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KM2 Solutions

Email address and contacts

KM2 Solutions company description

Award-winning outsourcing partner with two decades of experience operating an exclusively nearshore strategy that delivers better performance, close to home, and at a lower cost. KM² Solutions operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.

Key Employees

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Director of Operations
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Nelson Sagastume
Director, Branding and Design
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Michelle Pittsenbarger
Vice President, Information Security
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Derek Agard
Call Center Representative
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Deb Renner
Director of Operations
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Yesther Licona
Director of Operations
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Maria Martinez
Junior Accountant
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Recently updated team members of KM2 Solutions

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Steve Howard
Vice President, Sales - USA
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Damian. Com
Human Resource Admin Assistant
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Shellyann Nicholls
Human Resource Administrator
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Katy McCormick
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Todd Carlson
Director IT Infrastructure
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Schelli Ward
Vice President Compliance
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