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ShyftOff is an alternative solution for call centers to address overflow call volume, seasonality, and peaks. We leverage a highly flexible agent base that is able to resolve your customer's issues. ShyftOff is an innovative and cost effective way to optimize your call center workforce planning & scheduling while achieving best-in-class service levels. Our partners have used ShyftOff to simplify their operations while handling the complexity of high growth and uncertain forecasts. ShyftOff's proprietary technology and processes allow businesses to fully leverage the growing "gig economy" to meet the ever-changing demands of their customers. We leverage AI-Assisted Learning and the latest developments in cognitive science to fully prepare our agents to resolve both simple and complex customer needs.
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United States
