Do I get charged for not found emails?

No. You pay 1 email credit only when GetProspect gives you a valid email you do not own yet. Nothing is charged when:

  • no email is found,
  • the only email we have is invalid or accept-all (GetProspect does not deliver those),
  • you already own the email, for example because you revealed or saved that person before.

The same goes for mobiles: a phone credit is spent only when a number is found.

Verification is the one exception, because there you pay for the check itself. A single check is free when the result is accept-all or unknown. A bulk check costs 1 verification credit per unique address whatever the result. See How credits work for the full list.

About author

Alona
Alona Shalieieva

Throughout the previous three years, I am occupied as a Customer Support Representative for the email finder platform GetProspect.com. As a tech-savvy, I am keen on assisting our users with solving any challenges. On top of that, I worked on my tech author skills, and I can be straightforward in explaining difficult topics.