ARMA Group

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Quick try with Eddie Smith from armagroup.com.au

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ARMA Group company description

ARMA Group Holdings Pty Ltd (“ARMA”) is an Australian based leading provider of ethical, compliant and performance-driven receivables management services - specialising in full lifecycle debt recovery across highly regulated and essential services sectors. Our operating model is designed to balance strong commercial outcomes with customer care, regulatory compliance and brand protection for our clients. Founded in 2015, ARMA was established with a clear objective: to modernise the debt collection experience for both clients and customers by challenging traditional industry practices, being at the forefront of change, and introducing smarter, faster and more respectful engagement models. From inception, ARMA has operated with governance, compliance and reporting frameworks aligned to the expectations of large, risk-sensitive organisations. Over the past decade, we have evolved into one of Australia’s leading tech-enabled, collection agencies - delivering end-to-end credit and receivables management solutions proven to produce a superior customer experience. This includes: - early-stage arrears management - third-party collections - hardship and vulnerability engagement - dispute management - skip tracing - field services - litigation support; and - post-judgment recovery. As a Group, we operate through three distinct, but inter-related operating entities, strategically branded to present a clear and intuitive narrative to our clients and their customers: 1. Credit Clear Digital: Our technology and innovation hub supporting our digital payment and engagement platform, customer insight, behavioural analytics, and champion/challenger programs. 2. ARMA: Hybrid collections and BPO services, utilising leading tech alongside highly experienced people for improved financial outcomes. 3. Oakbridge Lawyers: Inhouse legal debt recovery and enforcement services.