How credits work

You spend credits only when GetProspect hands you a new contact detail. Searching, browsing profiles and anything to do with companies is free. Your balances are in the credits menu in the top bar of the app.

Three balances

Each workspace has three separate balances, shared by everyone in it. One never pays for another.

Email credits: revealing, saving, finding and exporting people's emails.
Verification credits: checking emails in the Email verifier.
Phone credits: revealing mobile numbers.

Credit usage

People search, company search, opening a profile or company, filters	Free
Reveal email (app, extension, API)	1 email credit per valid email newly revealed; not found is free
Add to list (save people)	1 email credit per person whose valid email you do not own yet; people without an email are saved free
Add an already saved person to another list, create or rename lists	Free
An email you already own	Free again, anywhere in the workspace, while your workspace is active
Reveal mobile, Enrich mobiles (up to 25,000 at once)	1 phone credit per number found; not found is free
Find email (Enrichment, API)	1 email credit per email found that you do not own yet
CSV enrichment, people	1 email credit per new email, plus 1 phone credit per mobile found if you opt in; matching and the estimate are free
CSV enrichment, companies	Free
Save, enrich or export companies	Free
Export people (CSV or Excel)	1 email credit per included email you do not own yet; people whose emails you own export free; phones are never charged on export
Verify one email	1 verification credit for a valid or invalid result; accept-all and unknown are free
Verify emails in bulk	1 verification credit per unique, well-formed address, charged at the start whatever the result; refunded for rows not verified if the job is cancelled or fails

Emails you own are free again

Once your workspace owns an email, you do not pay for it again while your workspace is active, subject to our Terms of Service. You own it if anyone in the workspace:

revealed it,
saved the person to a list (this also covers an email the person gets later), or
paid for that address before, in any feature.

So re-saving, re-revealing or exporting people you already have costs nothing.

Phone numbers work differently: a mobile is free again only after you revealed it. Saving a person does not include their mobile.

When you do not have enough credits

Add to list and Export show the cost before you confirm. If it is more than your email balance, the button stays disabled and the dialog says how many credits you need. Narrow the selection, or get more credits (see Ran out of credits?).

If credits run out partway through a large save, the people saved so far stay saved and the rest are not added. Over the API, the last batch is saved with the emails withheld: you are not charged for them, and revealing them later costs credits as usual.

Examples

You save 100 people. You already own the emails of 30, and 20 have no email. You pay 50 email credits.
You export a list of 500 people you saved last month, and 40 of them have gained an email since. You pay nothing: saved people's new emails are already yours.
You reveal 10 mobiles and 4 are found. You pay 4 phone credits.
You verify a file of 1,000 rows with 50 duplicates and 10 badly formed addresses. You pay 940 verification credits at the start.

Where to see your balances

Click the credits button in the top bar. It shows the email credits you have left.
The panel lists Email credits, Verifications and Phone numbers as "used of" your limit, and when your credits renew.

The button turns yellow when 5% or less of your email credits is left, and red at zero. For a breakdown by teammate and feature, open Usage.

FAQ

Do I pay for emails that are not found, invalid or accept-all?

No. GetProspect delivers only emails that passed our verification, and you pay only for those.

I revealed emails, then saved the same people. Was I charged twice?

No. A revealed email is yours, so saving that person afterwards is free.