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Customer-centricity’ has been spear-heading the industry for the last decade, but mere convenient & transactional services are just not enough anymore. The deeper need is to enable agile & structured top-down initiatives to inseminate the brand promise across every touchpoint, with the aim of creating a deep, enduring alignment with the human side of their customers – moving from ‘customer experience’ to ‘human experience’ – moving from a means of ‘cost reduction’ to ‘experience enhancement’. The evolving need for real-time & hyper-personalized consumer engagement, is progressively replacing Banks & other Financial Institutions with Mobile as the epicenter of experience enhancement. The Future is anchored on Digital. But how do you get there? TALK TO US NOW
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