Alta Resources

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Alta Resources company description

Alta Resources has always worked to be something different. Something better. As a BPO, our focus has always been the entire customer experience, not just answering the phones. We’re a privately-held company specializing in building relationships, both with our employees, our clients and our client’s customers. We represent some of the world’s most recognizable brands across various industries, including CPG, healthcare & insurance, automotive, platform economies and retail. Our clients trust us to connect and reconnect with their customers across every touch point, online and offline. Everything we do is integrated to create a total, seamless brand experience. From the moment a customer visits a website to securely submitting a payment to receiving a package to contacting customer service, Alta Resources fuels every essential interaction on the front lines and behind the scenes. We’re a balanced mix of best people, proven processes and innovative technology. With our service lines — care, sales, e-commerce, back-office services and fulfillment — working in tandem, clients can grow sales, save costs and consolidate their core business processes through a single, trusted partner. In turn, not only do we create consistent customer experiences on behalf of our clients, but we also make those experiences better so that customers are happy. While our success has been documented, you may never know our name behind the brands you use daily; we’re OK with that. The secret to helping those brands reach and resonate with consumers is our transparency, meaning teams dedicate themselves to specific clients — and only those clients. With headquarters and a fulfillment facility in Neenah, Wisconsin, Alta Resources has additional operations in Brea, California, Fort Myers, Florida, Pasig City (Metro Manila) Philippines, Belize City, Belize and Mexico City, Mexico. To learn more, visit

Key Employees

Quality Assurance Team Lead
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Patty Mcnett
Account Manager
Chelsea Bushman
Account Manager
Sara Miller
Senior Consumer Specialist
Rachel Ziegert
Multi-Channel Advisor
Lauren C
Health Insurance Agent
Kenneth Kelch, MBA
Marketing Operations Manager
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Recently updated team members of Alta Resources

Keith Smith
Director, Information Security & Privacy
Trasa Hixon
Charles Dull
Board of Directors
Ryan Kimball
Social Media Specialist
Nereida Santiago
Customer Service Specialist
Jerry Manalo
IT Infrastructure Manager, Database Engineer
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