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itelbpo was founded in 2012 in Montego Bay, Jamaica, and has since grown to a global business, and the region’s largest home-grown BPO. Our company specializes in customizing smart solutions for our clients’ business process and contact center management needs. We have a growing presence in Jamaica, the Bahamas, and Mexico through our on-site operations, and maintain a robust work at home model within the US through itel at-home. Itelbpo offers voice and non-voice contact services, including high-value customer experience management, and digital marketing. Our skilled team and state-of-the-art infrastructure are equipped to deliver meaningful digital and personal interactions every day across a number of verticals and channels. We offer Inbound & Outbound Sales, Reservations & Customer Service; Outbound NPS Surveys & Collections; Market Research; Digital Marketing (PPC); and Social Media Management to a broad range of industries. Through specific touch points, we maintain a deep rooted commitment to our core values, which we refer to as ‘The 4 Ys’. QualitY, integritY, reliabilitY and familY. These values keep us connected to our clients and enable an unmatched approach to partnership. At itelbpo, people come first. From our support teams and leaders to our clients and their customers, we are mindful of the dynamic interactions that take place each day. We aren’t just “another place to work”. The people who work for us and with us want to be a part of our world. Our open-door policy and team-oriented corporate culture creates an environment that promotes productivity and high-quality service delivery.
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