's URL in the app (`/lists/`). ## What you get v2 sees every save, whatever its source. Search is free unless you ask it to reveal (`enrich_email`, `enrich_phone`); People Enrich reveals the email by default. A reveal costs a credit only when something is found that you do not own yet. ## FAQ ### My v1 call answers 410 Gone. Why? That v1 endpoint is retired. The error message names its v2 replacement and docs page. ### People saved by the extension do not show up in my v1 results. Since extension 7.1.1, saves go to the v2 model, which v1 does not read. Use `POST /v2/people/search`. ### I get 404 on `https://api.getprospect.com/api/v2/...`. Drop `/api` from the path: the correct base is `https://api.getprospect.com/v2/`. ### Can I still create a contact from scratch? No. v2 saves people who exist in the GetProspect database, by id or LinkedIn URL. ## Related articles - [API keys, rate limits and request logs](https://getprospect.com/help-center/integrations-and-api/api-keys-and-logs.md) - [Webhooks: get notified when people are saved](https://getprospect.com/help-center/integrations-and-api/webhooks.md) - [Zapier](https://getprospect.com/help-center/integrations-and-api/zapier.md) --- # Webhooks: get notified when people are saved > Webhooks send a signed POST to your URL when a person or company is saved or an email is found. Create them with the API; up to 25 per workspace. Updated Oct 16, 2026 · https://getprospect.com/help-center/integrations-and-api/webhooks A webhook sends a POST request to your URL the moment something happens in your workspace, so your system does not have to poll. Webhooks are managed through the API only; there is no screen for them in the app. Full reference: [Create Webhook](https://getprospect.com/api-docs/webhooks-create.md). ## Before you begin - You need an API key from the app's [API](https://app.getprospect.com/api) page. - Your endpoint must be an `https` URL on a public host. - Limits: up to 25 active webhooks per workspace. - Credits: webhooks are free. ## Events | Event | Sent when | | --- | --- | | `person.saved` | A person is saved in the workspace | | `person.email_found` | A saved person has a valid email your workspace owns: at the save, or later when the email is revealed | | `company.saved` | A company is saved in the workspace | | `webhook.test` | You send a test event | Only events after the webhook is created are sent; nothing is replayed from before. Each body carries the event `id`, `type`, `created_at` and a `data` object with the person or company, `saved_at` and `list_ids`. ## Steps 1. Call `POST https://api.getprospect.com/v2/webhooks` with your `x-api-key`, your URL and the event types you want. 2. Store the `secret` from the answer. It is shown only once. 3. Send a test event with [Send Test Event](https://getprospect.com/api-docs/webhooks-test.md) and check that your endpoint answers with a 2xx status within 10 seconds. 4. In your endpoint, verify the `X-GetProspect-Signature` header before trusting a body. It holds a timestamp and an HMAC-SHA256 of the timestamp and the raw body, signed with your secret. The docs page has a code sample. 5. Use the event `id` to skip duplicates. An event can arrive more than once. ## What you get - **Retries.** Timeouts, connection errors, 408, 429 and 5xx answers are retried after 1 minute, 5 minutes, 30 minutes, 2 hours, 6 hours and 24 hours. Redirects are not followed. - **Automatic disabling.** A webhook is disabled when your URL answers 410, after 3 days of only failures, after 20 timeouts in a row, when the member who created it leaves the workspace, or when the API key that created it is deleted. The workspace admin gets a notification in the app when a delivery problem disables one. - **History.** [List Webhook Deliveries](https://getprospect.com/api-docs/webhooks-deliveries.md) shows each attempt for 30 days. ## FAQ ### Can I set up webhooks in the app? No. Use the API: [list](https://getprospect.com/api-docs/webhooks-list.md), [update](https://getprospect.com/api-docs/webhooks-update.md) and [delete](https://getprospect.com/api-docs/webhooks-delete.md) them there too. ### My webhook was disabled. How do I turn it back on? Fix your endpoint, then call [Update Webhook](https://getprospect.com/api-docs/webhooks-update.md) with `status: active`. ### I want this without code. Use the Zapier trigger **New Saved Person** instead. ## Related articles - [API keys, rate limits and request logs](https://getprospect.com/help-center/integrations-and-api/api-keys-and-logs.md) - [Moving from API v1 to v2](https://getprospect.com/help-center/integrations-and-api/api-v1-to-v2.md) - [Zapier](https://getprospect.com/help-center/integrations-and-api/zapier.md) --- # How credits work > You pay 1 credit per new valid email or mobile found. Searching, companies and emails you already own are free. Updated Oct 21, 2026 · https://getprospect.com/help-center/credits-and-billing/how-credits-work You spend credits only when GetProspect hands you a new contact detail. Searching, browsing profiles and anything to do with companies is free. Your balances are in the credits menu in the top bar of [the app](https://app.getprospect.com/people). ## Three balances Each workspace has three separate balances, shared by everyone in it. One never pays for another. - **Email credits**: revealing, saving, finding and exporting people's emails. - **Verification credits**: checking emails in the [Email verifier](https://app.getprospect.com/email-verifier). - **Phone credits**: revealing mobile numbers. ## Credit usage | Action | Cost | | --- | --- | | People search, company search, opening a profile or company, filters | Free | | **Reveal email** (app, extension, API) | 1 email credit per valid email newly revealed; not found is free | | **Add to list** (save people) | 1 email credit per person whose valid email you do not own yet; people without an email are saved free | | **Add to list** for people whose data is older than 90 days, in a hand-picked save of 50 people or fewer | We re-check them first ("Searching email…"): 1 email credit only if a current valid email is found, nothing otherwise | | Add an already saved person to another list, create or rename lists | Free | | An email you already own | Free again, anywhere in the workspace, while your workspace is active | | **Reveal mobile**, **Enrich mobiles** (up to 25,000 at once) | 1 phone credit per number found; not found is free | | **Find email** (Enrichment, API) | 1 email credit per email found that you do not own yet | | CSV enrichment, people | 1 email credit per new email, plus 1 phone credit per mobile found if you opt in; matching and the estimate are free | | CSV enrichment, companies | Free | | Save, enrich or export companies | Free | | Export people (CSV or Excel) | 1 email credit per included email you do not own yet; people whose emails you own export free; phones are never charged on export | | Verify one email | 1 verification credit for a valid or invalid result; accept-all and unknown are free | | Verify emails in bulk | 1 verification credit per unique, well-formed address, charged at the start whatever the result; refunded for rows not verified if the job is cancelled or fails | ## Emails you own are free again Once your workspace owns an email, you do not pay for it again while your workspace is active, subject to our [Terms of Service](https://getprospect.com/terms). You own it if anyone in the workspace: - revealed it, - saved the person to a list (this also covers an email the person gets later), or - paid for that address before, in any feature. So re-saving, re-revealing or exporting people you already have costs nothing. Phone numbers work differently: a mobile is free again only after you revealed it. Saving a person does not include their mobile. ## When you do not have enough credits **Add to list** and **Export** show the cost before you confirm. If it is more than your email balance, the button stays disabled and the dialog says how many credits you need. Narrow the selection, or get more credits (see [Ran out of credits?](https://getprospect.com/help-center/credits-and-billing/out-of-credits.md)). If credits run out partway through a large save, the people saved so far stay saved and the rest are not added. Over the API, the last batch is saved with the emails withheld: you are not charged for them, and revealing them later costs credits as usual. ## Examples - You save 100 people. You already own the emails of 30, and 20 have no email. You pay **50 email credits**. - You export a list of 500 people you saved last month, and 40 of them have gained an email since. You pay **nothing**: saved people's new emails are already yours. - You reveal 10 mobiles and 4 are found. You pay **4 phone credits**. - You verify a file of 1,000 rows with 50 duplicates and 10 badly formed addresses. You pay **940 verification credits** at the start. ## Where to see your balances 1. Click the credits button in the top bar. It shows the email credits you have left. 2. The panel lists **Email credits**, **Verifications** and **Phone numbers** as "used of" your limit, and when your credits renew. ![Credits menu open in the top bar, showing Email credits, Verifications and Phone numbers bars with used of limit, the renewal date and an Upgrade plan button](https://static.getprospect.com/img/help-center/v2/how-credits-work-1-e9b5259840.webp) The button turns yellow when 5% or less of your email credits is left, and red at zero. For a breakdown by teammate and feature, open [Usage](https://app.getprospect.com/usage). ## FAQ ### Do I pay for emails that are not found, invalid or accept-all? No. GetProspect delivers only emails that passed our verification, and you pay only for those. ### I revealed emails, then saved the same people. Was I charged twice? No. A revealed email is yours, so saving that person afterwards is free. ## Related articles - [Do I get charged for not found emails?](https://getprospect.com/help-center/credits-and-billing/not-found-emails-are-free.md) - [Ran out of credits? Renew now, upgrade or buy extra](https://getprospect.com/help-center/credits-and-billing/out-of-credits.md) - [Track spending on the Usage page](https://getprospect.com/help-center/credits-and-billing/usage-page.md) - [Reveal or save? Where your contacts go](https://getprospect.com/help-center/lists-and-saved-data/reveal-or-save.md) --- # Do I get charged for not found emails? > No. You pay only for valid emails. Not found, invalid and accept-all emails cost nothing, and a mobile that is not found is free too. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/not-found-emails-are-free No. You pay 1 email credit only when GetProspect gives you a valid email you do not own yet. Nothing is charged when: - no email is found, - the only email we have is invalid or accept-all (GetProspect does not deliver those), - you already own the email, for example because you revealed or saved that person before, - the search is still in progress (**Searching email…**). You are charged once, when an email is found. The same goes for mobiles: a phone credit is spent only when a number is found. Verification is the one exception, because there you pay for the check itself. A single check is free when the result is accept-all or unknown. A bulk check costs 1 verification credit per unique address whatever the result. See [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) for the full list. ## Related articles - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) - [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md) - [Why do I see "Searching email…"?](https://getprospect.com/help-center/people-and-company-search/why-searching-email.md) - [Email verification statuses](https://getprospect.com/help-center/enrichment-and-verification/verification-statuses.md) --- # Do unused credits roll over? > On monthly paid plans, unused credits roll over for one period, capped at your plan's monthly allowance. Yearly and Free plans carry nothing. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/credit-rollover Yes, on monthly paid plans. When your plan renews, unused credits carry over to the next period. The carry-over is capped at your plan's monthly allowance and lasts one period only. | Situation | What carries over | | --- | --- | | Monthly plan renews, or you click **Renew now** | Unused credits, up to the plan's monthly allowance | | You upgrade to a bigger plan | All unused credits | | You downgrade on a monthly plan | Unused credits, up to the new plan's monthly allowance | | Yearly plan | Nothing | | Free plan | Nothing | | You cancel and move to Free | Nothing: unused plan credits expire at the end of the period | | Purchased top-ups (**Extra credits**) | Kept while your workspace is active, subject to our Terms of Service | Example: you are on Growth 5K and have 3,000 email credits left when the plan renews. You start the new period with 5,000 + 3,000 = 8,000. The 3,000 carried over are gone at the next renewal if you do not use them. If you had 7,000 left, only 5,000 would carry over. The same rule applies to each balance separately: email, verification and paid phone credits. ## FAQ ### My rolled-over credits are missing after a renewal. What happened? Check the plan type first: yearly plans and the Free plan carry nothing over. If you were on a monthly paid plan, contact support through chat and we will check your balance. ## Related articles - [Ran out of credits? Renew now, upgrade or buy extra](https://getprospect.com/help-center/credits-and-billing/out-of-credits.md) - [Upgrade or downgrade your plan](https://getprospect.com/help-center/credits-and-billing/upgrade-or-downgrade.md) - [Monthly vs yearly plans](https://getprospect.com/help-center/credits-and-billing/monthly-vs-yearly.md) --- # Ran out of credits? Renew now, upgrade or buy extra > Out of email credits? Click Renew now or upgrade your plan. Verification and phone credits can also be bought once under Extra credits. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/out-of-credits When a balance hits zero you do not have to wait for your renewal date. You can start a new period now, move to a bigger plan, or buy a one-time verification or phone pack (there are no email top-ups). All of it lives in [Settings > Subscription](https://app.getprospect.com/settings/subscription). ## Before you begin - Only the workspace admin can buy credits or change the plan. Members see "Admin access required". - There are no email credit top-ups. For more email credits, renew now or upgrade. ## What you see when you run out - **Reveal email** and **Reveal mobile** show **Out of credits** in the table. - **Add to list** and **Export** show the cost and stay disabled when it is more than your balance. - The credits button in the top bar turns red. - In the extension: "Your workspace is out of credits" with **Upgrade plan**. ## Steps ### Get more email credits: Renew now 1. Open **Settings** > **Subscription**. 2. Under **Subscription status**, click **Renew now**. 3. Check the order in the **Checkout** dialog and pay. ![Settings Subscription page with the Subscription status section and the Renew now, Pause and Cancel buttons](https://static.getprospect.com/img/help-center/v2/out-of-credits-1-c0c3695c7d.webp) You pay the plan's price again and a new period starts today, with a full set of credits. Unused credits roll over, capped at the plan's monthly allowance. **Renew now** replaces the old **Reset** button. It is for paid plans; on a yearly plan it starts a new year, and yearly plans carry no credits over. ### Get more email credits: upgrade Click **Change plan** at the top of the page and pick a bigger plan. All unused credits carry over. See [Upgrade or downgrade your plan](https://getprospect.com/help-center/credits-and-billing/upgrade-or-downgrade.md). ### Buy verification or phone credits once 1. On **Settings** > **Subscription**, find **Extra credits**. 2. Click **Buy verifications** or **Buy phone numbers**. 3. Pick a package and pay. ![Buy phone numbers dialog with a list of packages and prices, the subtotal and tax lines, the saved Visa card and the Pay button](https://static.getprospect.com/img/help-center/v2/out-of-credits-2-c4cb61b588.webp) Top-ups are paid once and stay while your workspace is active, even when your plan renews or you cancel. ## On the Free plan Your 50 email credits come back 30 days after the last renewal. To get more now, click **See plans** and buy a plan. See [Free plan, reset date and the Limited plan](https://getprospect.com/help-center/credits-and-billing/free-plan.md). ## FAQ ### Can I buy only the email credits I need, like 3,000? Not as a top-up. Pick the plan that fits, renew now, or ask for a custom plan through **Contact us** on the Plans page. ### Where did the Reset button go? It is now **Renew now**, in the same place. ### Can I buy phone credits without a paid plan? Yes. **Buy phone numbers** under **Extra credits** works on any plan. ## Related articles - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) - [Do unused credits roll over?](https://getprospect.com/help-center/credits-and-billing/credit-rollover.md) - [Phone credits](https://getprospect.com/help-center/credits-and-billing/phone-credits.md) - [Order a custom plan](https://getprospect.com/help-center/credits-and-billing/custom-plan.md) --- # Buy and manage phone credits > 1 phone credit reveals 1 mobile number and is charged only when one is found. Every plan has 5 free a month; add more on the Plans page. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/phone-credits Phone credits pay for mobile numbers: 1 credit per number found. If no number is found, nothing is charged. Every plan, Free included, gets 5 phone credits a month. You can add more as a monthly subscription on the [Plans page](https://app.getprospect.com/settings/subscription/plans), or buy a one-time pack. ## Before you begin - Only the workspace admin can buy phone credits. - Monthly phone credits come in steps of 300, up to 3,000 a month. For more, use **Contact us** on the Plans page. - Prices exclude tax and may change. The Plans page shows current prices. - Phone credits are a separate balance. Email credits never pay for mobiles. ## Steps ### Add monthly phone credits 1. Open **Settings** > **Subscription** and click **Change plan** (or **See plans** on Free). 2. Pick your email plan, then move the **Phone number credits** slider to the amount you need. It shows credits a month and the price. 3. Click **Subscribe**, check the **Checkout** dialog and pay. ![Plans page with Growth 5K selected and the Phone number credits slider set to 300 credits a month with its price, and the order summary with Charged today and the Subscribe button](https://static.getprospect.com/img/help-center/v2/phone-credits-1-65e914fa69.webp) Monthly phone credits renew with your plan. On a yearly plan they are still granted every month, not 12 months up front. ### Change or stop monthly phone credits On **Settings** > **Subscription**, the **Phone number credits** section shows your amount. Click **Change** and move the slider: - **More**: you pay the difference today. - **Less**: free, and it takes effect at the next renewal. Click **Confirm**. - **Stop**: move the slider back to 5. The slider then says "(canceled at renewal)". You keep the current credits until the period ends. ### Buy a one-time pack 1. On **Settings** > **Subscription**, go to **Extra credits**. 2. Click **Buy phone numbers**, pick a package and pay. One-time packs do not expire while your workspace is active, subject to our Terms of Service. They stay when your plan renews, changes or is cancelled. ## Credit usage | Action | Cost | | --- | --- | | **Reveal mobile** (app, extension, API), number found | 1 phone credit | | **Enrich mobiles** (bulk, up to 25,000), per number found | 1 phone credit | | CSV enrichment with mobiles turned on, per number found | 1 phone credit | | Number not found | Free | | A mobile you already revealed | Free | | Exporting people with mobiles | Free | ## FAQ ### Is a phone credit used if no number is found? No. You pay only when a mobile number is found. ### Can I buy phone credits without a paid email plan? Yes. **Buy phone numbers** under **Extra credits** works on any plan, Free included. ### The Reveal mobile button showed for a person, but no number came back. Was I charged? No. A reveal that finds nothing is free. ## Related articles - [Reveal mobile numbers and Enrich mobiles in bulk](https://getprospect.com/help-center/lists-and-saved-data/mobile-numbers.md) - [Ran out of credits? Renew now, upgrade or buy extra](https://getprospect.com/help-center/credits-and-billing/out-of-credits.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) --- # Track spending on the Usage page > The Usage page shows credits spent on emails, mobiles and verifications, by teammate, source and date range, for up to 60 days back. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/usage-page The [Usage](https://app.getprospect.com/usage) page shows where your credits went: how many were spent on emails, mobiles and verifications, by whom, and from which feature. Open it from **Usage** in the sidebar. ## Before you begin - Any member can open Usage. Admins see the whole team; members see only their own spending. - Usage shows spending. For what you have left, use the credits button in the top bar. ## Steps 1. Open **Usage** in the sidebar. Four tiles sum up the selected period: **Spent on emails**, **Spent on mobiles**, **Spent on email verifications** and **Total credits spent**. ![Usage page with four filters on top, the four spending tiles and a stacked bar chart of email, phone and verification credits by source](https://static.getprospect.com/img/help-center/v2/usage-page-1-ddec4b7c3b.webp) 2. Narrow it down with the filters: - **Team members**: **All members**, **Me**, or any teammates you tick (admins only). - **Breakdown by**: **Source** (one bar per feature) or **Day** (one bar per day). - **Filter by source**: **All sources**, **Add contact to list**, **Revealed in dashboard**, **Enrichment**, **Extension**, **API**, **Export to CSV**, **CSV enrichment**, **Email verifier** or **Searches**. - **Date range**: **Current billing period**, **Past 7 days**, **Past 30 days** (the default) or **Past 60 days**. 3. Read the chart. Each bar splits into **Email credits**, **Phone credits** and **Verification credits**. Below the chart, the rate limits card shows your API limits and today's counters. ## What the sources mean - **Add contact to list**: saving people in the web app. - **Revealed in dashboard**: **Reveal email** and **Reveal mobile** in the web app. - **Enrichment**: lookups on the Enrichment page. File enrichment has its own source, **CSV enrichment**. - **Export to CSV**: people exports, both CSV and Excel. - **Searches**: searching is free, so this source shows no credits. ## FAQ ### Can I download my usage as a CSV? No. The Usage page has no download. Your exports and their cost are listed on [Exports](https://app.getprospect.com/exports). ### How far back can I look? Up to 60 days. **Current billing period** on a yearly plan shows the most recent part of the year only. ### Why don't company saves appear? Saving, enriching and exporting companies is free, so there is nothing to show. ## Related articles - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) - [API keys, rate limits and request logs](https://getprospect.com/help-center/integrations-and-api/api-keys-and-logs.md) - [Export people and companies to CSV or Excel](https://getprospect.com/help-center/integrations-and-api/export.md) --- # Free plan, reset date and the Limited plan > The Free plan gives 50 email and 100 verification credits a month, renewing every 30 days from sign-up, plus 5 phone credits. No card needed. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/free-plan Every new account gets the Free plan in its first workspace, with no card needed. If your workspace shows the Limited plan, see below. The Free plan gives you: - **50 email credits** a month, - **100 verification credits** a month, - **5 phone credits** a month. Free credits renew every 30 days from the day you signed up, not on the 1st of the month. Unused free credits do not carry over. You can see the next renewal date in the credits menu in the top bar ("Credits renew in ..."), and you can get an email when it happens with the **Credits reset** setting in [Settings > Notifications](https://app.getprospect.com/settings/notifications). The Free plan has the same features as paid plans: search, lists, the extension, enrichment, the email verifier, integrations and the API. Paid plans only add credits. ## One free account per person Each person can have one free account. Creating more accounts to collect more free credits is not allowed. ## The Limited plan Workspaces that don't qualify for the Free plan get the **Limited** plan instead. A Limited workspace opens on the Plans page with the note "Your workspace is on a limited plan. Choose a plan to start using GetProspect." and must buy a plan to continue. If you think this is a mistake, contact support through chat and we will check it. ## FAQ ### When do my free credits renew? Every 30 days, counted from your sign-up date. ### I signed up and have almost no credits. Why? Your workspace is most likely on the Limited plan. Contact support through chat if you have only one account. ### Someone referred me. Do I get more? Yes. A referral gives you 100 email credits and 200 verification credits once, on top of the Free plan. ### Can I use several work emails to get more free credits? No. One free account per person. ## Related articles - [What's included in our plans](https://getprospect.com/help-center/credits-and-billing/plans.md) - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) - [Affiliate program](https://getprospect.com/help-center/account-and-team/affiliate-program.md) - [Getting help: chat, email and this help center](https://getprospect.com/help-center/getting-started/getting-help.md) --- # What's included in our plans > Plans differ only in credits: email, verification and phone. Every plan has all features, 5 free phone credits a month and unlimited teammates. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/plans GetProspect plans differ only in how many credits you get. Every plan, Free included, has every feature: search, lists, the Chrome extension, enrichment, the email verifier, integrations and the API. Compare plans on the [Plans page](https://app.getprospect.com/settings/subscription/plans) or at [getprospect.com/pricing](https://getprospect.com/pricing). ## What a plan gives you - **Valid emails**: email credits for revealing, saving, finding and exporting people's emails. You pay only for valid emails. - **Verifications**: verification credits for the [Email verifier](https://app.getprospect.com/email-verifier). Emails GetProspect finds are already verified and do not use them. - **Phone numbers**: 5 free phone credits a month on every plan. Add more with the phone slider on the Plans page. - **Unlimited teammates**: invite as many people as you like. They all share the workspace's credits. ## Plans | Plan | Email credits a month | | --- | --- | | Free | 50, plus 100 verification credits | | Starter 1K | 1,000 | | Growth 5K | 5,000 | | Growth 20K | 20,000 | | Growth 50K | 50,000 | | Custom | **Contact us** on the Plans page | The number in the plan name is the email credits a month. Each plan card on the Plans page also shows its verifications and price. Yearly billing costs less; see [Monthly vs yearly plans](https://getprospect.com/help-center/credits-and-billing/monthly-vs-yearly.md). Prices exclude tax and may change. The Plans page shows current prices. ## Read your plan in the app On [Settings > Subscription](https://app.getprospect.com/settings/subscription), **What your plan includes** lists **Valid emails**, **Verifications** and **Phone numbers** for the period, with how many you have used. ![Settings Subscription page with the plan name, the What your plan includes section showing Valid emails, Verifications, Phone numbers and the Price row, and the Change plan button](https://static.getprospect.com/img/help-center/v2/plans-1-2984c90b48.webp) ## FAQ ### Can I get accept-all emails for free? No. GetProspect delivers only emails that passed our verification, so there are no accept-all emails to add. ### How many users can share one plan? As many as you like. Invite them from **Settings** > **Team**; they all use the workspace's credits. ### Do I need a paid plan to use the API or integrations? No. They work on every plan and use the same credits. ### Is there a startup or non-profit discount? Ask support through chat. ## Related articles - [How credits work](https://getprospect.com/help-center/credits-and-billing/how-credits-work.md) - [Free plan, reset date and the Limited plan](https://getprospect.com/help-center/credits-and-billing/free-plan.md) - [Order a custom plan](https://getprospect.com/help-center/credits-and-billing/custom-plan.md) - [Invite your team: admin and member roles](https://getprospect.com/help-center/account-and-team/invite-your-team.md) --- # Monthly vs yearly plans > Yearly plans cost less and grant 12 months of email and verification credits up front. Phone credits stay monthly; nothing rolls over. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/monthly-vs-yearly You can pay for any plan monthly or yearly. Pick the cycle with the **Monthly** / **Yearly** switch at the top of the [Plans page](https://app.getprospect.com/settings/subscription/plans). | | Monthly | Yearly | | --- | --- | --- | | Price | Full monthly price | Discounted, paid once for 12 months | | Email and verification credits | Granted every month | All 12 months granted up front | | Phone credits | Every month | Still granted every month | | Unused credits | Roll over one period, capped at the monthly allowance | Do not roll over | | Commitment | One month, cancel any time | 12 months | | **Pause** | Available on plans above 100 emails a month | Not available | | Renewal | Every month | Every 12 months, automatically unless you cancel | On a yearly plan you can use the 12 months of credits at any pace. A Growth 5K yearly plan, for example, gives 60,000 email credits on day one. ## Switch from monthly to yearly 1. Open **Settings** > **Subscription**. 2. Under **Billing cycle**, click **Switch to yearly**. The section shows how much less you pay a year. 3. On the Plans page, check the plan, click **Subscribe** and pay. ![Plans page with Yearly selected in the billing cycle switch, plan cards showing the monthly equivalent and the amount billed yearly](https://static.getprospect.com/img/help-center/v2/monthly-vs-yearly-1-9ac74e6d2e.webp) The yearly plan starts the day you pay. Plan cards on the yearly tab show the price as a monthly amount and the total "billed yearly". Prices exclude tax and may change. The Plans page shows current prices. ## FAQ ### Do yearly credits renew every month? No. Email and verification credits for the whole year arrive when you pay. Only phone credits are granted month by month. ### Can I buy more credits on a yearly plan? Yes. Upgrade to a bigger plan, or buy verification and phone packs under **Extra credits**. There are no email top-ups. ### Do unused yearly credits carry into the next year? No. Yearly plans carry nothing over. ## Related articles - [What's included in our plans](https://getprospect.com/help-center/credits-and-billing/plans.md) - [Do unused credits roll over?](https://getprospect.com/help-center/credits-and-billing/credit-rollover.md) - [Upgrade or downgrade your plan](https://getprospect.com/help-center/credits-and-billing/upgrade-or-downgrade.md) - [Minimum subscription term](https://getprospect.com/help-center/credits-and-billing/minimum-term.md) --- # Upgrade or downgrade your plan > Change plan any time on the Plans page. The new plan starts at once with a new billing period; unused credits carry over. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/upgrade-or-downgrade You can move to a bigger or smaller plan at any time from [Settings > Subscription](https://app.getprospect.com/settings/subscription). The new plan starts as soon as you pay, and a new billing period starts that day. ## Before you begin - Only the workspace admin can change the plan. - Some workspaces are asked to verify the account before paying. See [Why we review some accounts](https://getprospect.com/help-center/credits-and-billing/account-review.md). ## Steps 1. Open **Settings** > **Subscription** and click **Change plan**. 2. On **Choose your plan**, pick **Monthly** or **Yearly**, then click **Select** on the plan you want. Your plan is marked **Current plan**. 3. Adjust the **Phone number credits** slider if you want. The bar at the bottom shows the price and **Charged today**. 4. Click **Subscribe**. ![Choose your plan page on the Monthly tab with four plan cards, Growth 5K marked Current plan and Growth 20K selected, the phone credits slider and the order summary with Charged today and Subscribe](https://static.getprospect.com/img/help-center/v2/upgrade-or-downgrade-1-206841b829.webp) 5. In **Checkout**, check the order and the tax. With a saved card, click **Pay**, then confirm the exact amount. Without one, click **Continue to checkout** and pay on Stripe's page. ![Checkout dialog listing plan, period, valid emails, verifications and phone numbers, then plan cost, subtotal, tax and total before tax, the saved Visa card and the Pay button](https://static.getprospect.com/img/help-center/v2/upgrade-or-downgrade-2-3a2f1cc715.webp) The page shows a short "Activating" notice while the payment is applied, then your new plan. ## What happens to your credits | Change | Unused credits | | --- | --- | | Upgrade to a bigger paid plan | All carry over | | Buy a plan from Free | Nothing carries over | | Downgrade on a monthly plan | Carry over, up to the new plan's monthly allowance | | Change to or from a yearly plan | See [Do unused credits roll over?](https://getprospect.com/help-center/credits-and-billing/credit-rollover.md) | Carried credits last one billing period. Purchased **Extra credits** always stay. Example: you have 2,000 email credits left on Growth 5K and downgrade to Starter 1K. You start with 1,000 + 1,000 carried over. ## FAQ ### Do I pay the full price of the new plan? Yes. You pay the new plan's price today and a new period starts. Unused credits carry over as shown above. ### Can I lower only my phone credits? Yes. Move the phone slider down and click **Confirm**. It is free and takes effect at the next renewal. ### Do I have to upgrade before a certain time to keep my credits? No. Moving to a bigger paid plan carries all unused credits whenever you make it. Buying a plan from Free carries nothing. ## Related articles - [Do unused credits roll over?](https://getprospect.com/help-center/credits-and-billing/credit-rollover.md) - [Order a custom plan](https://getprospect.com/help-center/credits-and-billing/custom-plan.md) - [Monthly vs yearly plans](https://getprospect.com/help-center/credits-and-billing/monthly-vs-yearly.md) - [Cancel your subscription](https://getprospect.com/help-center/credits-and-billing/cancel-subscription.md) --- # Order a custom plan > Stack up to 10 units of the largest plan on the Plans page, or ask us in chat for bigger volumes, invoicing or custom terms. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/custom-plan If the largest plan is not enough, you have two options on the [Plans page](https://app.getprospect.com/settings/subscription/plans): stack several units of the largest plan yourself, or ask us for a custom plan. ## Before you begin - Only the workspace admin can buy a plan. ## Steps ### Stack units of the largest plan 1. Open **Settings** > **Subscription** and click **Change plan** (or **See plans** on Free). 2. Click **Select** on **Growth 50K**. 3. Use the plus and minus buttons on the card to choose up to 10 units. The card shows the total emails, verifications and price, for example "3 selected". ![Growth 50K plan card selected with the minus and plus buttons and 3 selected, showing 150,000 valid emails a month and the total price](https://static.getprospect.com/img/help-center/v2/custom-plan-1-0815318dca.webp) 4. Click **Subscribe** and pay. The price is the plan's price times the number of units. On **Settings** > **Subscription** your plan then shows "x3" next to its name, and it renews at that size. Prices exclude tax and may change. The Plans page shows current prices. ### Ask for a custom plan For more than 10 units, invoice payment or custom terms, click the chat icon in the app's top bar and tell us the volume you need. Our team replies there with a quote. ## FAQ ### Can I buy, say, 100,000 email credits a month? Yes: 2 units of Growth 50K. For other amounts, ask us in chat. ### Can I change the number of units later? Yes. Open the Plans page, change the units and pay. It works like any other plan change. ## Related articles - [What's included in our plans](https://getprospect.com/help-center/credits-and-billing/plans.md) - [Upgrade or downgrade your plan](https://getprospect.com/help-center/credits-and-billing/upgrade-or-downgrade.md) - [Payment methods and billing details](https://getprospect.com/help-center/credits-and-billing/payment-methods.md) --- # Pause your subscription > Pause a monthly plan for 1, 2 or 3 months. You get Free plan credits meanwhile, and the plan restarts by itself. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/pause-subscription If you need a break, you can pause your plan for 1, 2 or 3 months instead of cancelling. You keep all your data, use the Free plan during the pause, and the plan restarts by itself. Pause lives in [Settings > Subscription](https://app.getprospect.com/settings/subscription). ## Before you begin - Only the workspace admin can pause. - Pause works on monthly paid plans with more than 100 emails a month. Yearly plans cannot be paused. - You can pause once every 3 months. - If **Pause** is greyed out, hover it to see why: "Yearly plans cannot be paused.", "You can pause once every 3 months." or "This plan cannot be paused." ## Steps 1. Open **Settings** > **Subscription**. 2. Under **Subscription status**, click **Pause**. 3. Pick **1 month**, **2 months** or **3 months**. The dialog shows the **Next renewal on** date. 4. Click **Pause for 1 month** (or the period you picked). ![Pause subscription dialog with 1 month, 2 months and 3 months options, the next renewal date and the list of what you get](https://static.getprospect.com/img/help-center/v2/pause-subscription-1-2c7a299a07.webp) ## What happens next - Your current paid period runs to its end. Then the pause starts and the workspace gets Free plan amounts. - The plan shows **Paused** with the date it resumes. - We remind you one week before the plan renews. - When the pause ends, the plan renews automatically and you are charged. - Your next payment after the pause may be discounted, if the pause ran at least one month and no other discount is active. ## Resume early Click **Resume** under **Subscription status**. You pay for your plan now and a new period starts at once. You can also click **Cancel** while paused. ## FAQ ### Do unused credits carry over a pause? No. During the pause the workspace is on Free plan amounts, and paid credits do not carry over. ### Will I lose my lists and saved people? No. Everything stays in your workspace. ### Can I change plan when the pause ends? Yes. Click **Change plan** at any time and pick another plan. ## Related articles - [Cancel your subscription](https://getprospect.com/help-center/credits-and-billing/cancel-subscription.md) - [Free plan, reset date and the Limited plan](https://getprospect.com/help-center/credits-and-billing/free-plan.md) - [Monthly vs yearly plans](https://getprospect.com/help-center/credits-and-billing/monthly-vs-yearly.md) --- # Cancel your subscription > Cancel any time in Settings > Subscription. Your plan stays active until the period ends, then moves to Free. Your data stays. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/cancel-subscription You can cancel your paid plan at any time in [Settings > Subscription](https://app.getprospect.com/settings/subscription). Nothing changes until the end of the period you paid for. Then the workspace moves to the Free plan. ## Before you begin - Only the workspace admin can cancel. - Cancelling stops future payments. It does not delete your account or your data. ## Steps 1. Open **Settings** > **Subscription**. 2. Under **Subscription status**, click **Cancel**. 3. If your plan can be paused, you first see **Before you cancel** with a pause offer. Click **Continue to cancel** to go on, or **Pause instead**. 4. Under **Why are you canceling?**, pick a reason. For "I switched to another tool", choose the tool. Add a note in **Anything we should know?** if you like, then click **Continue**. ![Cancel subscription dialog with the list of reasons, the Anything we should know box and the Keep my plan and Continue buttons](https://static.getprospect.com/img/help-center/v2/cancel-subscription-1-ade8d4f648.webp) 5. You may see **Continue using GetProspect at a reduced price** with a cheaper plan. Pick it and click **Use discounted plan** (it starts at your next renewal), or click **Cancel anyway**. 6. Read **Confirm your cancellation** and click **Confirm and cancel my subscription**. ![Confirm your cancellation dialog listing what happens to the plan, data, credits and team, with the Confirm and cancel my subscription button](https://static.getprospect.com/img/help-center/v2/cancel-subscription-2-e1978cf9b4.webp) ## What happens next - The plan shows **Canceled** and "access ends" on the last day of the period. You can use your credits until then. - On that day the workspace moves to the Free plan. Unused plan credits do not carry over. - Purchased **Extra credits** stay. - Your lists, saved people and companies stay, and you can export them any time. - The whole workspace, teammates included, moves to Free. ## Changed your mind? Before the period ends, click **Reactivate** on **Settings** > **Subscription**. The plan continues as before. ## FAQ ### I only want to stop auto-renewal. Is that the same as cancelling? Yes. Cancelling stops the next payment and keeps the plan to the end of the period. ### I want to change plan, not leave. Should I cancel? No. Click **Change plan** instead. See [Upgrade or downgrade your plan](https://getprospect.com/help-center/credits-and-billing/upgrade-or-downgrade.md). ### I cancelled but was charged again. Contact support through chat. See [Refunds](https://getprospect.com/help-center/credits-and-billing/refunds.md). ## Related articles - [Pause your subscription](https://getprospect.com/help-center/credits-and-billing/pause-subscription.md) - [Minimum subscription term](https://getprospect.com/help-center/credits-and-billing/minimum-term.md) - [Delete your account](https://getprospect.com/help-center/account-and-team/delete-your-account.md) --- # Minimum subscription term > The minimum term is one month. Cancel any time and keep your plan until the end of the period you paid for. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/minimum-term The minimum term is one month. You can buy a monthly plan for a single month and cancel any time. After you cancel, the plan stays active until the end of the period you paid for, then the workspace moves to the Free plan. A yearly plan is paid once for 12 months and runs for the full year. Cancelling a yearly plan stops the next yearly renewal. ## Related articles - [Cancel your subscription](https://getprospect.com/help-center/credits-and-billing/cancel-subscription.md) - [Monthly vs yearly plans](https://getprospect.com/help-center/credits-and-billing/monthly-vs-yearly.md) - [Pause your subscription](https://getprospect.com/help-center/credits-and-billing/pause-subscription.md) --- # Payment methods and billing details > GetProspect takes card payments through Stripe. Manage your card, company details and billing email in Settings > Billing. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/payment-methods GetProspect takes card payments through Stripe. You manage your card, company details and where invoices go in [Settings > Billing](https://app.getprospect.com/settings/billing). ## Before you begin - Only the workspace admin can see and change billing. - We accept cards only. PayPal and crypto are not available. ## Steps ### Add or change your card 1. Open **Settings** > **Billing**. 2. Under **Payment method**, click **Add card**, or **Change** next to your current card. 3. The Stripe billing portal opens in a new tab. Add, remove or pick your default card there. ![Settings Billing page with the Payment method section showing a Visa card and its Change button, the Billing email section with a Change button, and the top of the Invoices table](https://static.getprospect.com/img/help-center/v2/payment-methods-1-b27489776e.webp) Your first payment also saves your card. When you pay with no card on file, you enter it on Stripe's checkout page. During checkout you can also click **Use a different card**. ### Add company details and a tax ID On your first payment, Stripe's checkout page asks for your billing address and lets you add your company's tax ID (VAT, GST). To change them later, open the Stripe billing portal from **Payment method** > **Change**. New details appear on future invoices. ### Send invoices to another email 1. In **Settings** > **Billing**, find **Billing email** ("Invoices and payment notices go here."). 2. Click **Change**, type the address and click **Save**. Leave the field empty to use your account email. ## Older subscriptions billed through FastSpring If your subscription started before the move to Stripe, it may still be billed through FastSpring. **Settings** > **Subscription** then shows "Your subscription is billed through FastSpring" with **Manage billing**, which opens your FastSpring account for cards and receipts. To switch to Stripe, see [Move your subscription from FastSpring to Stripe](https://getprospect.com/help-center/credits-and-billing/move-to-stripe.md). ## FAQ ### Can I pay with PayPal or crypto? No. Card only, through Stripe. ### Can I remove my card after paying? Yes, in the Stripe billing portal. Add a card again before your next renewal, or the payment will fail. ### Can I pay by invoice or bank transfer? For a custom plan, click **Contact us** on the Plans page. ## Related articles - [Where can I find my invoice?](https://getprospect.com/help-center/credits-and-billing/invoices.md) - [Sales tax (VAT, GST)](https://getprospect.com/help-center/credits-and-billing/sales-tax.md) - [Why was my card declined?](https://getprospect.com/help-center/credits-and-billing/card-declined.md) - [Move your subscription from FastSpring to Stripe](https://getprospect.com/help-center/credits-and-billing/move-to-stripe.md) --- # Where can I find my invoice? > All invoices are in Settings > Billing > Invoices. Click a paid invoice to download it as a PDF. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/invoices Your invoices are in [Settings > Billing](https://app.getprospect.com/settings/billing), in the **Invoices** table. Only the workspace admin can see them. 1. Open **Settings** > **Billing** and scroll to **Invoices**. 2. Click a row with the status **Paid**, or its download icon, to open the invoice as a PDF. ![Invoices table in Settings Billing with Plan, Qty, Date, Amount and Status columns, Paid and Declined badges, and the download icon on a paid row](https://static.getprospect.com/img/help-center/v2/invoices-1-9fa9f22f34.webp) The table shows each payment's plan, quantity, date, amount with tax, and status: **Paid**, **Declined**, **Reversed** or **Pending**. Only paid invoices have a PDF. Invoices are also emailed to your billing email. To change it, see [Payment methods and billing details](https://getprospect.com/help-center/credits-and-billing/payment-methods.md). If your subscription is billed through FastSpring, your receipts are in your FastSpring account: click **Manage billing** on **Settings** > **Subscription**. Need an invoice re-sent or a refund receipt? Contact support through chat. ## Related articles - [Payment methods and billing details](https://getprospect.com/help-center/credits-and-billing/payment-methods.md) - [Sales tax (VAT, GST)](https://getprospect.com/help-center/credits-and-billing/sales-tax.md) - [Why was my card declined?](https://getprospect.com/help-center/credits-and-billing/card-declined.md) --- # Sales tax (VAT, GST) > Stripe calculates sales tax such as VAT or GST from your billing address, and the checkout shows it before you pay. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/sales-tax Sales tax, such as VAT or GST, is calculated by Stripe from your billing address and the rules of your country or state. You always see it before you pay. - In the **Checkout** dialog, the **Tax** line shows the amount, and the **Pay** button shows the total with tax. Before Stripe knows your address, the line says "Calculated by Stripe from your billing address". - On [Settings > Subscription](https://app.getprospect.com/settings/subscription), the **Price** row shows your plan price followed by the tax rate, such as "+ 21% tax". - Each invoice in **Settings** > **Billing** > **Invoices** shows the amount with tax. ![Checkout dialog with Subtotal, Tax and Total before tax rows, the Tax line reading "Calculated by Stripe from your billing address", and the Pay button](https://static.getprospect.com/img/help-center/v2/sales-tax-1-bb0df7ef14.webp) **Company tax ID.** You can add your VAT or GST ID on Stripe's checkout page at your first payment, or later in the Stripe billing portal (**Settings** > **Billing** > **Payment method** > **Change**). Stripe applies the rules that fit your country and tax ID. Tax rules change, so the amount can differ from one payment to the next. If your subscription is billed through FastSpring, FastSpring calculates the tax instead. ## Related articles - [Payment methods and billing details](https://getprospect.com/help-center/credits-and-billing/payment-methods.md) - [Where can I find my invoice?](https://getprospect.com/help-center/credits-and-billing/invoices.md) - [Move your subscription from FastSpring to Stripe](https://getprospect.com/help-center/credits-and-billing/move-to-stripe.md) --- # Why was my card declined? > Banks sometimes block a payment to protect your card. Call your bank to approve it, then try again or use another card. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/card-declined Banks sometimes block an online payment to protect your card from fraud. A quick call to your bank to confirm it is you usually fixes it. Then try the payment again. Where you see a decline: - **When you pay**: the checkout shows the error, either on Stripe's checkout page or as a message in the app. Nothing is charged. - **On a renewal**: the payment shows as **Declined** in **Settings** > **Billing** > **Invoices**. What to do: 1. Call your bank and approve payments to GetProspect. 2. Check that the card has not expired and has enough funds. 3. Try again, or use another card: click **Use a different card** in the checkout, or **Change** under **Payment method** in [Settings > Billing](https://app.getprospect.com/settings/billing). Still stuck? Contact support through chat. ## Related articles - [Payment methods and billing details](https://getprospect.com/help-center/credits-and-billing/payment-methods.md) - [Where can I find my invoice?](https://getprospect.com/help-center/credits-and-billing/invoices.md) - [Why we review some accounts before the first purchase](https://getprospect.com/help-center/credits-and-billing/account-review.md) --- # Refunds, duplicate charges and charges after cancelling > Charged twice or after cancelling? Contact support through chat. We review refund requests under our Terms of Service. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/refunds We review refund requests under our [Terms of Service](https://getprospect.com/terms), for example a duplicate charge or a charge after you cancelled. This does not affect your rights under applicable law. To ask for a refund, contact support through the chat icon in the top bar of [the app](https://app.getprospect.com/people). Tell us the date and amount of the payment. You can find both in **Settings** > **Billing** > **Invoices**. To stop future payments, cancel your plan. See [Cancel your subscription](https://getprospect.com/help-center/credits-and-billing/cancel-subscription.md). ## Related articles - [Cancel your subscription](https://getprospect.com/help-center/credits-and-billing/cancel-subscription.md) - [Where can I find my invoice?](https://getprospect.com/help-center/credits-and-billing/invoices.md) - [Getting help: chat, email and this help center](https://getprospect.com/help-center/getting-started/getting-help.md) --- # Why we review some accounts before the first purchase > Some accounts must be verified before their first purchase. Add your LinkedIn profile and click Request review, or verify your phone. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/account-review To keep payments safe, some accounts are asked to verify themselves before their first purchase. When you click a buy button, a **Verify your account** dialog opens instead of the checkout. This is not the **Verify your account** page some new accounts see at sign-up; for that one, see [Can't verify your phone number at sign-up?](https://getprospect.com/help-center/account-and-team/phone-verification-problems.md). What you do depends on what the dialog asks: - **LinkedIn profile**: paste your profile link (it starts with [https://www.linkedin.com/in/](https://www.linkedin.com/in/)) and click **Request review**. A support manager checks it. We use it only to review the account. We email you when your account is approved. Until then the dialog shows **Pending review**. - **Verify your phone number first**: click **Verify phone** and enter the code we send you. Once approved, buy as usual. If the review takes long or you have questions, contact support through chat. ## Related articles - [Can't verify your phone number at sign-up?](https://getprospect.com/help-center/account-and-team/phone-verification-problems.md) - [Payment methods and billing details](https://getprospect.com/help-center/credits-and-billing/payment-methods.md) - [Getting help: chat, email and this help center](https://getprospect.com/help-center/getting-started/getting-help.md) --- # Move your subscription from FastSpring to Stripe > Older subscriptions billed through FastSpring can move to Stripe by paying for the current plan through Stripe; the FastSpring subscription then ends. Updated Oct 16, 2026 · https://getprospect.com/help-center/credits-and-billing/move-to-stripe GetProspect now bills through Stripe. Some older subscriptions are still billed through FastSpring. If yours is, [Settings > Subscription](https://app.getprospect.com/settings/subscription) shows "Your subscription is billed through FastSpring. Card, receipts and renewals live in your FastSpring account." with **Manage billing** and **Move to Stripe**. ## Before you begin - Only the workspace admin sees this. - Moving is a payment: you pay for your current plan through Stripe today. The days left on FastSpring are not refunded. - On FastSpring, **Extra credits** (one-time packs) are not available. After the move they are. ## Steps 1. Open **Settings** > **Subscription** and click **Move to Stripe**. (Or open **Settings** > **Billing** and click **Change** next to your FastSpring card.) 2. The **Move your card to Stripe** dialog shows your plan, its billing cycle and any paid phone credits that move with it. ![Move your card to Stripe dialog explaining that you pay for your plan through Stripe today and the FastSpring subscription ends, with Keep FastSpring and Continue to Stripe buttons](https://static.getprospect.com/img/help-center/v2/move-to-stripe-1-ba37400892.webp) 3. Click **Continue to Stripe** and pay on Stripe's checkout page. Click **Keep FastSpring** to stay as you are. ## What happens next - Your plan continues on Stripe, and your FastSpring subscription ends. - Your card, invoices and tax are managed in **Settings** > **Billing** from now on. - Your past FastSpring receipts stay in your FastSpring account. If the dialog says "This plan is not available in Stripe. Contact support to move.", click **Open chat** and we will move you by hand. You may also be asked to verify your account first; see [Why we review some accounts](https://getprospect.com/help-center/credits-and-billing/account-review.md). ## Related articles - [Payment methods and billing details](https://getprospect.com/help-center/credits-and-billing/payment-methods.md) - [Where can I find my invoice?](https://getprospect.com/help-center/credits-and-billing/invoices.md) - [Sales tax (VAT, GST)](https://getprospect.com/help-center/credits-and-billing/sales-tax.md) --- # Where our data comes from and how fresh it is > Profiles come from public professional sources and licensed B2B data providers; emails are generated, verified and re-checked regularly. Updated Oct 16, 2026 · https://getprospect.com/help-center/data-and-privacy/data-sources-and-freshness GetProspect is a B2B database of people and companies. Search and reveal read from it. **Find email** and CSV enrichment can also generate and verify an address for people who are not in the database. Results are not added to our database. The Chrome extension reads the profile links and company names shown on the page you have open and sends them to GetProspect to find matching records. ## Where the data comes from - **Profiles** (name, job title, employer, location, profile link) come from publicly available professional sources and licensed B2B data providers. Public sources include company websites, public professional profiles, company registries, business directories and press publications. - **Business emails** are not bought from anyone. We generate them from the person's name and their employer's email format (for example [first.last@company.com](mailto:first.last@company.com)), then verify that the address can receive email. No email is sent to the person during verification. Only addresses that passed our verification are delivered to you. Verification lowers bounce risk but can't guarantee delivery. - **Mobile numbers** are not collected from public web pages. When you reveal a mobile, it comes from licensed data providers for that specific profile. We do not use data from breaches or leaked datasets. Files and lists you upload for enrichment are not added to the database. ## How fresh it is - The database is refreshed regularly. A job change can take a few months to appear. - Emails are re-verified regularly. - In the person panel, hover the icon next to an email to see when it was last verified, for example **Verified - 19 Sep**. ## Report wrong data If an email bounces, a person has left the company, or a profile link is broken, tell us in chat (the **Chat with support** icon in the top bar). Send the person's LinkedIn URL or email and what is wrong. Examples help us fix the record for everyone. ## FAQ ### Someone told me they left the company months ago. Why does GetProspect still show the old job? A job change can take a few months to appear. Report the person in chat and we will look at the record. ### Is the data compliant with privacy laws? We process business data only, under legitimate interest. See [How GetProspect handles data protection](https://getprospect.com/help-center/data-and-privacy/is-it-legal.md) and our [privacy policy](https://getprospect.com/privacy). ## Related articles - [Email coverage and accuracy](https://getprospect.com/help-center/data-and-privacy/coverage-and-accuracy.md) - [Are GetProspect emails verified?](https://getprospect.com/help-center/enrichment-and-verification/are-emails-verified.md) - [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md) - [Getting help: chat, email and this help center](https://getprospect.com/help-center/getting-started/getting-help.md) --- # Email coverage and accuracy > Emails from the database passed our verification, so bounce rates are typically low. Some people have no email, and not found is free. Updated Oct 16, 2026 · https://getprospect.com/help-center/data-and-privacy/coverage-and-accuracy Because we deliver only addresses that passed verification, bounce rates are typically low. Results depend on your list and sending setup. - **Only verified emails are delivered.** Emails from GetProspect passed our verification when last checked. The database does not hand out accept-all or unverified addresses. Verification lowers bounce risk but can't guarantee delivery. - **Emails are re-verified regularly**, which helps keep the bounce rate low as people change jobs. - **No data provider has 100% coverage.** Some people have no email in the database, usually because their company's email format cannot be confirmed or the address did not pass verification. ## When a person has no email You are not charged: revealing an email that is not found is free. To work only with people who have an email, open **People**, expand the **Contact Details** filter and tick **Email found**. People without an email can still be saved to a list for free. See [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md) for more ways to fill the gap. ## FAQ ### An email I revealed bounced. What should I do? Tell us in chat with the address. We check the record and fix it for everyone. ## Related articles - [Why some contacts have no email](https://getprospect.com/help-center/people-and-company-search/why-some-contacts-have-no-email.md) - [Where our data comes from and how fresh it is](https://getprospect.com/help-center/data-and-privacy/data-sources-and-freshness.md) - [Do I get charged for not found emails?](https://getprospect.com/help-center/credits-and-billing/not-found-emails-are-free.md) - [Accept-all email addresses](https://getprospect.com/help-center/enrichment-and-verification/accept-all-emails.md) --- # Do I comply with GDPR collecting prospects' data? > B2B prospecting can rely on legitimate interest under GDPR Article 6(1)(f), if you assess it, honour objections and follow e-marketing rules. Updated Oct 16, 2026 · https://getprospect.com/help-center/data-and-privacy/gdpr It can be, if your use passes a legitimate interest assessment, you honour objections, and you follow your country's e-marketing rules, which in some countries require prior consent even for B2B email. The GDPR (General Data Protection Regulation) is the EU law that gives people control over their personal data. Saving prospects, keeping them in your CRM and emailing them all count as processing personal data. When you do this, you are the controller of that data, separately from GetProspect. One lawful basis is processing that is "necessary for the purposes of the legitimate interests pursued by the controller" (Article 6(1)(f)). Recital 47 adds that direct marketing may be regarded as a legitimate interest. It also says the interest needs careful assessment, including whether the person can reasonably expect this use of their data. In practice: - Contact people in their professional role, about something relevant to that role. - The person can object at any time. When they do, stop and delete their data. - Add an unsubscribe or opt-out line to every email. - Check national e-marketing rules (ePrivacy in the EU, PECR in the UK) before you send. This is general information, not legal advice. ## Related articles - [Stay GDPR compliant while cold mailing](https://getprospect.com/help-center/data-and-privacy/gdpr-cold-email.md) - [How GetProspect handles data protection](https://getprospect.com/help-center/data-and-privacy/is-it-legal.md) - [A prospect asks you to delete their data](https://getprospect.com/help-center/data-and-privacy/prospect-deletion-request.md) --- # Stay GDPR compliant while cold mailing > Eight habits for GDPR-friendly cold email: collect only what you need, target relevant people, say who you are and make opting out easy. Updated Oct 16, 2026 · https://getprospect.com/help-center/data-and-privacy/gdpr-cold-email Eight habits help keep cold email in line with the GDPR: 1. **Collect only what you need.** Do not save data that "might come in handy someday". When you export, tick only the columns you use. 2. **Target people who will find your message relevant** to their job. 3. **Say why you are writing.** Be clear that it is a sales email. B2B outreach may rely on legitimate interest. 4. **Make opting out quick and easy**, for example an unsubscribe link or "reply stop". 5. **Keep your list clean.** Remove people who left the company or asked not to be contacted, and verify old lists before you send. 6. **Prepare answers to GDPR questions and complaints in advance**, such as [where you found an email](https://getprospect.com/help-center/data-and-privacy/where-did-you-find-my-email.md). 7. **Introduce yourself in your first email** (Article 14): who you and your company are, your contact details, where you got their data, a link to how you protect personal data, and who to contact about it. 8. **Check national e-marketing rules** (ePrivacy in the EU, PECR in the UK). Some countries require prior consent even for B2B email. This is general information, not legal advice. ## Related articles - [Do I comply with GDPR collecting prospects' data?](https://getprospect.com/help-center/data-and-privacy/gdpr.md) - [What to answer when asked where you found an email](https://getprospect.com/help-center/data-and-privacy/where-did-you-find-my-email.md) - [Verify emails in bulk or one at a time](https://getprospect.com/help-center/enrichment-and-verification/verify-emails.md) - [A prospect asks you to delete their data](https://getprospect.com/help-center/data-and-privacy/prospect-deletion-request.md) --- # How GetProspect handles data protection > GetProspect processes business data under legitimate interest. Whether your own use is lawful depends on how and where you use the data. Updated Oct 16, 2026 · https://getprospect.com/help-center/data-and-privacy/is-it-legal GetProspect processes business data under legitimate interest (GDPR Art. 6(1)(f)) and lets anyone remove their data. Whether your own use is lawful depends on how and where you use the data. **What GetProspect does** - Holds business information only: name, job title, employer, location, a professional profile link, a business email and, in some cases, a phone number. No personal email addresses. Phone numbers are obtained from licensed data providers when a customer asks for one. - Collects profiles from publicly available professional sources and licensed B2B data providers. Business emails are generated from the person's name and their employer's email format, then verified. - Informs people publicly. Telling each person individually would take disproportionate effort (Article 14(5)(b)), so the required information is published in our [privacy policy](https://getprospect.com/privacy). - Removes anyone who asks, through [getprospect.com/personal-data](https://getprospect.com/personal-data) or the address shown at https://getprospect.com/help-center/data-and-privacy/is-it-legal, and keeps them from being added again. ### What you are responsible for When you save or export someone, you become an independent controller of that data. You decide how to contact them and must follow the data protection and email laws that apply to you. These include national e-marketing rules, such as the ePrivacy rules in the EU and PECR in the UK. Some countries require prior consent even for B2B email. In particular, tell the person where you got their data, at the latest in your first message. This is general information, not legal advice. ## FAQ ### Can I get a Data Processing Agreement? Yes. Ask in chat and we send it. Our databases are hosted in the EU (Germany and Finland). ## Related articles - [Do I comply with GDPR collecting prospects' data?](https://getprospect.com/help-center/data-and-privacy/gdpr.md) - [What to answer when asked where you found an email](https://getprospect.com/help-center/data-and-privacy/where-did-you-find-my-email.md) - [Where our data comes from and how fresh it is](https://getprospect.com/help-center/data-and-privacy/data-sources-and-freshness.md) - [Remove your own data from GetProspect](https://getprospect.com/help-center/data-and-privacy/remove-your-data.md) --- # What to answer when asked where you found an email > A ready reply for prospects who ask where you got their email: GetProspect, its sources, and how to opt out or remove their data. Updated Oct 16, 2026 · https://getprospect.com/help-center/data-and-privacy/where-did-you-find-my-email Be open about it. Copy this reply, fill in the brackets and send it from your own address: > Hi \[first name\], > > I found your business contact details through GetProspect (getprospect.com), a B2B database of professionals. GetProspect collects profile information such as name, job title and employer from publicly available professional sources and licensed B2B data providers. Your business email address was generated from your name and your company's email format, and then verified. > > I contacted you because \[why your message is relevant to their role\]. > > If you would rather not hear from me, just reply and I will delete your details from my records. To have your data removed from GetProspect as well, visit [https://getprospect.com/personal-data](https://getprospect.com/personal-data). > > \[Your name, company and contact details\] If they ask you to stop, delete them from your lists, CRM and sending tools, and do not contact them again. This is general information, not legal advice. ## Related articles - [A prospect asks you to delete their data](https://getprospect.com/help-center/data-and-privacy/prospect-deletion-request.md) - [Stay GDPR compliant while cold mailing](https://getprospect.com/help-center/data-and-privacy/gdpr-cold-email.md) - [How GetProspect handles data protection](https://getprospect.com/help-center/data-and-privacy/is-it-legal.md) --- # A prospect asks you to delete their data > Delete the person from your own lists and CRM, block them, and point them to getprospect.com/personal-data to remove their data from GetProspect. Updated Oct 16, 2026 · https://getprospect.com/help-center/data-and-privacy/prospect-deletion-request Two things to do: delete your own copies of the person's data, and, if they want it gone from GetProspect too, send them to [getprospect.com/personal-data](https://getprospect.com/personal-data). Only the person, someone they authorize, or their employer for its own staff can request a removal from GetProspect, so you cannot do it for them. ## Before you begin - Any workspace member can block a person. - Credits: none of this costs credits. ## Steps 1. **Delete the person from your own records.** Remove them from your lists in GetProspect (see [Bulk actions](https://getprospect.com/help-center/lists-and-saved-data/bulk-actions.md)), and from your CRM, spreadsheets, exported files and sending tools. GetProspect cannot reach copies outside the app, so this part is yours. 2. **Keep them out of your searches.** Open [Settings > Blocked](https://app.getprospect.com/settings/blocked), stay on **Contacts**, enter their **First name** and **Last name**, and click **Block**. Blocked people stay out of every search in this workspace. ![Blocked settings page on the Contacts tab with First name and Last name filled in and the Block button next to them](https://static.getprospect.com/img/help-center/v2/prospect-deletion-request-1-2baad8c311.webp) 3. **Tell them how to remove their data from GetProspect.** For example: > You can remove your data from GetProspect at [https://getprospect.com/personal-data](https://getprospect.com/personal-data). If you cannot use the form, email the address shown at https://getprospect.com/help-center/data-and-privacy/prospect-deletion-request with your full name and your business email address or LinkedIn profile URL. ## What happens when they remove their data - On the Personal Data page they enter their details and confirm through a link sent to their email. The data is removed as soon as they confirm. - Their record is deleted from the GetProspect database, with its emails and phone numbers. - Every workspace that saved them is notified by email, and the person is removed from those workspaces' lists in GetProspect. - They are kept from being added again. In the Chrome extension they show as "This person asked us to stop processing their data, so they can't be saved." - Exports and CRM copies you made earlier are not changed. You must delete them yourself. ## FAQ ### The prospect says their data is wrong. Can it be corrected? They can email the address shown at https://getprospect.com/help-center/data-and-privacy/prospect-deletion-request to have it corrected or removed. You can fix your own saved copy: see [Edit a saved person's or company's details](https://getprospect.com/help-center/lists-and-saved-data/edit-saved-details.md). ### Can I submit the removal for them? No. The confirmation link goes to the person's own email. Only the person, someone they authorize, or their employer for its own staff can request a removal. This is general information, not legal advice. ## Related articles - [Remove your own data from GetProspect](https://getprospect.com/help-center/data-and-privacy/remove-your-data.md) - [Block contacts and companies from every search](https://getprospect.com/help-center/people-and-company-search/blocked-contacts-and-companies.md) - [What to answer when asked where you found an email](https://getprospect.com/help-center/data-and-privacy/where-did-you-find-my-email.md) - [Do I comply with GDPR collecting prospects' data?](https://getprospect.com/help-center/data-and-privacy/gdpr.md) --- # Remove your own data from GetProspect > See or delete the business data GetProspect holds about you, free: use getprospect.com/personal-data or email the address shown at https://getprospect.com/help-center/data-and-privacy/remove-your-data. Updated Oct 16, 2026 · https://getprospect.com/help-center/data-and-privacy/remove-your-data If your business details are in GetProspect, you can see what we hold or have it deleted, free of charge, at any time. You do not need a GetProspect account. ## What we hold about you GetProspect holds business information about professionals: - First and last name - Job title and current or previous employers - City, region and country - A public professional profile link, such as your LinkedIn profile URL - A business email address at your employer's domain - In certain cases, a telephone number We do not hold personal email addresses (such as Gmail, Outlook or iCloud). A telephone number, when we hold one, is obtained from licensed data providers when a customer asks for it. Profiles come from publicly available professional sources and licensed B2B data providers. Business emails are generated from your name and your employer's email format, then verified. Details are in our [privacy policy](https://getprospect.com/privacy). ## Option 1: the Personal Data page This is the fastest way. 1. Open [getprospect.com/personal-data](https://getprospect.com/personal-data). 2. Under **What would you like us to do?**, choose **Delete my data and stop processing it** or **Send me a copy of my data**. A copy request also ends in deletion: after you view your copy, we delete the record. 3. Enter your **First name**, **Last name**, **Email address** and **LinkedIn URL**. Use your business email if you can still read it: the confirmation link is sent there. **Company domain (optional)** helps us find you. 4. Tick **I’m the person named above, or I’m authorized to make this request for them.**, complete the security check and click **Send confirmation link**. 5. Open the email and click the link. On the page that opens, click **Delete my data** or **Show my data**. The confirmation step makes sure only you can act on your record. ## Option 2: email us If you cannot use your business email, or prefer to write, email the address shown at https://getprospect.com/help-center/data-and-privacy/remove-your-data with: - your full name, and - your business email address(es) and/or your LinkedIn profile URL. You can write in any language. A name alone, or only a personal email address, usually cannot be matched to a record. Please do not send identity documents, dates of birth or home addresses. We acknowledge every request within 10 business days and reply within the time the law sets (one month under the GDPR). Someone else, such as a privacy service, can send the request for you with evidence that you authorized it. ## What happens next **If you asked for removal** - Your record is deleted as soon as you confirm, with its email addresses, phone numbers and derived data. Copies in encrypted backups expire within 124 days. - Your name is removed from our public business directory pages. Search engines update their copies on their own schedule. - Customers who saved your record are told about your request, and it is removed from their GetProspect accounts. Copies they exported earlier are outside our control, but they must also act on your request. - We send you a confirmation email. **If you asked for a copy** - The page shows the data we hold and lets you download it as a text file. It opens only once, so download it straight away. - After you have viewed your copy, we delete the record and add a do-not-collect record. **In both cases** we keep a small do-not-collect record (your name, LinkedIn profile identifier, email addresses and your business email's domain), used only to stop your data from being added again. If we hold nothing about you, we tell you, and we still add the do-not-collect record so your data is not added in future. ## FAQ ### Can I find out which companies received my data? Yes. Email the address shown at https://getprospect.com/help-center/data-and-privacy/remove-your-data and we will tell you which customer organizations saved your record. ### Can you delete the do-not-collect record too? Yes, on request by email. Your data may then be added to our database again in the future. ### Does this remove me from other databases? No. Removal from GetProspect does not affect data held by other companies. Contact them directly. ## Related articles - [Where our data comes from and how fresh it is](https://getprospect.com/help-center/data-and-privacy/data-sources-and-freshness.md) - [How GetProspect handles data protection](https://getprospect.com/help-center/data-and-privacy/is-it-legal.md) - [A prospect asks you to delete their data](https://getprospect.com/help-center/data-and-privacy/prospect-deletion-request.md)