Banks sometimes block an online payment to protect your card from fraud. A quick call to your bank to confirm it is you usually fixes it. Then try the payment again.
Where you see a decline:
- When you pay: the checkout shows the error, either on Stripe's checkout page or as a message in the app. Nothing is charged.
- On a renewal: the payment shows as Declined in Settings > Billing > Invoices.
What to do:
- Call your bank and approve payments to GetProspect.
- Check that the card has not expired and has enough funds.
- Try again, or use another card: click Use a different card in the checkout, or Change under Payment method in Settings > Billing.
Still stuck? Contact support through chat.